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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Louis XVI Armoire with Mirrored Doors 4.4 5 12 12
It's beautiful to look at and is very roomy. I do love it; the only disappointment is that while I ordered grey with white wash--It is completely white, not a touch of grey. March 3, 2012
I purchased this piece because I have limited closet space. It is not only beautiful to look at and very well made but truly is a closet. Well made, lovely finish and the hanging rod is very sturdy for hanging lots of clothes still leaving ample storage on the shelves. I was surprised to see that the maker notched the shelves and added a cord opening in the back so it could also be used to house a large television, DVD player etc if my storage needs change. I can't say enough about the quality and workmanship and the versatility of uses. Have already had compliments on it from everyone who has walked into the room and seen it!!! April 10, 2012
Beautiful and functional I ordered the distressed black with the mirrored doors. The finish is beautiful and looks like the advertisement. The mirrors are good quality without any warp spots. My only complaint is that the custom name tag was supposed be a brass plate on the back of the piece. Instead the brass plate is on top of a tacky paper card advertising the manufacturer and at the top inside of the front door. June 28, 2012
Very nice armoire I have only had it about a month but so far so good. I purchased the grey with mirrored doors. Very glad I went with the mirrors otherwise I think it would be too heavy looking for my space. The grey is as pictured on website but the inside is not white as stated it would be. I like it better all grey anyway. There are several options for adjusting the height of the multiple shelves and a hanging rod is included. Great size - not too big, not to small. Nice detail in the woodwork to make it a little more interesting looking. The distressing on the grey is not super noticeable (the distressing is brown). Doors are easy to open, close and lock. Very happy with this purchase. May 6, 2012
What a great piece! Love this armoire! The mirrored doors keeps the piece from being too overwhelming, because it is large. Looks great in the room. Only downside: The door opens with a key. My 3 year old has already walked away with it once. December 3, 2013
Don't Waste Your Money Almost 7 feet tall, Armoire offers the storage of an additional closet. Tempered mirrored doors conceal three adjustable shelves and floating back panels, so you can also use it as a media center. My armoire did not have the custom finish in layers, distressing was poor workmanship. The locking door is hard to close. April 10, 2012
Beautiful, functional armoire I love my Casa Florentina armoire. I have been looking for years for a high quality armoire to fill a specific space in my bedroom and one with a European look. After discovering the Casa Florentina in a Ballard's catalog, I went into a local Ballard's to order a mirrored one in limed white. However, there was one with mirrors on the floor in antique walnut at a greatly reduced price. The only thing wrong with it was a small nick in the wood toward the bottom of the front. The wood color almost exactly matched my bedroom furniture. I bought it on the spot. A dab of colored pencil filled in the nick and it looks perfect. I would have paid full price for this, but it was so nice to find it at a such a great price. Love it!! Delivery and "white glove" setup was extra but well worth it. October 12, 2012
The Louis XVI armoire is just as pictured and is perfect in my home. The entire Casa Florentina line appeals to me and I think the color choices while difficult to envision offer nice choices. The armoire is made very well and is very useful as a linen closet. My only complaint would be that I ordered in June and it was delivered in Nov but was worth the wait. January 3, 2013
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Product:MA201-Louis XVI Armoire with Mirrored Doors