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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4 out of 5 by 23 reviewers.
Rated 5 out of 5 by Nice Rug The bleached color is great for any room where a natural fiber rug us needed but you don't want the natural golden color. We had to use a steam iron to get out the wrinkles where it had been rolled up so it would lay flat, but after that, no problems. Use a rug pad if you have hardwood floors. September 18, 2016
Rated 5 out of 5 by Great product. These rugs are well made, they hold up are look great. A good value for the price August 6, 2016
Rated 4 out of 5 by Love the color choices; doesn't clean up well I was very excited to find a light-colored sisal that came with many color choices for the trim. The gray was perfect underneath the smaller lavender and gray wool rug in our daughter's room and made for a nice layered look with the wood floors. Unfortunately, our three year old vomited on this rug, and there's nothing we can do to save it. Considering it was less than a year old, it's a shame, but part of the peril of natural grass materials apparently. Will wait for a sale to order a replacement. January 30, 2016
Rated 4 out of 5 by Light color I like this rug a lot. It is pretty light and fairly yellowish. We have gray walls, and we feel like it is ok, though. The blue border is a really good blue color. There were some gray marks on the rug, but they aren't a big deal. Finally, it isn't soft, but isn't horrible either. I don't know that I would want to sit on the floor with bare legs, though. I am including a picture. It is blurry, but gives you an idea of the color of the rug. January 12, 2016
  • 2016-10-23 T06:43:11.072-05:00
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Product:RT106-Light Sisal Rug

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