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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4 out of 5 by 25 reviewers.
Rated 4 out of 5 by Love the color choices; doesn't clean up well I was very excited to find a light-colored sisal that came with many color choices for the trim. The gray was perfect underneath the smaller lavender and gray wool rug in our daughter's room and made for a nice layered look with the wood floors. Unfortunately, our three year old vomited on this rug, and there's nothing we can do to save it. Considering it was less than a year old, it's a shame, but part of the peril of natural grass materials apparently. Will wait for a sale to order a replacement. January 30, 2016
Rated 4 out of 5 by Light color I like this rug a lot. It is pretty light and fairly yellowish. We have gray walls, and we feel like it is ok, though. The blue border is a really good blue color. There were some gray marks on the rug, but they aren't a big deal. Finally, it isn't soft, but isn't horrible either. I don't know that I would want to sit on the floor with bare legs, though. I am including a picture. It is blurry, but gives you an idea of the color of the rug. January 12, 2016
Rated 4 out of 5 by Love the lighter sisal! This rug IS beautiful. The lighter sisal is refreshing especially with the spa twill border. The contrast works well in my dining room.The knots are tighter creating a more elegant look for a natural fiber rug. One downfall - the cotton twill corners could have been more elegantly folded and stitched. Arrived on time and in great condition. Will not be purchasing anymore rugs though, the cost to ship is simply outrageous! December 21, 2015
Rated 3 out of 5 by Mrs Simons Love my rugs ,only one problem ,i only order 3 rugs ,you send 4 rugs i only accept 3 rugs and send back the one i never order and you refuse to give me my credit , it was your error not mind,you send a credit on my next purchase, that i will not do.i will not want to receive something i did not order and not be credited for. Bad buisness. October 16, 2015
Rated 5 out of 5 by Looks great with hardwood floors. I bought three 9 x 12 sisal rugs and am very satisfied. They look great with hardwood floors. October 12, 2015
Rated 4 out of 5 by Nice looking rug Pleased with this : Not as comfy underfoot as a fluffy rug, but hardwearing August 5, 2015
Rated 5 out of 5 by It looks great and has great texture! I bought this rug as a runner for a hall from my garage. It looks great, has nice clean lines and I love the texture. It has brightened the area and it cleans easily using the floor brush attachment of my vacuum. June 11, 2015
Rated 5 out of 5 by It's a great rug for our front porch, perfect size and it goes well with the color of our house and the black rod iron furniture. Great service also. I look forward to your catalogs! June 8, 2015
Rated 5 out of 5 by Not like other sisals I purchased this rug because the bleached tone blends perfectly with our white slipcovered furniture and pale yellow armchairs. I chose the Spa border because it matches the cushions in our living room. The mitered corners give it a crisp look under our coffee table. The size was also perfect for the space. March 25, 2015
Rated 3 out of 5 by Maybe, maybe not? Not sure about a few brown/black streaks running randomly through the rug. I understand that it's a natural product, so some variation might occur, but the contrast is so dramatic and the rug looks like it's soiled. As I mentioned to the Ballard's customer service rep, I'm toying with returning it because of that. But I probably won't since it'd be a real hassle. It was a good price for a 10 x 14, especially with the sale. It is somewhat yellow in color, so be aware of that as well. Wish I could be more positive! February 23, 2015
Rated 1 out of 5 by color This rug is YELLOW. It is not the 'light' sisal color pictured. I am so disappointed. I really expected an off-white or ecru color. DO NOT PURCHASE unless you want a yellow rug. In addition, the binding on my rug (red) is really a faded maroon color. All in all, make another choice! January 29, 2015
Rated 5 out of 5 by Beautiful quality We love our light sisal rugs. I had some concern about the rugs smoothing out after unpacking them but they look wonderful. The quality is great. No stains yet so I can't comment on cleaning results. Another happy Ballard purchase! January 2, 2013
Rated 5 out of 5 by Hard to find color I find the typical sisal rug too gold or brown. Usually just too dark in color for my needs. This is my second light sisal rug. I liked it so much I .bought another for my bedroom December 30, 2012
Rated 5 out of 5 by Beautiful rugs! Beautiful rugs! Great quality and perfect color for my decor. I bought two, and I am completey happy with my purchase! They are exactly what I was looking for in quality and color! Great qaulity for the price. December 4, 2012
Rated 4 out of 5 by Good Looking Rug I looked several places for a large, light sisal area rug and was happy to find it at Ballard Designs. Luckily, I got it 15% off, which helped with the hefty 50 dollar shipping fee. I layered a houndstooth diagonally over it and together they have a dramatic impact in my great room. There are a few dark brown fibers that run through it- almost making it look like someone marked it with a thin pen. This happens on the entire surface of the rug, but is only noticeable when you are looking closely. Decorator I am working with says this is a characteristic of a sisal. November 1, 2012
Rated 2 out of 5 by A bit of dark fibers mixed in If I was not in a hurry would have sent it back as I was disappointed in the quality compared to ones I have bought in the past. Love the light color but not the dark fibers mixed in. Better ones out there but back ordered and slightly more expensive I am using it just the same. Need better quality control. It is just OK! February 11, 2012
Rated 5 out of 5 by Hard-to-find color Bought two of these rugs with the khaki/tan border because of the light sisal color and I am pleased. The lighter, sort of straw color of this rug is just what I needed to help relate a golden granite counter to a noche travertine floor. No complaints about the quality. December 1, 2011
Rated 5 out of 5 by Excellent service and good quality product. Thank you. I am very pleased with the Sisal Rug I ordered. The color was exactly as it appeared in the catalog. The delivery was very fast, within 2 days after placing the order. October 6, 2011
Rated 3 out of 5 by This rug texture works under office chair on rollers. I looked locally at many rugs to find a nice looking, natural fiber for my office with hardwood floors. I tried this tighter-weave sisal and it is working just fine with the rollers of my desk chair. The dimensions are not ideal, however. I need another foot in width. July 18, 2011
Rated 1 out of 5 by not color fast i used water to clean a spot - It turned Orange!!!!! June 24, 2011
Rated 4 out of 5 by Beautiful and Durable We love this rug! My cats tear it to pieces and it never shows it. It lightens our entire living room and brings an airy sophisticated feel to it. The only thing I'll say about it is that in certain light, it has a yellowish tint. Besides that, it's gorgeous! March 16, 2011
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Product:RT106-Light Sisal Rug

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