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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Linen Trim Chandelier Shade 4.6 5 23 23
Shades are just right! I ordered the mocha colored shades for my dining room chandelier. They look great and add just the right touch of neutral color. I also think the red ones would be nice at holiday time. They are well made, and seem like they will hold up over time. The light comes through nicely unlike some shades that are dark and don't do a good job of lighting up the room. Another wonderful product from Ballard!! October 14, 2013
Exactly What I Wanted! I ordered five of the shades with the grass green trim and they look great on my new oil-rubbed bronze chandelier in my dining area. The color ties in perfectly with my decor and give me the extra detail and pop of color I wanted. My order arrived quickly and was well-packaged so there was no damage. I couldn't find anything like these shades locally, so thanks Ballard Designs! October 8, 2013
Quality and beautiful color I ordered these in mustard and they are the perfect addition to my kitchen fixture! July 19, 2013
Perfect These lamp shades are wonderful. They were just as described. The material is great quality. April 23, 2013
Adds just enough ooomph These were a great finishing touch to my repainted chandelier. Not only do they make my DIY job look high-end, they also make the lighting in my dining room more pleasing. I am very satisifed. January 12, 2013
Perfect touch. The chandelier shades are just the perfect touch to our wrought iron chandelier in the kitchen (painted deep green). They have sofened the lighting somewhat and made the eating area more cozy. Also purchased the silk ones for dining room and we have always enjoyed them as well. Competitively priced and I received them in short order. Great stuff at Ballards! December 19, 2012
Just the right touch for the dining room! I ordered these to add a little flair to the dining room light fixture above the table. It was just the right touch to really bring the room together. Now instead of six small, bare, clear blubs above the table we have the shades to soften and concentrate the light. And the shades are a nice quality. Not cheap looking at all. So glad I got these! I love them! September 2, 2012
Well made, fits perfectly on chandelier bulbs. So glad that I read the reviews on the chandelier shades, gave me an idea on the color that I needed for my dining room - they add that extra touch. August 31, 2012
Super cute! I have a black iron chandelier with lots of crystals and had originally purchased the mercury glass shades. They turned out to be too big and not the right look. I returned them and gave the linen shades trimmed in black a shot. Beautiful! Elegant, but not too much. The light is diffused and the shades provide the polished, finished look I wanted. Very happy with the end result! August 26, 2012
Total rejuvenation of my chandelier. I was thrilled with what the shades did for my old light fixture (circa 1984). My daughter, ex-realtor, is my "update maven" and she was really impressed with my choice of both shades and the company from whom I chose to buy. June 17, 2012
These shades work perfectly with the tole chandelier at our cottage.Simple and classy. I love them! see review summary above We are so pleased with these shades. June 1, 2012
not as expected but ok They are just ok for me. I expected the ribbon trimmed shades to be white (they looked white online) but they are more of a parchment linen off-white. Not sure if my husband will think they were worth the cost. April 13, 2012
Nice, but. . . Color was hard to know from the catalog, and now I have to go through sending them back. . . April 11, 2012
Actually returned shades Nothing really wrong with them in general. Just turned out that I didn't like the color. The shade looks much "creamier" on-line. I had bought the ones with black trim and they were much "whiter" than expected. I will continue to shop at Ballards but was disappointed with this particular item. March 15, 2012
These are the perfect complement to my new chandelier. I recently purchased the Claire Chandelier and decided to add the linen chandelier shades. They are a perfect complement to the already beautiful chandelier. I highly recommend them. I've never been disappointed with a single purchase from Ballard Design. December 30, 2011
They look so pretty!!! Never thought to place shades on my chandelier until I looked at your catalog. Well, what a difference they have made to the appearance of my dining room. I love them! After the holidays, I just may order them in a more neutral shade for the remainder of the year. So glad I have discovered you! December 23, 2011
Chandelier I left home right after I received the chandelier and so have not hooked it up. I was disappointed with the white finish on the metal. It is flat and shows some marks from where it was, apparently rubbed up against. When it is in place, that won't show so much but I think it should have had a hard surface with some sheen. It does not look as expensive as it was December 16, 2011
Great look Love the shades which I put on the cream talia chandelier. My only complaint is the seam on each shade which is hard to hide. The shades were well packaged and without any defects. The color is well represented in the catalog. Overall, I am very pleased with this product. June 2, 2011
Looks great in my dining area I added several items to my dining area that were recommended by Ballards including 2 black and white check chairs and a chandelier. I decided to add black and white check shades to my buffet lamps. When it came to putting shades on the chandelier, I thought I had enough black and white check. Then I noticed new chandelier shades in Ballards catalog that were white with a black stripe at the bottom. How perfect! They make a great addition to the room. Ballards has given me great design ideas. March 16, 2011
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Product:LS395-Linen Trim Chandelier Shade