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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 80 reviewers.
Rated 5 out of 5 by Perfect Match These linen drum shades went perfect with the drum shades on my chandelier so I could not be more pleased with my purchase. September 16, 2016
Rated 5 out of 5 by Perfect match to color "Pebble colored shade" no longer available! I purchased qty 6 of this same style shade in 2014 in color (Pebble) from Ballard. Absolutely love the shade and how it punched up the look of my chandelier! Fast forward not even a full 2 years from purchase, a move out of state, a new chandelier and the need for 3 additional matching "pebble colored" drum shades to add to the original 6 and now I find out that Ballard no longer offers in my opinion the perfect color chandelier shade that will coordinate with creams, whites and tans. So, I placed the full order for 9 new "CREAM" linen and let me tell you, I did an little dance when I opened the box and the fabric was a perfect match! I've already included a note to customer service with my return shipment (of excess shades) to let them know that someone at BALLARD needs to get up to speed on this color match question because I am sure that I am not the only customer that has asked this question or sought out this "Pebble" shade. July 13, 2016
Rated 4 out of 5 by Good way to update chandelier I was updating my kitchen and decided to purchase these and replace the old bell shades. I am very pleased with how it did just that. I got the natural linen drums, a couple were slightly darker than the others, but it doesn't really matter. Makes it look like a completely different chandelier. March 6, 2016
Rated 5 out of 5 by Excellent I wanted to create a different look for the chandelier in my foyer. It had white shades with beads around bottom. I bought the drum shade in spa. Love the shape and love the soft spa color. look is so different and love the addition of the soft color. GiGi October 11, 2015
Rated 5 out of 5 by perfection! We needed to update our chandelier but didn't need to change the fixture, it was just the shades which were dated and had yellowed. These shades perfectly modernized the fixture and saved lots of money in the process! June 1, 2015
Rated 5 out of 5 by Very nice Very good quality. Pretty color. Happy with purchase! April 17, 2015
Rated 5 out of 5 by These shades add contemporary dimension to a chandelier. I purchased the Lourdes Chandelier because it seemed airy and appropriate for a small space. But bare, it felt too cold for the space. The pear green lamp shades transformed the fixture. By day the color is cheerful. By night the green disappears to a natural golden brown color (using incandescent lights), and the beautiful linen texture adds warmth. (If using LED lights, the shades stay green when the lights are on.) The photo in the catalog used the tapered drum shade, but I like the more contemporary pure drum shape. The shades are made from good quality linen. February 28, 2015
Rated 5 out of 5 by perfect drum shade I got one of the grasscloth and one of the linen. Both true to photo and both beautiful. I wound up buying 3 more of the linen! Very well constructed. November 16, 2014
Rated 5 out of 5 by Great update to the kitchen These are simply wonderful. They instantly updated my kitchen. Would highly recommend November 13, 2014
Rated 5 out of 5 by Excellent quality These shades were just what I was looking for to update my dining room chandelier! Very nice looking! Received them within a week of ordering. October 10, 2014
Rated 5 out of 5 by perfect love the mini linen drum shade. i have it on a battery operated candle stick in the the color, the glow and the modern clean lines. also got the jack o'lantern chandelier shades for the same candle sticks and they are so cute. i've ordered several other shades from BD and have never been disappointed. October 1, 2014
Rated 5 out of 5 by Great fabric. The shades look great on my ballard chandelier. Love the color but one of the shades has a couple krinkles in it and I would like to exchange it for a new one, I just have not been able to send back yet. September 3, 2014
Rated 5 out of 5 by clean and classic look I love these shades. The clook is clean and classic. May 16, 2014
Rated 5 out of 5 by this product is a great size and shape love the lamp shade. the linen fabric and color was just what I was looking for. I wish they had the same lamp shade in a standard size for a lamp (12" h) April 13, 2014
Rated 5 out of 5 by Elegant Transformation w/ Drum Shades I ordered 6 of the linen drum chandelier shades in pebble for a black chandelier in my study. I was updating the room in coastal cottage style and a neutral palette, so I thought that these shades would really soften the heaviness of the chandelier while adding classic linen texture. I am in love! Ease of use: These shades easily clipped onto the bulbs and stayed centered. Quality: Excellent! Sturdy, well-constructed, and a great size. Color: Pebble is an absolutely gorgeous soft, natural color. In fact, I am purchasing 4 more in pebble for our family room sconces. I was worried initially that they would appear "white"...but this is not the case. They're clean and fresh. No yellow or brown. Shape: I have tried "basic" chandelier shades from home improvement stores in the past only to be very disappointed with both the poor quality of them and a total lack of chic-factor. Hence, I was a bit worried about buying more. This was my first time purchasing DRUM chandelier shades, and I couldn't be happier. They are classic yet contemporary--perfect for updating a space. I have other drum lamp shades in the room on both table and floor lamps, and I like the consistency these chandelier shades provide. They look custom--and very current. And you can't beat the wow factor of Ballard items--instant style. One note regarding customer service--Ballard does it right. Although my shades were packed really well in their shipping box, one packaged shade was crushed #although the box was not damaged#. I called customer service expecting them to ask me to ship the crushed shade back before they could send me a replacement, and I was pleasantly surprised. I was refunded the cost of the shade immediately, and a new one was shipped out to me. No waiting. No hassles. It came today with zero problems. February 4, 2014
Rated 5 out of 5 by perfect well-made, quality materials, perfect size. made the room feel complete. October 26, 2013
Rated 4 out of 5 by Love them! These tiny little shades put the finishing touch in my dining room. The only thing I would change is the lining color. The color of the shade I ordered is "Spa Linen" which is exactly the color I wanted but when the lights are shining through the shade, it gives off a golden glow that takes away from the actual color of the shade. I think a whiter lining in the shade would bring out the color of the shade better. October 10, 2013
Rated 5 out of 5 by What a transformation! I ordered 6 of these shades in black to dress up a very plain black chandelier. What a huge difference these make! They are larger in scale than many clip-on shades, and the drumb profile adds enough modernity to my traditional light fixture. Great quality. Love them. September 26, 2013
Rated 5 out of 5 by Just as pictured... What you see is what you get in the fabulous drum shades. The measurements and colors are as they appear. Great purchase. August 26, 2013
Rated 5 out of 5 by Classy! Love them!! Great quality, looks just as I expected. Highly recommend. July 24, 2013
Rated 5 out of 5 by Beautiful! These shades really dress up the Ballard chandelier and make it look contemporary. I also bought the crystal charms... looks terrific! July 21, 2013
Rated 5 out of 5 by Love these shades Wanted to update a traditional chandelier, and these shades did the trick. I bought the pebble, which is neutral, and the light brings out the texture of the linen. They look beautiful. July 4, 2013
Rated 5 out of 5 by Adds a very contemporary look to our dining room! Purchased five of the linen drum shades for our dining room chandelier. The room only has one window, and was painted a dark color. I repainted with a much lighter color, added a beautiful light-colored area rug, and replaced existing shades, which were very traditional, with these contemporary drum shades since we have other light fixtures throughout our home with drum shades. LOVE THEM!! and have received numerous compliments from friends on them. GREAT quality for the price! June 13, 2013
Rated 5 out of 5 by Superior quality The shade looks custom made, with finely executed detailing and good linen fabric. Quality of all aspects of this shade exceeded my expectations. Designer specification without the hefty up charge. May 26, 2013
Rated 5 out of 5 by LOVE THEM! The pebble linen drum shades are the perfect update for my kitchen chandelier. I am very happy with them! April 22, 2013
Rated 5 out of 5 by Beautiful shade I recently purchased 15 of these shades to update a fixture over our eating area table. I have had so many compliments on the light. The shades are sturdy, and excellent quality, well worth the money. April 21, 2013
Rated 5 out of 5 by Just my color! I love these shades. It gives my "Hubbardton Forge" chandelier a nice new and modern look. Paired with your nice seat cushions in the same colors it is just a lovely and refreshing up-date of my old dining room. April 14, 2013
Rated 5 out of 5 by Very pleased with the look of these shades. Love the shades...they have managed to update a 60-year old chandelier that was looking very tired. Talk about instant gratification! I installed the shades in just minutes. April 4, 2013
Rated 5 out of 5 by Modern Update These shades helped update our light fixture. It now has a more modern look to it. LOVE them! December 27, 2012
Rated 5 out of 5 by well constructed They are beautiful ! such good quaility & very well constructed. Everyone that has been over has noticed them and has commented on how nice they look !!! I love them!! December 20, 2012
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Product:LS396-Linen Drum Chandelier Shade

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