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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Linen Chandelier Shade 4.6 5 43 43
Perfect Shade for the Talia Chandelier I recently purchased Ballard's 6-armed Talia Chandelier for my kitchen. I was a bit nervous about selecting shades without seeing them firsthand, but I was pleased to find that the color depicted on both your website and in the catalog was very accurate. The shades are a durable, heavy weight and the linen texture helps achieve the casual look that I wanted in my kitchen. Thank you Ballard Designs! July 7, 2011
Ok for the price The Shades were the right color. Unfortunatly one of the three shades have come un-glued after having them a little over a month. Alot of money for low quality. July 6, 2011
Nice casual style I purchased the Talia Chandelier for my dining room and needed shades to go with it. The linen shades are a bit more casual than the silk and really went nicely with the overall look of my dining room. The mustard color is more gold than a yellow mustard (think Gulden's) and looks great. May 11, 2011
I love my new chandelier. It is just the right size, easy to install and was priced right! May 11, 2011
The linen is a great touch. The linen shades soften our large chandelier and add a soft lighting effect for the dining room. The natural color looks great, too. April 18, 2011
Natural Linen Chandelier Shades I recently totally redecorated a large area of my home and purchased two chandeliers from Ballard, which I love. However, I didn't want bare bulbs and it was wonderful that Ballard offers to many chandelier shades in different colors and styles. I was unsure what color would look the best, so I purchased several colors. I decided on the natural linen and they are perfect, so I ordered a total of 8. It was quick and easy to return the unwanted shades to Ballard for a credit on my account. It was so much easier than driving around town and trying to find the perfect shades. I love shopping at Ballard and already have additional items in mind to order when I re-do another room soon. April 13, 2011
Shades offer complement to decor The shades are well-constructed and sturdy. The color is pleasant and complements my decor. I'm glad that I purchased them for my Italian light fixture. April 11, 2011
These shades are great! I like the quality & the color is great (grass color). March 16, 2011
This product color was exactly as shown in catalog. These shaes are very well made. More importantly to us, the shades were the exact color as shown in the catalog to match against our window coverings. March 16, 2011
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Product:LS328-Linen Chandelier Shade