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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 46 reviewers.
Rated 5 out of 5 by The chairs are great! Took a chance buying chairs without being able to sit in them, but they are very comfortable, and fit well in our room. The fact we could send in fabric of our own and have them make was exceptional in this market. Very nice , quality look to the chairs as well. Thank you Ballard! July 22, 2011
Rated 5 out of 5 by Love these chairs! I bought 2 of these for my cottage inspired living room and they are Gorgeous! They fit in perfectly with my decor and are the perfect proportions...smaller scale for my small spaces...perfect! July 18, 2011
Rated 2 out of 5 by Lumpy appearance I recommend this chair if you aren't going to look too closely at it. The throw pillow is not good quality. It is filled with the lowest quality stuffing, it is too big for the chair, there is no zipper so you can wash it. I discarded it immediately. Also, if you look closely, the material used right under the exterior fabric is quilted, so the finished product looks lumpy instead of smooth. You have to look closely to see it. It may not bother you, but it is definitely there. Customer service offered to have an upholsterer fix for me, I elected not to have the chair torn apart for fear it would look worse afterwords. If you aren't picky, you will like the chair. July 10, 2011
Rated 5 out of 5 by Great chair I ordered a pair of these chairs in Haley Blue. From the order date to delivery was only 30 days. Can't beat that. I love the chairs. I wanted them to go in front of the fireplace but not block the view of the fireplace. They are a perfect size for me (in a large room with a cathedral ceiling), and they seem to be well made and upholstered. Comfortable too. Two custom chairs for less than $1400 including fast delivery seems like a great deal to me. June 28, 2011
Rated 2 out of 5 by Cheap Construction I just received my chair last week. It is upholstered in the Salisbury fabric. It looks beautiful in my bedroom, but..... While the fabric and the style of the chair are beautiful the construction of the chair is very cheap. It's extremely light weight. I would not recommend this chair for an area of a house that's going to get moderate to heavy use. For the price there are better constructed products in the market. It also took a while to ship (about 8 weeks). I've ordered other products from Ballard Designs but I won't be ordering any upholstered furniture again. June 20, 2011
Rated 5 out of 5 by This turned out even more beautiful than I had pictured This chair was completed by sending my own fabric and it turned out perfect. The entire process is so easy and fast, I definitely would recommend your services again, and in fact I have! May 19, 2011
Rated 5 out of 5 by This is a beautiful chair This chair is stylish, beautifully made, and looks great in my house. It is comfortable to sit in and I LOVE the spa blue linen. I am very satisfied with my purchase. May 6, 2011
Rated 5 out of 5 by A fabulous chair! My Leyland Armless Chair is simply beautiful; I am very pleased with it! It is exactly as described - light, fits into smaller spots, and can be used anywhere from a formal living room to a sitting area in the bedroom. I chose the "Document Brown" fabric. It is very high quality and looks wonderful with the cognac legs. The brass hardware on the legs is also a charming feature. And it's comfortable to sit in! April 8, 2011
Rated 5 out of 5 by Perfectly elegant and comfortable fit for small spaces Very well made and packed for shipping. So comfortable and yet small scale. It fits spaces where regular club chair would not fit. Bought two for areas of high traffic in family room April 3, 2011
Rated 5 out of 5 by The chairs are well constructed with many fine details the chairs are a wondeerful addition in our family room. they replaced a large soft that made the room seem overly crowded. March 19, 2011
Rated 5 out of 5 by Great custom chairs! For the price, this was definitely the best choose-your-own-fabric option for my living room. I selected one of Ballard's green geometric fabrics and my chairs turned out beautifully! March 16, 2011
Rated 3 out of 5 by Decent quality for the price. It looks better in photos. The piping is not done completely perfect IMO. Also the fabric is fraying by the back leg. I see they now sell slipcovers for them, so I may have to get some if they continue to fall apart as they age. Seats are comfortable and decent quality for the price. My Arhaus pieces are constructed much better, but I also paid a lot more for them. I also hate the fact that I have to pay shipping, a shipping surcharge and sales tax. I would like to have the option to pick them up since I'm so close to West Chester. March 16, 2011
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UC053-Leyland Armless Chair

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