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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Librarie Bookshelf 4.5 5 143 143
Pretty and Functional I was looking for a bookshelf that was not your average bookshelf, and that's what I got! It's both pretty and functional. Spacious without being too big. Love it! September 15, 2013
Great product I love this booksellers bookcase. It fits nicely below my bedroom window with room on top for house plants, plenty of room for books in the middle and a shelf on the bottom for decorative boxes,etc. September 11, 2013
an old fashioned book case i love this bookcase...it is beautiful and very well made...it holds lots of magazines and books September 14, 2013
Hard to assemble I have assembled many items over the years, and this was a frustrating task. I ended up not following the directions as written, because they simply didn't work. That said, when I finally did get the job done, it looks good, is sturdy, and for a small piece, it holds an amazing amount of books. August 31, 2013
useful size This fits perfectly near my desk and holds all the catalogs and paper products that I hoped it would. The color (black) is unobtrusive. September 5, 2013
Easy to asemble, very sturdy. We were looking for something to place a slab of granite on for our kitchen. We need the workspace. The bookshelf combines the area for the granite as well as the shelving for cookbooks, my soup tureen and some baskets. It has become a hard working center for our kitchen without having to buy and island. August 31, 2011
Exceeded my expectations! I loved the clean design of this piece, but was concerned that it might not be strong enough for the use I had in mind - that of holding all of my big and heavy cookbooks on its slanted shelf. I'm happy to report that it took the full load of books with no problem. It's really sturdy, and I'm really pleased with it. April 16, 2012
good basic unit This metal shelf is fine for a small spot. Pretty easy to assemble and holds quite a few books and magazines. June 2, 2012
sturdy, functional, clean lines & textural finish I love this bookshelf! It was easy to assemble, fits perfect in my space, holds books & accessories, and looks great! August 22, 2013
Good kitchen addition I needed a place for my cookbooks in our new kitchen after downsizing. The slanted book shelf is perfect for them. I added baskets to the bottom shelf for additional storage and plants on the top shelf. The black scuffs easily because the finish is not smooth. March 1, 2012
Better than described When I read that the bookshelf was metal, I was hesitant to purchase it. However, it looks great in my living room. I use it as an end table with a lamp on top and it stores all of my child's books and toys on the shelf. It couldn't be a better product for this! It keeps everything nice and organized and off the floor. Thanks Ballard for another great piece of furniture! July 25, 2013
Good and bad I have wanted this for a year. Pros: super easy to assemble/sturdy/sizing is just right. Con: I HATE the rough, pebbled surface. It's rough, dull, and it's a pain to clean. In catalog the surface looks smooth. My brain did not register what "powder coated finish" meant, so can't fault Ballard for that. That is the only reason I cannot recommend this item. July 18, 2013
This piece is very well made and sturdy. I am using this piece in our bathroom to hold extra rolled towels. On the bottom shelf, I placed two baskets, one for extra rolls of toilet paper and one to hold a hair dryer. It looks great and serves it's purpose. The reason I gave it 4 stars was due to the finish. It's very rough so the only way I can clean it is to use a vacuum. July 14, 2013
Beautiful Workhorse! I bought this a year or so ago in white. It is simple assembly and very sturdy. It holds a multitude of books and the upper and lower shelves hold various decorative and practical items. I love that it is metal! It allows for more delicate supports without adding visual and actual weight. Another gem! March 28, 2011
Looks fantastic! I bought two bookshelves for my garage to dress it up a little. It is used for boots/shoes plus other items. Then I bought a third for my laundry room. Would put them in any room in the house but was specifically looking to spruce up the least attractive places! Easy to assemble. Purchased three so far! March 16, 2011
Durable, easy to assemble and great quality functional, durable and I get tons of compliments. This item was easy to assemble with clear instructions. Love the metal finish as I like to mix wood and other types of material so this was perfect. Packaged very nice so all pieces were protected and packed - great piece for everyday living. March 9, 2011
nice but difficult to put together I liked the way this looked after I finally got it assembled, but assembly was very difficult, requiring two people, at least one of them strong. I was also frustrated because the price was reduced about a month after I bought it. But it is durable and requires no care. March 18, 2011
Exactly what i was looking for! I was looking for a piece to hold some pictures and books in my daughter's room. I didn't want it to be too heavy or clunky looking and this is perfect! It was a bit difficult to assemble......definitely needed two people.....but the result is great! March 29, 2011
Perfect! We use this in our eat in kithcen area for cookbooks on the center angled shelf, charging station on the top, and the bottom shelf is perfect for an oversized serving platter that doesn't fit anywhere else. Sturdy and easy to keep clean! Love it! March 23, 2011
Good product overall This is a good product overall but when I ordered it I thought it would be made of wood. The metal is okay but I would never put it where it would be obvious, too casual. But for what I need, a bookcase in an unseen corner, it works very well. March 16, 2011
Librarie Bookshelf This shelf is very charming and I like how it displays my favorite books. It receives many compliments and looks very nice in my foyer. I do wish it was made out of wood, rather than metal, but it is still a nice piece. March 25, 2011
Nice bookshelf I use this in my kitchen to store my recipe books where I can see them. It is perfect for this use and attractive. June 23, 2011
libararie bookshelves I'm using both bookshelves side by side as a sofa table. It looks and works great. It was very easy to assemble. The only drawback is that since it is made of metal, it is difficult to dust (and you can't wipe it down.) March 16, 2011
Bookshelf Very cheap looking in black, looks better online. Would not buy again. June 29, 2011
Great storage This fit perfect for my daughters toys and books. I was only disappointed with the finish as it scratches very easily. March 16, 2011
Versatile We're currently using the shelf as a shoe/boot rack in our entry. It's practical and attractive! March 29, 2011
Looks great anywhere! Easy assembly;Sturdy;Great & unique look! Love it! April 10, 2011
LOVE IT!!! This is perfect size, sturdy, nice clean lines and durable matte finish that even in black does not show the dust. I use it under a window in my kitchen; plants etc on top, wine and bread in v-shelf (lay a square basket in there and it will hold anything), dishware on bottom. It's lovely! Easy to assemble too. May 19, 2012
It has no great features Should be ok in a garage for holding oil cans and rags June 27, 2013
Great product This has worked out well by our front door for shoes, purse, etc. I like the rough finish, however, it does present a challenge when dusting. June 20, 2013
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