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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Louis XVI 63-inch Sideboard 4.1 5 38 38
What Was I Was Expecting, More or Less On the plus side, this piece has the style, color and design I wanted. It fits a specific space perfectly and looks beautiful, as well as offers some much needed storage space. At this price, I was not expecting a piece of fine furniture, but I was at least hoping it was properly made. Unfortunately, we had to shim the shelves in the back because the supports were not the right size, which meant the shelves would not support anything. I mean, anything at all - if you touch them the wrong way, they fall to the bottom. Not good if you want to use it for storing extra pieces of china, which is what I planned to use it for. Since I waited 2 months for it - and again, I really love the looks of the piece, as well as the size - I was not inclined to return it, but I admit to being disappointed we had to "fix" it before we could even use it. Fortunately, the fix was relatively simple, but really, should you have to "fix" anything that is brand new? Overall, though, I would still recommend it because it is a beautiful piece, although I add the caveat be sure to check the shelves because they may be worthless unless you do some work to it. December 18, 2012
beautiful but not quality While I give this piece 5 stars for appearance, it is unfortunately not made very well for function. The drawers are the worst I've ever seen & are so hard to open & close that we don't bother using them. The cabinet doors are also a pain since the lock is also hard to use, but without locking the doors, they fall open. Overall, we love the look but are incredibly disappointed with the quality & function, which we really expected at this price point. This will be our last Ballard furniture purchase --the prices are just too high for the level of quality. We also had a horrible experience with the local delivery service they used, but Ballard was great about our feedback & credited us for shipping fees, which we appreciated. March 16, 2011
Stll lovely to look at, but will mechanical problems My last review remains the same, I still cannot use the drawers - just too hard to open and close. I have been told they are correcting this problem so I am waiting to exchange my sideboard for the new and improved version. When they correct this issue with the drawers I will happily change my review to a 5-1/2 star! I love everything else about this sideboard, the color (I got the green), the craftsmanship, the overall look - I just don't think you will find a better deal, once the drawer issue is corrected. I think it says alot about Ballard Designs that they read the reviews and contacted me and offered a fix for the drawers, you don't see service like that anymore. I am a faithful customer going forward! July 7, 2011
Looks great but poor quality! The Sideboard looks great to those who walk in and see it but the workmanship is much to be desired. The very first day one of the doors broke off the hinge, totally my fault! Ballard customer service was AMAZING and they replaced the sideboard for me. However, I feel that the doors are flimsy and don't stay shut unless locked (would like a magnetic closure). The interior shelves do not stay in place and need to be secured better. Overall, you are paying for looks not quality and quite honestly I don't think its worth the price, wait for a sale! March 6, 2013
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Product:TC123-Louis XVI 63-inch Sideboard