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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

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Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

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  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

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Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Linen Chandelier Shade 4.6 5 43 43
The linen color was true to the catalog color which is very important! The linen chandelier shades came very quickly which was welcomed. The catalog color was very authentic and matched a table runner on the dining room table much to my delight. September 16, 2012
Natural Linen Chandelier Shades I recently totally redecorated a large area of my home and purchased two chandeliers from Ballard, which I love. However, I didn't want bare bulbs and it was wonderful that Ballard offers to many chandelier shades in different colors and styles. I was unsure what color would look the best, so I purchased several colors. I decided on the natural linen and they are perfect, so I ordered a total of 8. It was quick and easy to return the unwanted shades to Ballard for a credit on my account. It was so much easier than driving around town and trying to find the perfect shades. I love shopping at Ballard and already have additional items in mind to order when I re-do another room soon. April 13, 2011
Great light reflection When purchasing chandelier shades keep in mind the brightness you need. These are great if you want to amplify light-their white lining reflects light. I need bright lighting for breakfast reading. But, when using dimmer switch for evening, they also work well. Decided to experiment with these and am totally delighted. They provide charm of shades and enhance brightness of light. April 23, 2012
I would highly recommend these shades. The color is cream which is exactly what I needed. I am using these shades on a chandelier that is over a farmhouse table. They are exactly what I have been searching for …I have priced the SAME shades for $30 each in a nationally known furniture store. I have never been disappointed in my purchases from Ballard! February 22, 2014
Love the color! I ordered these chandelier shades in Grass for a basic old bronze chandelier in a rental house. They really dress it up and give the dining area a more personal (and classy)feel. February 22, 2014
Excellent quality Loved the shades, unfortunately they were too big for my wall sconces and ballard does not make a smaller diameter version :( January 12, 2014
Quality product I love these shades (in natural) on my 9-arm Talia chandelier. They are so much nicer than the ones I saw at home improvement and lighting stores. I wanted a simpler, less traditional look than seamed silk shades. These more than met my expectations. November 2, 2012
chandelier. The shades add a nice touch to my chandelier. They are a little tricky to fit on flame-tipped bulbs. The only thing that keeps me from fully recommending this purchase is the exorbitant shipping cost for such a light-weight item. December 8, 2013
Very pleased with overall product Very nice fit, quality construction, perfect yellow, not to bright and not too mustard colored. November 27, 2013
beautiful creamy shade great looking! better than shown. would order again. August 5, 2012
color darker than expected These shades fit my chandelier perfectly but I was expecting the color - linen - to be whiter from the sample shown. I thought I would have to return them but once installed and illuminated, they turned out fine. I have been looking for shades like these for several years. I am glad I finally found what I was looking for. March 11, 2012
Great product! The shades arrived promptly and did not disappoint! They added a nice warmth to the light provided by my dining room chandelier. March 23, 2012
Nice Quality Shade This is a great color - I got the red - and natural linen texture suits a casual atmosphere. The paper backing on the shade is not opaque, however, so doesn't look as good when the bulb is on. February 9, 2012
Shades This is a good size not found in most cases, and of thicker quality, thereby not showing the lightbulb when turned on, as much as other products purchased and returned because of this issue. October 24, 2013
Very rich color The shades are very elegant and rich in color. Changed the entire ambiance of the room! Would highly recommend. December 18, 2011
Great shades,nice color These look great on my Talia chandlier. I was afraid the color would be too dark and go either too olive or too lime, The color is perfect. Highly recommend these. September 19, 2011
Ok for the price The Shades were the right color. Unfortunatly one of the three shades have come un-glued after having them a little over a month. Alot of money for low quality. July 6, 2011
This product color was exactly as shown in catalog. These shaes are very well made. More importantly to us, the shades were the exact color as shown in the catalog to match against our window coverings. March 16, 2011
Perfect accent These shades are a neutral color that complement my décor. July 26, 2013
Exactly as expected Love this shade. Great quality, color is exactly what I expected. I was a little put off by the price for a small shade, but it's very well made. The color is perfect - looks great with the lamp on or off. June 30, 2013
These shades are the perfect size The shades are the perfect size and color and they coordinate beautifully with my chandelier. My only complaint is that shortly after receiving them one of the shades seems to have an issue at the looks like the glue isn't holding the fabric flush and there is a gap there now. June 22, 2013
Coral Chandelier Ordered this chandelier for our country home and it is perfect! June 14, 2013
Spa I ordered the shades in "spa" hoping they would be a light blue as they appeared on my computer. They are a grayish aqua. March 7, 2013
pretty shades These were perfect! Stopped the glare from my kitchen light fixture, but did not block too much light. From other reviews, I saw that the cream color was darker than depicted. It is definitely more off-white, which is exactly what I wanted. February 6, 2013
just what I wanted These are very cute little shades that appear to be of very good quality. They really added a soft, finished look to my colonial style chandelier. Everyone loves the new look. I am very happy with this purchase. The shades arrived packed well and very quickly. September 30, 2012
Linen Chandelier Shade Looks great. Just the right color (mustard), nice weave - very chic! September 29, 2012
Too dark Shade is much darker than it appears in catalog. Don't like at all. July 21, 2012
Simple & Elegant Shades are well made with just enough detailing to look elegant but not fussy. They are the perfect complement to my clients' breakfast nook chandelier. May 27, 2012
Exactly as pictured in the catalog. I ordered six of the shades. They are exactly as pictured in the catalog. The quality is excellent. This was my first order from Ballard. I'm sure I will place other orders in the future. Thank you. March 8, 2012
Lovely shades and Ballard Designs is a wonderful company! Easy to place order, quick to receive! Thank you, Ballard! I love my linen shades and they look terrific on the Ballard Designs Chandelier I purchases several months ago. The ordering process was easy, the staff helpful, and I received my order quickly! Thank you, and I look forward to my next purchase!! February 12, 2012
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Product:LS328-Linen Chandelier Shade