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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Louis Bed 4.2 5 15 15
Love it! I fell in with a French cane bed that was way too expensive from another vendor. When I found this one and on sale, I was thrilled! It's really beautiful. Assembly was a little hairy, but probably because I did it on my own. February 16, 2013
Expected it to be more sturdy It's very elegant but I would of thought it might a bit hardier in construction. January 14, 2013
Looks great! We received the bed and had the people delivering our new mattress put the bed together. It was easy for them and the quality seems good. I love the look of the bed and don't mind the iron side as some previous people commented about. I put on a bedskirt and you hardly see it. Love it! December 12, 2012
Very nice but not quite what we expected. From the product description we were expecting wooden side rails "surrounded in a hardwood frame with beaded detail" however it has very ugly metal side rails. We will need to get some custom made which will be very expensive, as we do not wish to use a bed skirt. Other than that the headboard & footboard are beautiful and go with our antique French furniture very nicely. December 12, 2012
Looks as shown, good workmanship The low profile bed is beautiful, the color is true to the online photo, and it arrived much sooner than predicted which was a welcome surprise. However, the support cross-pieces on my queen bed were King-sized--about 6" too long--so had to be cut down with a hand saw. Including a box spring makes the bed look very top-heavy and may require a small step stool for access; omitting the box spring, however, requires adding a plywood base because the 4 cross-pieces don't provide enough mattress support. We purchased, cut, and stained two 4x8 pieces of ply and are very happy with the result despite the fact that, as noted by others, the queen mattress is several inches shorter and narrower than the bed frame. The ply covers the otherwise exposed "innards" of the bed's structure. October 4, 2012
Good quality, love the finish I looked at many many beds for at least six months before purchasing this one. It is a great value for the money and just what I was looking for. I bought the antique white which was difficult to see on-line because of the color. But it looks and was exactly what I had in mind. There was a problem with the shipper but Ballard got them on a conference call & cleared it up the same day. Excellent service. April 29, 2012
Beautiful I love the Louis bed. My husband was able to put it together without too much trouble and it was delivered in perfect shape in a timely fashion. It looks enough shappy chic but not too antiquey. April 20, 2012
Beautiful bed....solid construction and very nice finish My first time purchasing furniture with Ballard and I am completely happy with the Louis bed and foot-board. The Old World finish is beautiful. It could pass for an antique bed. The bed's construction is a lot heavier and nicer than I had anticipated. Customer service was excellent again as usual. I know I will be shopping again with Ballard very soon. February 25, 2012
louis bed It is a very lovely bed especially at the price. The workmanship is good and the color of the stained wood was just as expected. December 9, 2011
A lovely and elegant bed. I am delighted with this bed which is both comfortable and elegant. It looks like an antique. I highly recommend it. August 25, 2011
The Louis Bed looks terrific, but assembly is slightly tricky. We really love the look of the bed & it is true to the picture on Ballard's website. I will say that the first bed we received was defective so we were promptly sent another one, which was terrific customer service. The second bed arrived & mounting the headboard & base board to the brackets with the box spring is not easy or at least it wasn't for us. It was a bit of a process, but it all worked out in the end. Great bed but a bit some sweat & elbow grease are required for assembly. March 16, 2011
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Product:MB152-Louis Bed
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