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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
10 0
You have reached the maximum number of free swatches ({3}, {2} max total in your cart).
It looks like you have selected more than 10 swatches. Please deselct some swatches and try again.
Select up to 10 fabrics from above.

Rated 3 out of 5 by 3 reviewers.
Rated 1 out of 5 by Terrible quality I have purchased many items from Ballard and they are usually of very high quality. This chair is the exception. I am on my second, having exchanged the first because the bars on the bottom fell out. The second chair is now broken as well. The casters on both chairs were not properly installed and would fall out when you picked the chair up. Now my chair is cracking where the caster goes in. I weigh 150 lbs so I hope I am under the weight limit for this chair! I have reached out to customer service to hopefully get a refund, as I do not want another of these shoddy chairs. I recommend steering well clear of this chair. PS, the caster wheels for both chairs also left black marks on my floor. They always wiped off when I mopped it, but it did look terrible between moppings. October 25, 2015
Rated 5 out of 5 by beautiful! I had this chair upholstered with custom fabric I sent in. I specified how I wanted the design to be placed and they executed perfectly! The only issues were that their specifications had me order and send WAY too much fabric (they sent me what was left over and it was a significant amount). Also, the wood I selected (weathered) was quite a bit darker than it appeared on the site. You might want to order a swatch to be certain what you're getting. There were a few shipping challenges with the company Ballard contracts with for "final mile" delivery but Ballard stayed in communication with me throughout and helped keep things moving. April 27, 2015
Rated 3 out of 5 by You aren't paying for what you get We ordered this chair for a client with the dove gray finish and the purple velvet fabric for her office. The chair had several scratches of where the dove gray finish came off and the fabric was wrinkled. There were visible glue marks of where they glued the cording towards the top. I just feel like for an $800 chair you should get a better, more carefully handled product. September 22, 2014
  • 2015-11-30 T09:30:21.964-06:00
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1-3 of 3
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UF016-Louis Desk Chair

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