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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 5 out of 5 by 4 reviewers.
Rated 5 out of 5 by Gorgeous colors and texture I just love this rug. We have some hard to match chairs and the rug swatch was super helpful. The colors are just gorgeous and rich and the whole room is transformed by the beautiful pattern. The depth and texture of the rug is exceptional. May 13, 2016
Rated 5 out of 5 by Beautiful and Well Made Rug! This rug is absolutely beautiful and gave our new kitchen a great pop of color. It's very well made and still looks brand new after 3 months of constant wear! The blue and gray colors matched our paint and tile perfectly. I'm very happy with this purchase! May 6, 2016
Rated 5 out of 5 by Beautiful Rug This rug is gorgeous! It has such a beautiful and warm color scheme. It elevates the look and feel of my living room. The only con would be it is not a soft rug but for my purposes that factor was not as important. April 15, 2016
Rated 5 out of 5 by Gorgeous rug Even prettier in person than in the photos. The colors are vibrant, but also surprisingly neutral. I was replacing a rug that is grey and white, and I was worried this would be too much color. It is very thick and seems to be good quality. One of the best parts - I unrolled it and it was immediately ready to use. I did not experience the heavy chemical smell like most new rugs. Nor has there been an excessive amount of shedding, like with a lot of new rugs. Very pleased with this purchase. March 20, 2016
  • 2016-10-27 T08:30:25.208-05:00
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Product:RT366-Lewis Hand Hooked Rug

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