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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Louis Metal Media Console 4 5 3 3
Beautiful piece but lacking quality in drawer and shelf assembly This piece is a great take on old world design meets modern style. Unfortunately I had to return the piece because the left and right drawers were not installed correctly. Left drawer was jammed shut and I eventually got drawer to open and screws were missing or not drilled in correctly. Right side drawer was missing all the screws and the holes were not aligned if you did have the screws. Also middle shelf did not fit into the metal slots pre-installed. I tried to gently hammer shelf into slots but it wasn't aligned. Love the piece but lacks quality construction for moving parts. December 2, 2013
Great modern traditional hybrid piece The console looks as I expected - very nice. It has cut-outs for media cords. There are 3 drawers at the top and two storage areas behind closed doors as well as center open area. It is very sturdy and will likely last for decades. I had to screw in the legs - which was not hard. However, the piece is VERY VERY heavy so it would be hard for one person to set it upright after installing the legs. Overall I am extremely pleased with the purchase. January 4, 2014
Chic, well made item; gets loads of compliments First item purchased from Ballard, and could not be more pleased. This console is well made, stylish, and very functional. There is ample room for storage, and most of all has great timeless design. Frankly, I was concerned about the quality before purchasing, as the price seemed a bit low compared to media consoles from other retailers. Happily, this piece has far exceeded my expectations. From the legs, to the drawers, the design is super. December 13, 2013
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Product:MQ080-Louis Metal Media Console