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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Leopard Belgique Indoor/Outdoor Rug 3.3 5 39 39
Disappointed - Here's why... I thought I knew what I was getting into! I love BD. I previously purchased the Antique Letter rug, despite mixed reviews, and used it in my dining room because of the wear I anticipated and my dog's tendency to lay there daily. I've only gotten positive feedback from guests. So this caught my eye - I loved the abstract pattern. I felt my satisfaction with the texture and appearance of the Antique Letter rug would prepare me for what the few negative reviews mentioned on the Belgique rug. It arrived and I was planning on using it in my craft area of my lower level. The pattern was fine but the textile material was distinctly plastic-like and somewhat shiny. I unrolled it and left it there about 2 weeks. I kept thinking it was fine, for it's location and purpose - then I got to feeling the price was just too much for what it was. When I came online to write a review, I clicked the swatch and GENUINELY feel it poorly represents the product. I re-read the product description, considered what people had said and feel that it is not an exaggeration to describe it in these terms. It is reminiscent of faux-turf carpeting. I KNOW it is indoor/outdoor, but even then, I would not spend the money I did on the largest size. Maybe clearance, but not full price. I even had 15% off. The appearance of the actual product does not justify the price. I'm going to inquire about returning it because of my disappointment. I went into this purchase fully being aware of the intent of this rug and the potential for it to appear different than expected, but it's enough to cause me to attempt an inconvenient and cumbersome return of a huge rug. April 22, 2013
Not the same as the rugs offered a few years ago I bought what looks like the same rugs years ago and absolutely loved them. They were classy and handsome and worth every penny. I wanted to add to my collection so ordered another and this rug is horrid--cheap, plastic looking, and the leopard design looks like squashed bugs or a three-year-old's rendering of the graphic. These can't compare to the ones I originally purchased. August 4, 2012
Cheap! Cheap! Cheap Wow. I read the poor reviews yet decided to chance it regardless. I am promptly returning this rug. I am shocked that Ballard would dare to sell such cr_p! May 31, 2013
Not as expected This rug did not appear as pictured in the catalog. I was very disappointed at how cheap it looked and how "plastic" it appeared. Perhaps it would be ok simply as an outdoor rug, but definitely not for indoors! I have already returned the rug, and customer service has been very helpful. May 1, 2011
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Product:RW175-Leopard Belgique Indoor/Outdoor Rug