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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Leopard Fleece Blanket 5 5 12 12
Blanket has soft leopard features! EXCELLENT DESIGN & COLOR. SOFT,FULL,JUST THE RIGHT WEIGHT. BOUGHT AS GIFT FOR MOM/STATED NOT HEAVY FEELING ON HER LEGS OR FEET. LOVED! October 9, 2013
even better than expected! I bought this for my bed hoping it would be just enough weight/warmth for winter in TX. I have to say it hit the mark and it is super soft. The pictures on-line are very close to how it looks in person, and it's gorgeous. I bought a king size and the only thing I would change would be to make the sides longer. November 5, 2012
This product is better than it looks in the catalog. I bought this blanket when I redecorated my bedroom and it's really lovely. I paired it with the matching sheets and am quite pleased with the purchase. March 27, 2013
Cozy and pretty I love this blanket on my bed. It not only looks good but it's cozy on the cold night when my comforter isn't enough. I just love the soft looking animal print. I am very happy with this purchase. January 5, 2013
If you love fleece, you'll love this ! This is the softest fleece blanket I have ever owned. I purchased a Queen size and it fits my King size bed perfectly. I got the snow leppard print that goes well with the new popular modern color, grey. I have it spread out on my bed and feels so welcoming when I walk into my bedroom I just want to roll in it! Love it ! I will have it forever ! December 5, 2012
Purrfect Blanket It's just what I wanted, lightweight and soft. Perfect for Florida! December 6, 2012
Well made and super warm We love the new blanket , it is well made and sturdy but not heavy. Great warmth , soft and looks beautiful! November 28, 2013
Luxurious blanket! This blanket has exceeded all expectations! The gray snow leopard pattern is beautiful and this blanket is extremely soft. It makes my whole bedroom feel cozy. I like it so much that I am currently using it as my bedspread. I have not come accross a blanket with such a nice pattern, softness, and quality at such a great price, until now. Worth every penny! March 1, 2013
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Product:FB329-Leopard Fleece Blanket