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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Liza Paisley Dhurrie Rug 2 5 3 3
Rug or something else? This is a very, very thin rug if you can consider this as a rug. I laid this out on a dining room table to ideally flatten it out; and decided it looked best as a table cover than as a rug! It does not read truly gray as a previous reviewer has written and does have a blueish-greenish cast to it. It also depends where you are placing this rug as to how gray it will look. I have a lot of gray in my home and this "gray" does not really resemble the color stated. Best to place it where it doesn't conflict with other gray in your home. June 21, 2014
Very lightweight I love flatweave rugs and have several high-quality ones in my house already. This rug is attractive, but very, very lightweight--flimsy even. I bought the 3x5 size and had planned to buy the 9x12, but won't do that now.The Latte color is distinctly a grayish-brown. The description says "reversible" but the print is only on one side. We won't return the one we bought and have found a place for it in our new home, but I wouldn't recommend it to anyone else. Ballard has so many beautiful, high quality items, but this isn't one of them. June 12, 2014
Going back: Color is not as shown This is a very pretty rug and would have been a great value if the color actually was gray. I like to put out a real rug in (as opposed to a bath mat) when entertaining and purchased this to go with the AVA gray block printed shower curtain in our small hall bath. Unfortunately, this rug is closer to Ballard's spa color. Definitely pulls to a greenish blue hue and does not go with the Ava gray or my guest towels at all. It's going back. April 20, 2014
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Product:RT307-Liza Paisley Dhurrie Rug
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