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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

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  • Next day service, add $19.95
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Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

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Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

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Leopard Belgique Indoor/Outdoor Rug 3.2 5 38 38
Poor quality I am sorry to say that the quality of the Leopard Belgique Indoor/Outdoor rug was not good. I purchased two runners, and on both rugs, the short edges were cut on a slant, not straight. There are black lines running through the tan in both rugs, as well. Finally, the edging on one of the rugs is already starting to fray, and I only got them a couple of weeks ago. I am very disappointed the quality of these runners, and would not recommend them to anyone. April 6, 2014
Leopard Belgique Indoor/Outdoor Rug I have owned this rug for two months, and I adore it. I purchased the brown for my living room since I needed a rug that has a golden tone in it. Furthermore, I wanted a rug that withstands traffic, and will readily clean up from spills. Since this rug is a subtle leopard, it looks spectacular. This rug helped my room to go from a nice room to a room with panache. It is not a thick rug, but the other indoor/outdoor rugs I purchased from Ballard are thin as well. When I brought the rug home, I rolled it in the opposite direction for several days, so I didn't have a problem with the edges curling. My sister, an interior designer, helped me choose the rug, and she loved the look as well. April 29, 2012
I returned this item I did not like the quality of this rug. I returned this item because I was not satisfied. April 7, 2011
Not impressed....rug wants to curl on ends. Did not care for this rug, wanted to curl on ends and priced to high for quality. April 14, 2011
Don't waste your money. This is a stiff rug, unpossible to get to lie flat. Not as attractive as the photo either. This rug was advertised as "soft." I previously had purchased an indoor-outdoor rug from Ballard and it was nice but decided to change it as I liked the pattern shown on this one. Unfortunately, it is not soft; it is more like corrugated cardboard. Tried to straighten it out for a week but little improvement. Put it down anyway and it looked terrible. Rolled it up and put it on the porch to go to the dump or Good Will. A total waste of money. August 24, 2011
who thought you could have a fashionable rug that wears well! This rug is wonderful! Very practical and great looking in my mudroom. Spots are easily washed off and it's a breeze to clean up dirt and such with a quick run of the vaccuum. April 14, 2011
Be aware, sizes are approximate Just received it and I'm disappointed. I like the quality well enough, and it looks good, but the size is not what I expected. I selected the 3x5 option because I wanted a 3x5 rug. When I received the rug, it was more like 3x4. That's when I noticed the fine print on the ordering page "sizes are approximate." And more fine print in my e-mail " PRODUCT NAME: LEOPARD BELGIQUE INDOOR/OUTDOOR RUG BLACK 3.3X4.11". So now the rug is 1 foot short for my purposes. I'm frustrated. Ballard should've been more clear. I don't want to waste $10 returning it so now I'm stuck. August 9, 2012
Not as advertised The rug is very light-weight and slides all around on my wood floor. Not soft as the catalogue said. June 21, 2012
I love this rug! I bought this rug for my breakfast room in black in the 7'10" square. I think it's wonderful. It lays flat on the ceramic tile and is wearing well. I have had it for 4 years. I did try it on top of carpet and that doesn't work...it buckles up. But for hardwood, tile, concrete, linoleum-perfect! I think it's really stylish! October 14, 2011
Only good for certain settings I think these rugs would be good for outdoor settings but not at all indoors. I bought two of the smallest ones for my sink and stove. The colors are great but they are too thin and curl up on the edges which works horribly in my L shaped kitchen. I am constantly tripping over the curled edges and I have tried numerous things to uncurl them! They also seem to wear roughly in these well used parts of my home. March 22, 2011
Overall OK Colors not true to catalog representation-if that is not an issue for your decor you should find the pattern pleasing. The edges of rug are crooked-corners aren't squared so if this is placed on a tile floor(as mine is) with grid pattern it is definitely noticed. Also, on the tile it is very slippery so make sure you get an under rug pad or you could easily fall June 29, 2013
Fades quickly I was pleased with the look of the product when I received it, but am disappointed with how much it has faded in only one month on a covered porch. June 23, 2013
disappointing! sad to say they have been rolled up and put away in the garage. very thin material,stark colors, odd pattern. i should have returned them! January 9, 2012
Product is great. Looks better than most all weather rugs. Nice enough to use inside. June 14, 2013
Very Poor Quality I ordered this rug a few years ago and the original was showing some wear so I reordered a replacement. The quality of the new rug was horrible. It looks plastic and the overall quality is that of something you would pick up in a local discount store. I've decided to have the original version of this rug rebound at the edges and the new rug will be going out to the patio for the dogs. June 8, 2011
Love the rug....but.... The color was more yellow than I thought it would be....the picture shows two different tones, and I thought I was getting the one on top....And, in spite of my re-rolling the rug, the ends continue to curl....Hopefully it will settle in with time.... May 31, 2013
Love! I bought three of these runners to use as my wedding aisle! Now, two years later they are on our outdoor deck surrounding the hot tub. June 4, 2013
I like the pattern I like the pattern, but I have it in my den on top of carpet and it rumples. It would probably do better outdoors(where it belongs), but I like the look in my den. June 2, 2013
This animal won't lay down This rug rolls at the ends and does not lay flat. I have tried laying it upside down and when right side up have tried to weigh down the edges with books. I did like the pattern but BD is charging too much for the quality of this item. December 12, 2013
Would go great with anything A beautiful rug. Adds a special touch to the room. The easy care is a big plus. May 24, 2013
curls at the ends. Not a product I would recommend for purchase! We use it as an indoor rug because I loved the design. It slides everywhere!! The ends curl up, I am constantly rolling it down or flipping the rug over to try and flatten it. Perhaps it would fair better outside. We purchase many things from Ballard and this is the only product I was extremely disappointed in! December 3, 2011
Durable and looks great. I love this rug because it looks great and it's practical as well as versatile. I use it indoors. I have three cats and it's easy to clean up, pretty durable, and I can move it around easily. The only problem I have with this rug is with the runner. (I bought a runner and smaller rug to match.) The binding has pulled away from the rug at one end (just in one spot). It doesn't get a lot of foot traffic, so I think I may have just gotten one that wasn't as good as it should be. I've had it for a while, and just noticed it a week or so ago. Otherwise, I really like it. March 20, 2011
Don't mistake this rug for a high quality indoor rug If anyone thinks that an 'outdoor/indoor' carpet for this price point can pass as a quality indoor rug will certainly be disappointed. I put this rug down on my screened in porch in front of the seating area the beginning of the summer and it looks just great. i just ordered another one for under the table and chairs and on the step. I was very pleased with the product. July 28, 2011
This produce fits the bill! This is the second Leopard Belgique Indoor/Outdoor carpet I have purchased. My dinning room opens to my garden and with the dogs coming and going... well muddy paws don't show and the carpet is easy to clean. I bought the second one for my entrance hall and it has weathered the snow and ice melt that inevitably gets tracked in. March 16, 2011
Nice, but not as nice as the photo. I was disappointed in the background color of this rug. The photo on line and in the catalog shows a much lighter color - almost ivory. The true color is darker and yellowish. Other than that, the rug is as advertised. March 16, 2011
Very pleased with the rug and the delivery time I like the style and quality of this rug. I purchased two for my porch and they are functional and stylish. June 20, 2011
indoor/outdoor rug I purchased this rug for my back door. I needed something easy to clean and one that looked good. It blends with my other decor without looking too fussy. I would recomend this rug in any size. March 16, 2011
I love the appearance but the binging is fraying! This is in a high traffic area and the binding is fraying. It sure looks good, though. March 16, 2011
Poor packing Tis rugs has been stored having been folded rather than rolled. It ha so many creases from folds that won't come out. I've steamed it, watered it down and left to dry,put heavy books...nothing takes out fold wrinkles.... Terrible.....would return if wasn't such a hassle. November 9, 2013
Looks great on my IPE deck - outside. I have purchased several of these rugs through the years and love how they look on my deck. It is an outdoor rug, so I don't understand the complaints here. I do think it is priced too high, but love the look and hope Ballard continues to keep this rug available, just lower the price a bit.... October 20, 2013
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