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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4 out of 5 by 5 reviewers.
Rated 1 out of 5 by Way too expensive for such a poorly made, wobbly product Not only did it take WEEKS for this product to arrive, when it did arrive, I discovered it to be poorly made with an inch gap under the legs.. on a flat surface. January 26, 2016
Rated 5 out of 5 by Where to Place??? My only problem is where to put this wonderful piece of furniture as it would look beautiful in so many places... Currently in my entryway, it is a perfect piece with functionality and personality. I love seeing it each time I enter my home. December 4, 2015
Rated 4 out of 5 by Solid unique and durable table I ordered 2 tables. It took a while to get it. But when they arrived, I was glad I ordered these unique tables made of iron metal. Nice design, door hinges and drawer work smoothly. There is a small difference from the picture on the website which shows that the tables are more grayish with a slight shine; but in reality they are more blackish than gray without a shine. It is for this reason I took one star off. It is not a defect, but it just not true to the picture on the website. September 2, 2014
Rated 5 out of 5 by Gorgeous & Practical & Gorgeous I LOVE this little table. I searched a long time for an interesting and practical bedside table, but once I found this one, no other would do. My decor is mainly contemporary, yet this "refined French industrial" looks perfect with its simple, elegant lines and lovely embossing. Though quite expensive compared to other tables I considered, I do think this table is worth it due to its high quality construction, materials and design. I was concerned that the drawer or cabinet door might be hard to open from the side (i.e. while in bed), but I need not have feared. The drawer pulls very smoothly and the door is without a stiff latch -- stays securely closed but opens with only a light tug. Assembly consists of screwing on four legs, period, no tools required. The color is not black, as I thought, but a lovely dark charcoal with burnished undertones. It is just gorgeous! August 27, 2014
  • 2016-05-27 T08:20:43.192-05:00
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Product:TS430-Louis Metal Side Table

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