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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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LeMans Dining Chairs - Set of 2 4.5 5 53 53
Beautiful chairs I got the worn black to go with the Sidney dining table. They look awesome!! November 28, 2013
Petite but nice At first I was disappointed because these chairs were smaller than I expected (I know the measurements are listed but visually they just seem small). Also, I have an amish made chair in the same room and I was disappointed in the wood grain/stain. However, after living with them for a few weeks I've decided they look great with my antique cypress table and I am keeping them. For the price they cannot be beat. My one amish made chair cost as much as two of these so for my current budget they will do the trick! July 21, 2011
Beautiful chairs in a French Country kitchen! I purchased two sets of these chairs for my kitchen bay window nook. I love these! The soft lines make them perfect for the French Country look I was trying for, and they are very comfortable. I was a bit worried because some reviewers mentioned these were so "small", but I found these to be a perfect size for my bay window kitchen area. My table is 48" round solid birch top with a black pedestal base, and I wanted to make sure the chairs were not too slight to complement the more bulky table; but they are just right. The chairs are also very comfortable for both my size at 5'2" and my son and husband at 6' each. I probably searched for months to get the right chairs, and I am very happy with this purchase! I loved the packaging...very well packaged so they arrived in perfect condition. The finish of the chairs is ok-- my cabinets are maple, and my table is birch and black, so I was hoping for more of a finish that had some maple or cherry type undertones, but the finish is more hickory brown. It does go fine with the wood in my kitchen, so I am ok with that. Finally, I thought the price was great. I looked at our local shops as well as on line, and was please to get these chairs, already assembled, at such a good price. Didn't like to pay for the extra shipping charge for the larger size, but it was a fair trade off to get the style that looks so good in my kitchen! August 3, 2013
An issue with a striped material on corner bench Love the chairs and table but the corner cushion and seat I also purchased was made for a left corner and I have a right corner. It's a striped material and I'm surprised your system didn't prompt the sales associate to ask me if I had a right corner or a left corner. Or maybe they didn't ask and just ordered it incorrectly. Whatever the case, I just hope you and the manager of the store will quickly correct this problem. I re-designed my home office with you and now my kitchen with you and I hope to continue buying from your company. November 10, 2012
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Product:SD048-LeMans Dining Chairs - Set of 2