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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Louis XVI Armoire 4 5 10 10
Excellent Quality Armoire I purchased this armoire at the Ballard store here in Atlanta. I had looked at them in the catalogs before but until I saw it in person I did not have a real appreciation for its quality and attention to detail. It is a great product for the price. I would highly recommend it to anyone looking to create additional storage space while enhancing the style of their home or office. November 6, 2013
Poor I waited 5 months for this piece. The paint was white on the front and more cream on the sides. THe feet were missing and the top crown on the front had a dent which appeared to be filled in. The the delivery men were supportive and really professional. Now I need to wait until Jan to get a call to confirm a new armoire. UNACCEPTABLE. I am moving on to find another piece somewhere else. fyi I love ballard design and have a side board that is great. October 12, 2012
Love this product. We purchased the Louis XVI Armoire, and we love it. The finish is beautiful, and it is a very well made piece of furniture. Highly recommend it. October 15, 2012
Lovely addition to my home My Louis XVI Armoire was delivered today, and I am thrilled with how beautifully it fits into my decor. The craftsmanship exceeded my expectations, and the distressed finish is beautifully done. The only drawback is the fairly long wait for delivery, but it was well worth the wait. August 28, 2012
Key/locking mechanism is difficult to open I love the design. Looks great in my home (using it as a pantry). The key is very difficult to turn which is the only way to open the cupboard. March 2, 2014
Looks just like the picture LOVE this piece. It is a beautiful addition to our home. We use it as a coat/hat/glove closet as you come into the kitchen area from our garage since we have no closet there. Tired of coats hanging on the back of chairs and laying on the table. It is very elegant and useful. The color is perfect. It was packaged and shipped safely. The only issue is that it had a strong paint smell for about two weeks following delivery but that has subsided now and is no longer an issue. December 5, 2013
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Product:MA200-Louis XVI Armoire