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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Leopard Flannel Duvet Set 4.7 5 155 155
Great product for the price. Although my first shipment of this order had to be returned due to a large black streak across the duvet cover, my replacement has been great. It washes very nicely and the look is just what I wanted. My return was handled perfectly. December 18, 2011
Love the look I love the soft look of this duvet cover, but after one washing on delicate cycle, it is already pilling. Made me super sad. Its still really cozy but I was hoping for better quality at that price. True Story. December 19, 2011
Amazing quality & so cozy! I fell in love w/the picture of the leopard flannel duvet set when I got the catalog and given my love of neutral bedding thought it would be perfect for Winter. I was so right, it is amazingly thick & soft and so elegant all at the same time! Look forward to seeing what other bedding Ballard has to offer. November 27, 2011
Soft and muted The duvet set is very nice. The flannel is exceptionally soft. I've only used these for a short time and they washed up well. I was actually hoping they would shrink! I have a Cal-King with king size pillows. Both the duvet cover and the shams are much too large for either. I'll make do as the print is lovely and they feel so nice for the winter. November 14, 2011
Excellent I love the duvet and shams. They are soft to the touch, and the colors are very muted. My bed is upholstered in white velvet with silver nailhead and a white wood surround. It looks great against the soft neutrals of the duvet. I have a California King bed, but I ordered the duvet in a King because it was unavailable in the Cal King. It still fits great. I highly recommend! November 4, 2011
Pretty but quality not what expected I bought the flannel sheet set and duvet cover. While they were soft and pretty, the duvet had some imperfections in the print ... like it should have been noted as "imperfection" quality. I will be able to overlook the several flaws but am glad I did not pay full price for them. I would recommend if you understand the aesthetic quality may be compromised ... perhaps it was just on the set I received. October 14, 2011
Soft & Cozy I love this duvet set!!! It's a quick update to our bedroom for fall, and it is super soft and cozy. Even my husband commented on the softness of this duvet. It also adds a bit of warmth which is nice for cold nights! December 1, 2011
great value Very soft to the touch. I washed it and it did not fuzz or pill. Looks great with the burlap curtain panel and bedskirt. Customer service responded quickly to my question about the colors. November 30, 2011
Perfect for Winter I purchased the Light Leopard Flannel Duvet and Shams for the winter. I just put them on my bed, and they are fantastic. The flannel is incredibly soft and the print is not overwhelming. The flannel keeps you a bit warmer, but not too hot. I'd recommend this product to all! November 4, 2011
Price is right for style and comfort! These sheets are great. Thanks to Ballard for offering up some affordable style to get us through a long winter! Flannel is soft and colors of print are muted and sophisticated. Only wish you could order more pillowcases and shams separately. November 11, 2011
Great! This is super cute! Just what I needed to dress up my all white guest room! December 12, 2011
HIGHEST OF QUALITY... This set is of the highest quality, it was a lot thicker than what I was expecting...which is a good thing. I have been buying from Ballards for at least 18 years and I have yet to be disappointed. November 7, 2011
Love these sheets! These sheets are so soft and comfy. Also a great value for the sale price. November 27, 2011
So Soft We have really enjoyed this duvet cover. It's comfy and looks great! November 27, 2011
So soft and comfy! Just finished putting on Holiday linens and this bedding is so soft and comfy, my husband even loves it! November 19, 2011
cozy sophistication I bought this for my daughter's bedroom. It is very soft and cozy. It does not wrinkle and her bed always looks neat. It was well worth the cost, I would buy it for myself! November 5, 2011
Soft & Cozy Love them. Very stylish. Great value for the price!! November 22, 2011
so adorable.... This duvet set is so soft and great quality.. highly recommend it! November 17, 2011
Softest flannel This duvet and shams are the softest flannel! The leopard print is such a great neutral that it would work well in any bedroom. November 4, 2011
just as advertised The duvet is very nice and looks great. It's soft and it was easy to put my down comforter in it. November 9, 2011
Very Soft My daughter loves this duvet. It is very soft and looks great on her bed. November 13, 2011
comfy and warm very fashionable and comfortable , looks great for a room face lift at an affordable price November 5, 2011
Beautiful Flannel!!!! These sheets are so amazingly soft...and they do NOT pill....could not be happier...Great value on Quality GERMAN Flannel... October 22, 2011
A Good Buy Love how warm and toasty these sheets feel. Have washed them a couple of times already and haven't seen any pilling. Love the design - wish I had been able to get the gold ones, but the grey are just as stylish. I recommend them. April 20, 2013
Very warm! the quality of the flannel is superb. I only wish I could have purchased the brown tone instead. At the time of the order, there was none available. I received a catalog a week later with the snow leopard AND the brown. Wish I could exchange. February 16, 2013
Worst sheets ever I am sorry to say that these were the worst sheets I have ever purchased. I loved the print, but they had pills all over them that would come off on our clothing, on the other bedding and worst of all--all over my hardwood floors. I even washed them twice, but this did not help. I am hoping to return them for a full refund. February 3, 2013
Great Product Very satisfied with these sheets. The fitted sheet has a deep pocket, making it easy to put on. The sheets are very soft and warm--perfect for cold weather. Love the snow leopard print! January 27, 2013
love the pattern love the color/pattern. it is just neutral enough to not be too showy, but really adds some fun to my room mixing well with my comforter. the only problem i have with the product is after a few washes the sheets began to pill...which i was definitely not pleased with because of how much they cost. i was expecting a better quality and to hold up better longer. i do love how comfy and cozy they are though and i am sad to pack them up now that winter is over. March 16, 2011
loved the comfort My kids want them for their beds now! Would like to see a lower price though January 19, 2013
My husband said "it's like sleeping on cashmere!" I'm not always a big fan of flannel...the fabric can look soft but pill or be too loose a weave...but I loved this print SO much I thought I would give it a try...given the VERY reasonable price I had pretty low expectations. When they arrived I couldn't get over how thick and soft the flannel was and the print was just as charming as I'd hoped. I threw them in the wash and they came out amazing. My husband, who is VERY particular about fabrics (cashmere everything!) couldn't get over how luxurious they felt and said "it's like sleeping on cashmere". I hurried to buy another set so we would not be without them this winter. Only negative, which is also a positive, is that the flannel is so heavy that it takes quite a bit more time in the dryer and 2 loads to wash our king set w/duvet cover. I'm convinced I'm sleeping better too! January 20, 2012
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Product:FL713LPD-Leopard Flannel Bedding
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