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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 9 reviewers.
Rated 5 out of 5 by Nice piece of Media Console I looked up lots of places including - Room and Board, RH, DWR, C&B, BDI, etc for media center. I wanted a media center that would compliment my hardwood floor and match contemporary furniture. The piece matches with all kind of furniture. I didn't want a media center too tall as my TV and sound bar are already mounted on the wall. This piece fits is nice under the sound bar. It is well made and heavy. There is a plenty of room in the side cabinets and 3 drawers. The round opening in the back is only on the right side. I wish they had openings on both the sides as all my media wiring is on the left side. I may have to drill a hole on the left side. Assembly consisted of attaching the legs to the bottom of the console. The color is as pictured and the delivery guys were very professional. August 27, 2015
Rated 5 out of 5 by So pleased with the Louis console! I wanted a unique media console that had a French look to it. This Louis console fit the bill. I have never seen anything like it. I got compliments on it already. Delivered perfectly as promised. It has lots of drawers that I haven't even filled yet. Strong. Holds our large screen 52" TV. It has three sets of fluted legs which adds to its strength. I'm going to love it for a long time. June 30, 2015
Rated 5 out of 5 by This product is as advertised Unique piece with lots of storage behind the doors. All of the wiring is easily run through the openings provided in back and shelves. Adds an updated industrial look to my room. December 11, 2014
Rated 5 out of 5 by Love this entertainment center! The piece is very heavy and well made. There is plenty of room in the side cabinets. The three drawers provide additional storage space and opens easily. The round openings in the back and between the side cabinets provides access. Assembly consisted of attaching the legs to the bottom of the console. The color is as pictured. August 16, 2014
  • 2015-11-28 T19:29:01.373-06:00
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Product:MQ080-Louis Metal Media Console

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