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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4 out of 5 by 12
Rated 1 out of 5 by unimpressed Poor craftsmanship
I waited for almost 6 months for this armoire to arrive. It was so carelessly made that there was a screw sticking through the cabinet door from the inside and poking out at eye level. For this price, really? I did not have another 6 months to wait for a replacement.
November 20, 2013
Rated 5 out of 5 by Garrard Excellent Quality Armoire
I purchased this armoire at the Ballard store here in Atlanta. I had looked at them in the catalogs before but until I saw it in person I did not have a real appreciation for its quality and attention to detail. It is a great product for the price. I would highly recommend it to anyone looking to create additional storage space while enhancing the style of their home or office.
November 6, 2013
Rated 5 out of 5 by bv2slc Good quality at attractive price.
Ordered two of these to serve as storage cabinets in our home office. Thought it would an attractive alternative to less expensive options, but far less costly than custom built ins. Very nice quality, stained beautifully, sturdy and love the adjustable shelves- serving its purpose as attractive storage in our office, handily keeping odd items neatly behind closed doors. Would make a very nice armoire in a bedroom (comes with removable hanging bar for clothing), for a storage piece as we have used, or as a TV armoire. The design is simple enough that it would be a very versatile piece of furniture. My only criticism is that it took 5 month (5 MONTHS!) for them to come. They arrived VERY WELL crated and packaged, protecting them from the entire shipping process. Was pleased that Ballard Design Home Delivery includes placing in room of choice (up two flights of stairs for us) with all those crates/boxes/packaging taken away.
April 7, 2013
Rated 5 out of 5 by CKJD Love this product.
We purchased the Louis XVI Armoire, and we love it. The finish is beautiful, and it is a very well made piece of furniture. Highly recommend it.
October 15, 2012
Rated 1 out of 5 by Ckip Poor
I waited 5 months for this piece. The paint was white on the front and more cream on the sides. THe feet were missing and the top crown on the front had a dent which appeared to be filled in. The the delivery men were supportive and really professional.
Now I need to wait until Jan to get a call to confirm a new armoire. UNACCEPTABLE.
I am moving on to find another piece somewhere else.
I love ballard design and have a side board that is great.
October 12, 2012
Rated 5 out of 5 by OldHouseLover Lovely addition to my home
My Louis XVI Armoire was delivered today, and I am thrilled with how beautifully it fits into my decor. The craftsmanship exceeded my expectations, and the distressed finish is beautifully done. The only drawback is the fairly long wait for delivery, but it was well worth the wait.
August 28, 2012
Rated 5 out of 5 by buzz50 Excellent Craftsmanship!!!
The Louis XVI Armoire is beautiful!!! Extremely well made and the finish is perfect. It took several months to be delivered but it was worth the wait.
June 11, 2012
Rated 5 out of 5 by 2happyretires This product is everything I was hoping for!
Down sizing to a city apartment much smaller than the home we had lived in for 40 years I found myself needing a piece of furniture to fill a wall space with a high ceiling. I also needed someplace to store all sorts of odds and ends like bills, medical records, magazines, phone and address books, etc. This piece looks great in our living space and enables us to get all sorts of clutter out of the way. It has four large shelves where I can keep baskets with the fore mentioned things.
The Louis the IV Armoire is a winner!
June 7, 2012
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