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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Leopard Flannel Duvet Cover Set 4.4 5 18 18
The design is very nice The product is not as soft as I would like and seems quite heavy? November 29, 2013
Cozy and look great Love these sheets - exactly what I had hoped for in terms of look and feel. They also fit my deep king sized mattress very easily, too. November 24, 2013
Best sheets ever! Sleeping on and in these sheets is pure heaven--like sleeping in a cloud! They laundered well and look great too-very neutral. I purchased them to coordinate with the fringed burlap panels sold on this site and am not disappointed. Don't hesitate to purchase these beautiful sheets! November 4, 2013
Comfy and warm The sheets fit my deep mattress well. They're thick and soft and warm. November 8, 2013
No corner ties!? It's not a lot of fun wrestling the down comforter inside the duvet, yet, even less fun when there are no corner ties inside to keep it in place. Not sure if mine is defective or is this meant to be? November 2, 2013
love love love this bedding I can't wait to crawl in bed every night!! If your on the fence about whether or not to purchase this bedding. You will not be disappointed. January 13, 2014
Beautiful and cozy I love these sheets. They are made of good-quality fabric, warm and cozy. Perfect for winter, and a superb neutral to complement any bedroom decor. January 10, 2014
No Duvet only Duvet Cover The flannel quality, pattern, and color are nice but there is no duvet only the cover and shams. The wording is misleading and should be more clear to state that the set only includes a duvet cover and 2 shams. Very disappointed. Thinking about returning it given that I now need to purchase a duvet. It's not as good a deal when that is taken into consideration. November 23, 2013
Love these sheets! These sheets are adorable and sooo soft! The pattern and the cream color work well together. November 28, 2013
Leopard Duvet cover king one of the best purchases I have made. It's soft made very well and WARM. Great value November 24, 2013
Very Soft! Very, very soft and cozy. Not your average flannel, much nicer. November 24, 2013
sheets are very soft and warm I love these sheets. They are well made and when I washed them and put them on my bed for the first time it was so soft and really warm. November 15, 2013
Leopard Flannel Sheets This is my second set of the leopard sheets. Love them! November 6, 2013
Cozy feeling I loved this bedding from the moment I pulled it out the box. The color is perfect, very light. The material is super soft and cozy feeling. I love it!! October 30, 2013
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