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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Librarie Bookshelf 4.5 5 143 143
Beautiful....but scratches easily Bought the bookshelf in black and am very pleased with how sturdy the bookshelf is. The metal is a nice, updated look for a typical wooden, bookseller's bookshelf and holds a ton of weight. The piece was a snap to assemble (comes with it's own allen wrench) and took about 30 minutes of my time from start to finish. As other folks have indicated in their reviews... the metal scratches very easily. To allay this problem, I simply used a matte, polyurethane spray to topcoat the the entire piece and voila..... no more scratches. (also... prior to poly-ing the bookshelf, I rubbed a little bit of gold, bronze, and antiqued silver to the edges and over various parts of the piece to give it a little bit of depth. The black is beautiful, but it needed a little more 'oomf') August 16, 2011
Good design but questionable execution Ideally I would have preferred this bookshelf in wood or with wood shelves but I found for an inexpensively priced item it had good design details and fits well into my living room. Assembly was straight forward with no problems. HOWEVER, while the textured paint softens the look and removes a cheap metal apperance that a gloss finish would do, the finish results in something akin to sandpaper. It is near impossible to wipe with a cloth without leaving reside or even if you swipe your hand across the surface. The abrasive surface is not friendly to book covers or fragile materials. Contrary to some other commenters, its "powder coated" paint does not mean that it has to be as rough as it is. I eventually solved the problem by very, very lightly sanding the shelf surfaces (not the frame or shelf undersides) with very fine sandpaper (really requires only a very small amount of sanding and could be easy to sand too much as you only want to knock down the sharpness) and then spraying the whole bookcase with a flat black enamel. It now retains a textured surface but not so extreme as to be problem. Ballard should revise their build/construction specs to provide a less abrasive but textured finish. October 24, 2013
This table filled an entry way need for a small front room. I had been looking for some time for an inexpensive but nice piece of furniture to place in a small entry way to house all those things you walk in the front door with. This table created the perfect "landing zone" for our family. We put keys in a tray and purses on top, backpacks and library items to return in the "book" shelf and baskets on the bottom shelf hold misc. items, catalogs, and mail to sort through. I would love to have one in the kitchen area to hold cook books and shopping flyers/coupons and more. This is a great organizational tool for our home. It was easily put together too. April 15, 2012
This product does exactly what I hoped it would do. I noticed this bookcase in the catalogue long before I purchased it. I thought long and hard about it and decided that it might work as a bedside table/bookcase in a narrow space. And it does. The assembly was tricky as each shelf had to be tightened carefully to keep the case in square, but I did it. I wish the top shelf deminsions had been listed and then I would have purchased it long before I did. A lamp fits nicely on it and I love being able to keep lots of books in it with the spines visible. The bottom shelf is perfect for magazines and the whole piece tucks behind a chair next to my bed. This is a great bookcase and I am very pleased with it. March 16, 2011
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