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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 42 reviewers.
Rated 5 out of 5 by LOVE this piece LOVE this pretty as the picture. Nicely finished and looks of quality. We got the green...different, distinctive and pretty. As other reviews said, the drawers don't slide out too well but I hope to wax/saop teh runner to solve that. Clsoing pieces seem to be fine. Comparing other buffets, I think we got a decent price point on this. The top looks brown in the is actually brown on the edges with the green on top. April 10, 2011
Rated 3 out of 5 by Beautiful to look at, hard to use I love the look of this sideboard. The details in the painting, the keys for the doors, the marks, all beautiful. But my daily struggle to open any one of three drawers just drives me crazy! When I know I have to get into one of the drawers I get anxious! My husband has suggested we hire someone to put in metal sliders on the outside of the drawers to fix the problem. This should correct this issue, but should be considered when buying this sideboard, if you're going to seriously use this beautiful piece of furniture. April 9, 2011
Rated 5 out of 5 by Louis XVI Sideboard The Louis XVI sideboard is an excellent choice for someone who prefers traditional styling but also likes a touch of comfort from the timelessness of a very usable piece of furniture. March 20, 2011
Rated 4 out of 5 by Love the versatility I love this piece. We have it in our open concept kitchen /family room behind the love seat to try to give a little division to the space. My only complaint is the sides appear raised above the sofa slightly. The back top could have been finished off better. I had to paint it and add a little flat molding for a better finish. March 16, 2011
Rated 5 out of 5 by This product makes a perefct bar cabinet and counter. I really shopeed for this piece. The quality is excellent for the price (even with delivery charge)- a strong sturdy cabinet. The detail really add to its beauty. I paired it with the black cafe shelves and it looks fabulous. Removable interior shelf section easily allowed for bottle height. Delivery was smooth and effortless. Only issue was double door cabinet lock was broken but it was a fairly easy fix. March 16, 2011
Rated 5 out of 5 by Love all the storage space Received the sideboard & was impressed by all the storage space that it has. I was able to store all my china and more! I have received lots of compliments on it! March 16, 2011
Rated 2 out of 5 by beautiful but not quality While I give this piece 5 stars for appearance, it is unfortunately not made very well for function. The drawers are the worst I've ever seen & are so hard to open & close that we don't bother using them. The cabinet doors are also a pain since the lock is also hard to use, but without locking the doors, they fall open. Overall, we love the look but are incredibly disappointed with the quality & function, which we really expected at this price point. This will be our last Ballard furniture purchase --the prices are just too high for the level of quality. We also had a horrible experience with the local delivery service they used, but Ballard was great about our feedback & credited us for shipping fees, which we appreciated. March 16, 2011
Rated 2 out of 5 by beautiful but defective Its a beautiful piece, but I have to return/exchange it because the interior shelves are unworkable (they came in two pieces without any supports). Maybe I received the only defective one, but be forewarned if you dont have time to deal with trucking delivery companies that give you a four hour window. Definitely a hassle. March 16, 2011
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Product:TC123-Louis XVI Sideboard - 63" W

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