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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Louis Daybed with Trundle 4.4 5 22 22
beautiful but not well made I have two comments that account for my unfavorable rating: 1) The daybed shipped without hardware, and we had to call to have the hardware shipped to us so we could put it together. Customer service was very helpful and friendly, but when the hardware came, washers were missing and the dowels did not even fit the slots in the bed. My husband went to the hardware store to buy additional washers and dowels to put the daybed together. 2) I purchased the Louis Daybed in black, and the black finish wore off in places on the caning just as we were putting it together. After the first time that we used it, more of the finish came off and exposed bare wood. We were not being rough with it at all, and it looks very worn very quickly. August 22, 2013
Louis Daybed with Trundle I just ordered the Louis Daybed and trundle for our nursery and I love it - it looks great, is really sturdy and comfortable. My only complaint was that it was a little difficult to put together, took my husband a few hours. And I am not sure if it says it in the description of the product but the trundle does not pop up to the daybed height. And it's really nothing but a frame on wheels - if you're debating the trundle, I'd recommend to skip it as I am wishing I didn't order it now, unless you really need it. Also - it's difficult to find a mattress to fit on the trundle frame as I have a rug underneath the daybed. November 29, 2012
Beautiful ... at last The Louis Daybed (without trundle) in "Old World Brown" is absolutely beautiful AND sturdy (I did buy a "bedboard" to add to the support of the French Grainsack cushion I purchased with it -- and can no longer find on this site -- but it is probably unnecessary). I put it together myself (!!), which was a bit laughable but very doable, and have added tons of random throw pillows to minimize the "bed" aspects. It is a stunning piece. The only problem was the repeated failure to receive all needed hardware, but Ballard ultimately addressed and fairly resolved the issue. This is, simply, an excellent piece of furniture, quite worth the price. March 17, 2011
Beautiful, but design issues The Louis daybed is beautiful aesthetically. Absolutely beuatiful. However, there is a major design flaw in that a standard twin mattress will not slide under the bed on the trundle. There needs to be notation in the specs that a low profile mattress is required for the trundle. Already bought the mattress, so now stuck with it and trying to raise the bed somehow. NOT GOOD! I could have purchased accordingly if it were noted in the info for this bed! Designing the bed to sit a couple of inches higher would not compromise the design of this bed. Not sure why it was designed to not accommodate a standard mattress on the trundle. Standard mattresses are what most people have. May 30, 2012
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Product:MB166-Louis Daybeds