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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Lorraine Quilted Coverlet 4.8 5 48 48
Exactly what I wanted... Exactly what I needed to complete my room. The colors are vibrant and true to the picture on the website. Quality constructed and just beautiful! December 16, 2011
Love, love, love it!!!!!!!! It is beautiful!!! It looks just as beautiful on my bed as it did in the catalog and online! November 16, 2011
Lovely bedding Although I had to wait almost 4 months for Ballards to get this in stock it was worth the wait. It's refreshing twist on a classic quilted bedspread and a perfect weight for where I live in Florida. November 13, 2011
Creative Design I was happy to receive the product and it looks lovely in my yellow room. It is a decent quality for the price but could be a bit more quilted. October 20, 2011
Quilted Coverlet and Shams I ordered the quilted coverlet and shams and couldn't be happier! It is just as pictured in the catalog and looks fantastic. Quality and colors are beautiful. October 20, 2011
Well made, attractive and very functional. It's just as it looks; very pretty. My daughter really noticed the new spread when she came to visit, liking it, as well. I would definitely recommend it. October 20, 2011
Gorgeous! This quilt is more gorgeous in person, than in pictures! With our new light gray walls in our bedroom, it makes for a perfect cozy "retreat". Absolutely love it! October 19, 2011
Beautiful! I'm in love with this quilt! The picture doesn't do it's so much better in person! I was pleasantly surprised to see that the quilt is actually a linen color, mixed with gray (I thought the background was all gray). I just wish the Euro shams weren't back-ordered, I don't want to wait until December to complete my bed. October 2, 2011
Perfect Fit This beautiful quilt is a perfect fit for the hot summers in Texas. The colors pop and gives the room a vintage trendy feel. Also appears in reality just as it does in the catalog and on the website. July 9, 2011
Sheryl very nice pattern. Lived up to picture online. The color is nice. It gave the guest bedroom the pop it needed. June 12, 2011
Summer weight and beautiful This beautiful quilt fit right in to my bedroom for a Summer cover up. I LOVE IT !!! June 8, 2011
it's the greatest! Excellent quality and just what I wanted, I have graduated to a comforter versus bedspread! colors are vivid and exactly as shown in catalog! thank you! June 8, 2011
Beautiful Coverlet just wish I could get the Euro Shams I have been looking for a bedding set for a long time and haven't been able to find one that I LOVED. I found the Lorraine Quilted Collection in the May catalog of Ballard and just fell in love with the collection. To my disappointment though when I went to order the matching Euro shams were no longer available. The euro shams matched the quilted pattern on the coverlet unlike the standard shams and I am hoping they will bring the euro sham back. The pattern on the coverlet is crisp,clean, not to country and not to modern. It is the perfect set so please bring back to the matching Euro Shams :-) May 29, 2011
This quilt is fashioned to give that modern, clean look. I love, love, love this coverlet. I only wish they had the standard pillow shams to match the gray & yellow pattern. I have soft, luxurious white sheets and a white voile dust ruffle. It's soooo nice. May 18, 2011
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Product:FL731-Lorraine Quilted Bedding