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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Leopard Flannel Robe 4.5 5 10 10
So soft. Love it. i love this robe. it is sooo soft and well made. Roomy but not huge. Does not pill, it washes well, but does wrinkle. But what flannel doesn't? So I ironed it and it looks great. The fabric is not bulky at all, maybe even on the thin side, but it is still quite warm. I love mostly how it looks, so important to me. It matches the blankets with the leopard print perfectly. I so love those too. Both products are so soft and warm. Thanks Ballard, yet again!!! October 17, 2013
FINALLY: FLANNEL! Do you know how hard it is these days to find a bathrobe in flannel, not fleece? My husband combed stores for one for me for Christmas but no luck. One day I saw this robe in the B catalog and was a little skeptical - what is a design catalog doing selling a robe??? I decided to rely on the reviews of others and give it a try. It just arrived, and it is everything the other reviews say. Haven't washed it yet but will report back. It is amazing how hard it is to find full fitting, quality material bathrobes the last several years. Mine is L/XL and since I like my robes HUGE, I thought it would be too small but it is ample enough. Thank you Ballard Designs! January 29, 2013
The purrrrrfect winter robe Love, love, love my flannel leopard robe! Sizing was just right, length is great and the softness is so cozy. Great buy! January 3, 2013
Love It!!!! The robe arrved and was beyond all my expectations. The flannel is unbelievably soft. It just keeps getting better everytime I wash it! I actually considered ordering another one as a gift because I love mine so much! Great job Ballard - Love It!!! December 24, 2012
This robe is so comfy! I love the color, quality and the comfort - It was the beige leopard version. It is a great style! I bought the large. But, I probably could have purchased the med. I'm avg weight - 5ft 8in. Eitherway, a great buy - I love it! December 18, 2012
Cozy, soft robe I love this robe! I was looking for a robe that was a little different from those available at most stores, and this fit the bill perfectly. It washes well and has just gotten softer. I usually wear a large, so I bought the L/XL, and it is not too big. It is warm, but not too warm. Because it is cotton, I can definitely see myself wearing this year round. Thank you Ballard Designs! December 15, 2012
Product:FM304-Leopard Flannel Robe