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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Leopard Belgique Indoor/Outdoor Rug 3.3 5 39 39
Durable and looks great. I love this rug because it looks great and it's practical as well as versatile. I use it indoors. I have three cats and it's easy to clean up, pretty durable, and I can move it around easily. The only problem I have with this rug is with the runner. (I bought a runner and smaller rug to match.) The binding has pulled away from the rug at one end (just in one spot). It doesn't get a lot of foot traffic, so I think I may have just gotten one that wasn't as good as it should be. I've had it for a while, and just noticed it a week or so ago. Otherwise, I really like it. March 20, 2011
indoor/outdoor rug I purchased this rug for my back door. I needed something easy to clean and one that looked good. It blends with my other decor without looking too fussy. I would recomend this rug in any size. March 16, 2011
Nice, but not as nice as the photo. I was disappointed in the background color of this rug. The photo on line and in the catalog shows a much lighter color - almost ivory. The true color is darker and yellowish. Other than that, the rug is as advertised. March 16, 2011
I love the appearance but the binging is fraying! This is in a high traffic area and the binding is fraying. It sure looks good, though. March 16, 2011
This produce fits the bill! This is the second Leopard Belgique Indoor/Outdoor carpet I have purchased. My dinning room opens to my garden and with the dogs coming and going... well muddy paws don't show and the carpet is easy to clean. I bought the second one for my entrance hall and it has weathered the snow and ice melt that inevitably gets tracked in. March 16, 2011
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Product:RW175-Leopard Belgique Indoor/Outdoor Rug
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