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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Lorraine Quilted Coverlet 4.8 5 48 48
Nice but not amazing. Quilt is nice and the colors are soothing. The quilt definitely has more tans and browns than grey. It is thin but seems to be good quality. My biggest problem is that it is SMALL. I have ordered quilts from $@! that are larger and fit my king size bed perfectly. I knew going into this that the Lorraine quilt measured smaller. And it is SMALL. I can see my mattress on BOTH SIDES. Not sure what to do. I like the quilt enough to keep it but I will probably need to buy a ruffled skirt and have it professionally attached to the quilt to give me the length I need. Not happy about that. I think that for the price I pd the quilt should have been larger. If they'd offer a cal. king size I would have ordered that. Anyhow something to think about. February 1, 2013
Beautiful Coverlet just wish I could get the Euro Shams I have been looking for a bedding set for a long time and haven't been able to find one that I LOVED. I found the Lorraine Quilted Collection in the May catalog of Ballard and just fell in love with the collection. To my disappointment though when I went to order the matching Euro shams were no longer available. The euro shams matched the quilted pattern on the coverlet unlike the standard shams and I am hoping they will bring the euro sham back. The pattern on the coverlet is crisp,clean, not to country and not to modern. It is the perfect set so please bring back to the matching Euro Shams :-) May 29, 2011
Very nice but colors aren't reflected well in online pictures Very nice quilt - I'm really happy w/ the quality. But there's a lot more brown in it than I was expecting from the online pictures. December 30, 2011
very attractive--BUT i've had this quilt for a while but just put it on my bed; looks really good on my bed and makes the whole room look great. But, it is way thinner than the quilts i'm used to and the shams are super thin. would not keep you warm in the northern part of the country. dry cleaning is recommended, however i have dogs that get on the bed and that could become very costly. hopefully, when i do wash it, (on delicate), it will come out alright. May 26, 2013
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Product:FL731-Lorraine Quilted Bedding