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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Lotus Garden Seat 4.9 5 23 23
Great, versatile piece The Lotus Garden Seat is just like it looks in the picture, which isn't always true of online purchases. Works great as a (very) small side table in an awkward place or where you don't want something large. Would also look beautiful as a plant stand. Love it! August 17, 2011
Almost perfect Overall, I am pleased with the Lotus garden seat. There was a small flaw in the glaze on the top but due to the inconvenience of trying to return the item, I chose to live with the flaw. The color was true to the photograph and the item arrive promptly. January 29, 2012
Love this product downside- the surface top isn't flat(a lil Convave) November 12, 2011
Garden Seat is just as described For the most part I am happy with the seat. The top surface has a few areas where the glaze is not as even as it could be. The rest of the seat's finish is great, just the top has some condition issues. The color and size are perfect. March 9, 2012
A powerful but subtle addition This garden seat is perfect for my living room - it introduces color in a sleek and subtle way. It serves as a little tabletop (or even a place to perch), but mainly it adds visual impact. I like that I can move it around easily. My toddlers play on it before I can shoo them away, and they love it too! I think because it's so smooth and just at their level. :) I am very happy with this purchase. October 2, 2012
Love it! We recently remodeled our master bathroom, and with the change we needed a small stool. The Lotus Garden Seat was exactly what we were looking for. We bought the white version, and love it. The color is actually a gorgeous creamy white, with just enough tonal variation to make it interesting. The shape is perfect - not your usual ceramic garden stool. I would definitely buy another one if I had another spot to put it! September 12, 2012
Love It! I just love our Lotus Garden Seat. I wanted a pale aqua shade, and couldn't have been more pleased when the seat arrived. The seat's shape and color look beautiful next to a white leather easy chair. May I add that the packaging saved the day? Somehow our carton got ripped, and styrofoam leaked from the package like snow. I thought the seat would surely be damaged but it was so securely packed that the outside tear did no harm. Because the top is concave, I placed a small book on top so any drinks put there are more balanced. This small table just makes me smile every time I pass by. February 13, 2013
Beautiful garden seat; good value Love this garden seat. It's exactly as pictured. Just one thing in case you want to use this as a side table, the top is not completely flat so I won't be placing drinks or fragile objects on it. Even so, it's a very good value for the sale price I paid. February 24, 2013
this is the perfect accent piece love this! Color is true to photo, a pale aqua blue. Perfect size as an accent piece, mine is in a large foyer. I have never been disappointed with any purchase from Ballard Designs! February 17, 2013
The "pinched waist" is a great feature. Very nice piece being used between two chairs in the reception area of my renovated massage business. February 5, 2013
Great addition to the living room! I ordered this garden seat in blue and I must say that it adds just the right amount of color and the perfect look! Love it! January 30, 2013
Love it! The Lotus Garden seat is a perfect side table for my sling back wicker chair. Will work in any decor. I love the design. And the blue is perfect. No issues with overglazing on top. LOVE IT! April 26, 2012
Love it!! It's just as pictured and looks great in my bedroom next to my white chair with a couple of crusty brown books on top of it. Love the aqua color! March 28, 2012
Looks great! This garden seat is perfect in our family rooom - the picture in the catalog is a great representation. It ships fast and in good condition. I've already received compliments on it. Thanks Ballard Design! September 7, 2011
beautiful turquoise color great product at a reasonable price. the color is perfect if looking for some subtle yet statement color to add to a room. March 16, 2011
Lovely item; beautiful color Love the color and the shape; I bought two and intend to use them as a bases for jardinieres in my outdoor cabana. August 9, 2012
Great table! The top is not perfectly flat, but otherwise, it is really darling. July 14, 2012
Beautiful garden seat Design is perfect for any decor. Functional as side table for drinks or magazine, or for extra seating. Useful indoors or out. Beautiful complement to any room or setting. July 5, 2012
Great addition to my small beach condo! I had been looking for quite awhile for a small table to place between two chairs in my beach condo. The lotus garden seat is perfect. It is just the right height and fits perfectly with any decor. February 29, 2012
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