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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Louis XVI Armoire with Antique Mirrored Doors 4.4 5 16 16
Beautiful piece of furniture We'll made, solid, beautifully crafted, and well packaged to avoid damage during shipment......only delivered, not set up in house by delivery team. Make sure you have three strong movers should you want to bring this item up a stairway! August 10, 2014
Its ok We ordered armoire with much anticipation. Took about five months for delivery and we are a bit disappointed. The delivery was flawed - no need for details but didn't help our sense of this piece. The detailing on it is as shown but it is almost ticky tacky with trim pieces kind of attached to it more than an integral part of the armoire. Hard to describe but for example the hinges don't seem heavy duty but they have to carry mirrored doors. June 3, 2014
Beautiful piece of furniture! I ordered this armoire in August in distressed black and it was well worth the wait! I needed an extra closet to hang jackets and coats. I am able to hang my jackets but not my coats because the non-adjustable shelf is in the middle of the cabinet. However, I put one of the adjustable shelves on the bottom and now I have storage for blankets and things that I needed storage for anyway. Overall, great piece and I have gotten so many compliments on it. I put it in my front entrance. I ordered the armoire with the mirrored front so it looks great when you walk into the house. The men who delivered the piece where excellent and attached the legs for me without me asking. Love it!! January 9, 2014
What a great piece! Love this armoire! The mirrored doors keeps the piece from being too overwhelming, because it is large. Looks great in the room. Only downside: The door opens with a key. My 3 year old has already walked away with it once. December 3, 2013
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Product:MA204-Louis XVI Armoire with Antique Mirrored Doors