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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 5 out of 5 by 9 reviewers.
Rated 5 out of 5 by Beautiful rug. Color is a rich rust red which matches my color scheme perfectly. Purchased the runner. Now waiting for a larger one for my dining room! January 11, 2017
Rated 5 out of 5 by Perfect I have been looking for several years to find the right rug for our sitting area of our kitchen. I bought the approximate size 9 1/2' by 13 1/2'. It made the area so cozy and I was able to complement my furnishings, including upholstery and complementing another area rug under our kitchen table. The colors are perfect. It seems very durable and the multi-color pattern seems to hide any dirt or wear. It is placed inside a French door which opens out to our brick steps and onto our patio which our Golden Retriever exits and enters repeatedly through the day. I ordered it on Dec. 12 and it said it would not ship until Jan. 27 which was fine with me. I was pleasantly surprised when it arrived 3-4 days later after ordering. My husband immediately placed it down. What an addition! It made our kitchen/sitting so homey and cozy for the winter months and for the Christmas season. It should also look great for all seasons of the year. We have had this rug down for 3 1/2 weeks and looks and performs great! What a versatile rug. I can see it placed in so many different areas of a home. January 3, 2017
Rated 5 out of 5 by Beautiful Got two 5x7 of these rugs to put on either side of the guest bed. They are so pretty! Just enough pop of color to go with the neutral/grey colors in the room. I love them. Colors are true to the pictures and beautiful all together in this rug. November 29, 2016
Rated 5 out of 5 by Gorgeous colors!! Have had this rug in my living room for nearly 8 months. The colors are vibrant and beautiful. The feel is comfortable on your feet. With all the gorgeous colors, it will blend with nearly anything. Well made. Vacuums nicely. Love this rug. November 19, 2016
  • 2017-01-19 T08:12:18.721-06:00
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Product:RT366-Lewis Hand Hooked Rug
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