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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Casa Florentina Louis XVI Armoire is rated
4.0 out of
Rated 5 out of
Beautiful and well-madeThis piece is extremely well-made and very versatile. We use ours as a linen closet and there's plenty of room for everything. We don't leave ours locked but rather use the key as a handle to pull the door open and close it. The lovely "antique" brass key and lock function well, yet add such pizzazz. The legs have balance adjustment if needed. We purchased several of the Casa Florentina pieces and absolutely love them all! We mixed and matched this Louis XVI style with several of the other Casa Florentina styles, and they look great together. The construction and design of all are excellent. The quality of materials, workmanship, and attention to detail are worth every penny. They have such character and understated elegance, that they definitely make the room. We selected the Distressed Red and it's wonderful! It's a true red (not an orange-red) and is exactly what we'd hoped for. The furniture came well packed and the delivery team was very helpful. It's true that the leadtime is long, but we expected that. After all, we got furniture handmade in Italy in the color of our choice! (Note: I'm writing this review after we've had the furniture for 6 months.)
Date published: 2014-09-19
Rated 5 out of
Looks just like the pictureLOVE this piece. It is a beautiful addition to our home. We use it as a coat/hat/glove closet as you come into the kitchen area from our garage since we have no closet there. Tired of coats hanging on the back of chairs and laying on the table. It is very elegant and useful. The color is perfect. It was packaged and shipped safely. The only issue is that it had a strong paint smell for about two weeks following delivery but that has subsided now and is no longer an issue.
Date published: 2013-12-05
Rated 5 out of
Lovely addition to my homeMy Louis XVI Armoire was delivered today, and I am thrilled with how beautifully it fits into my decor. The craftsmanship exceeded my expectations, and the distressed finish is beautifully done. The only drawback is the fairly long wait for delivery, but it was well worth the wait.
Date published: 2012-08-28
Rated 5 out of
Excellent Craftsmanship!!!The Louis XVI Armoire is beautiful!!! Extremely well made and the finish is perfect. It took several months to be delivered but it was worth the wait.
Date published: 2012-06-11
Rated 3 out of
Not durable but attractiveThe armoire is not durable and is not built for everyday use; it's too delicate. We've only had the item for five months and the front door already has several nicks and scratches. We also don't have a lot of activity near the door, which shows how delicate it is. I would only recommend this product for use in areas of very low traffic without daily usage.
Date published: 2016-01-23
Rated 3 out of
Key/locking mechanism is difficult to openI love the design. Looks great in my home (using it as a pantry). The key is very difficult to turn which is the only way to open the cupboard.
Date published: 2014-03-02
Rated 1 out of
Poor craftsmanshipI waited for almost 6 months for this armoire to arrive. It was so carelessly made that there was a screw sticking through the cabinet door from the inside and poking out at eye level. For this price, really? I did not have another 6 months to wait for a replacement.
Date published: 2013-11-21
Rated 1 out of
PoorI waited 5 months for this piece. The paint was white on the front and more cream on the sides. THe feet were missing and the top crown on the front had a dent which appeared to be filled in. The the delivery men were supportive and really professional.
Now I need to wait until Jan to get a call to confirm a new armoire. UNACCEPTABLE.
I am moving on to find another piece somewhere else.
I love ballard design and have a side board that is great.
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