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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 3.5 out of 5 by 4
Rated 4 out of 5 by Beyondblessed3 Happy with purchase; Holds up to heavy traffic & use!
We purchased this rug for our family theatre that we updated to the fresh greens, (artichoke & kiwi), browns and silver. This rug perfectly combines the colors together (silver not in rug). The one concern I had was the apparent "fraying" loops that are noticed upon close inspection. However, following my husband's recommendation we kept it and after six months I can tell you it still looks in the same condition as we purchased it. Additionally, we have young kids #ages one, two and three# and I can tell you it has held up remarkably to hard use #including milk spills, food, etc.#. I am happy with this purchase, especially after it was on backorder for FOUR months! I gave four stars simply because I wish the "frayed" loops were not there period; it tends to make the rug look worn.
February 17, 2013
Rated 4 out of 5 by mpd04 Happy with this rug
I ordered this rug for my living room after going back and forth between this rug and the Allegro Hand Hooked Rug. The price was right (on either rug), so I pulled this trigger on this option.
My main concern with this rug was that it is an indoor/outdoor rug and I thought that would mean that it would be hard/not warm for a living room. Upon delivery, I found that it is totally appropriate for indoors and I wouldn't even guess that you could use it outdoors.
I was a little surprised that the lightest color in this rug as not as white as I expected. It is still in the blue family. I was hoping to lighten up my room a little, so I was initially disappointed-- but now that I have lived with it for a while, it doesn't bother me.
Also, as an added bonus, when I ordered the rug, it clearly stated it was back ordered for about a month. I was pleasantly when the rug arrived in just a few days!
December 26, 2012
Rated 5 out of 5 by frenchcountrydeco Beautiful colors, great quality
I purchased this rug for my entry way and hoped that the colors would be close to how they were pictured. I was extremely pleasantly surprised that the colors were exactly what I had hoped for. The colors are beautiful together and they brought my entry way together perfectly. I usually buy wool rugs but wanted the ability to clean this rug as it would be used heavily at an entrance. I am happy to say that 4 months later, the rug has withstood my family of 6 and still looks like new. It does not look or feel like a typical indoor/outdoor rug. It is soft under bare feet (a must for my kiddos) but sturdy. I am considering getting it for my dining room now because it looks great in a casual area but would look equally great in a formal setting.
December 26, 2012
Rated 1 out of 5 by Sarahevw Bad quality
I love the look and feel of this rug. Great modern colors. However, the loops are fraying and the rug looks like there is something wrong with it after 3 weeks in our home. Ballard is working with us to remedy the situation but unfortunately, for price paid, this rug is not worth it.
November 4, 2012
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