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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 127 reviewers.
Rated 5 out of 5 by Love my new Le Mans stools Put the cushions on for decoration and they look fabulous and feel good too! K great price for a quality product June 29, 2013
Rated 5 out of 5 by Attractive, durable stools We've had two of these stools for I think over 4 years now. We still love them! First had them as kitchen bar stools and now they've ended up with a farmhouse style table that we use for most meals. Our 6 and 3 year-olds are the ones who sit in them, and I'm impressed at how well these stools hold up. We've had these on hard wood floors, tile, and now a sort of river stone. The kids have knocked them over multiple times and I'm amazed the wood doesn't get dinged up (thankfully!). I took the cushions off (we have the same butter colored ones w/ the black stools) and they're still perfectly comfortable for sitting in. Great height and I like that they have a back. The style is also great b/c they're formal enough for nicer spaces but also casual so they can be used for everyday. I would definitely recommend these to anyone. May 11, 2013
Rated 5 out of 5 by Perfect! I have been looking for white kitchen counter stools for ages. The chairs are much more comfortable than the stools we had and they do not come up too high over the kitchen counter. The seat height was just right for our counter. They are not fussy and the classic French design doesn't distract from the rest of the kitchen or the view. We all love them and have put them to the test already. I especially LOVE that they came fully assembled! We just unpacked them and put them to work. We are thrilled with them. May 1, 2013
Rated 4 out of 5 by This product looks great and is fairly comfortable to sit on for adults. My only negative criticism is that this countertop stool is not as sturdy as I would have hoped. It tends to tip when my young grandchildren try to climb up, or even as they climb down. April 18, 2013
Rated 5 out of 5 by Lightweight. Nice looking. Inexpensive. I would recommend these stools. I am pleased with their quality and appearance. I ordered 1 first to assess if they would be suitable for my new counter height bar. I then ordered 4 more. We are looking forward to years of use. April 7, 2013
Rated 5 out of 5 by Exactly what I wanted I was very pleased with the purchase of my kitchen counter stools. I wanted something that had a country french flare and this fit the bill. The chairs are of good quality and comfortable. Also there was no hassle in ordering on line. The chairs were delivered on time . April 4, 2013
Rated 5 out of 5 by These French Country counter stools are perfect! My counter stools arrived quickly and wrapped very well, without a nick on them. They are on the small side so I'm glad that I had not purchased cushions for them. Three of them fit well along my kitchen island. The price was also very reasonable. March 17, 2013
Rated 5 out of 5 by Our second set of Lemans stools We have 4 Lemans stools in our Florida house and we like them so much we bought a couple more for New Hampshire. They are just perfect for a French inspired house in south Florida, but also look outstanding with New England antiques. What else can I say but bravo Ballard Designs! March 17, 2013
Rated 5 out of 5 by Pleased with this purchase The carefully packaged stools arrived promptly. They are true to the online photos and description. The quality/sturdiness appears to be very good, but the stools have been in use for only a month. March 2, 2013
Rated 5 out of 5 by comfortable, light weight stools I really love my LeMans counter stools. They are comfortable and light weight. And, I love how they look! So glad I purchased them. January 28, 2013
Rated 5 out of 5 by Great Stools I love everything about these stools. Also bought checked cushions, and while I like them, several buttons came off within a couple of weeks. January 21, 2013
Rated 5 out of 5 by Lemans stools I love the counter height stools - they arrived in good order and I am very happy with them. I also ordered the cushions and I am very happy with them as well. January 19, 2013
Rated 4 out of 5 by Beautiful, inexpensive but too lightweight. The LeMans counter stool is a beautiful addition to our kitchen. They look very nice and are a terrific price. They are very lightweight, I think a little too lightweight for my taste. Overall, I would have to say for the look and the price, you can't beat them! January 19, 2013
Rated 5 out of 5 by Excellent purchase The counter stools look exactly as they do in the catalogue. They came in pristine condition, well packaged and arrived quickly. They are comfortable and sturdy. I have a family of five and they are standing up to a lot of use. I did not buy cushions, but I bet I do within a year. January 15, 2013
Rated 5 out of 5 by Love the size & finish These are perfect for our kitchen counter...could not be more pleased. They were here in 2 days, and were packed perfectly. Unwrapped, and set at counter, completely assembled. Love these!! December 28, 2012
Rated 5 out of 5 by A very pleasing design I was very pleased with the three stools that I purchased last month. It took quite some time for me to find a smaller scale counter stool to fit my needs and this one worked perfectly for my kitchen/great room. The rubbed black has a finished, yet soft feeling to it and is a nice contrast with the rush seats. I feel these stools are a very good value for the price and would recommend them for anyone looking for a smaller scale design at a reasonable price. December 6, 2012
Rated 5 out of 5 by 4 Lemans barstools in rubbed white. One word: FANTASTIC! I waited an entire year to see if I really wanted these and finally bit the bullet and ordered them. Got them within 2 weeks, and they are FABULOUS! They are sturdy enough for me and my college son and guests. They are not heavy stools (as everyone notes) and they go with my decor, which is coastal--all white, beige, turquoise. The seats match my light oak wood flooring, and they sit next to a white tile kitchen counter. They came well boxed, and survived a transcontinental mailing without damage. I surfed every chair site on the web for a year, and this was the best value for this style. No regrets! November 29, 2012
Rated 5 out of 5 by LeMans Counter Stool Very sturdy, well made, comfortable, and tuck neatly under the counter. Very happy with this purchase! November 25, 2012
Rated 5 out of 5 by Beautiful island stools I saw these stools about a year ago in the catalogue, but continued to shop various stores in my area and online. When I received the catalogue showing them on sale, I decided to order. One of the reasons I waited so long was I wasn't sure what color to buy. Although it shows the brown color wood you can never tell what the true color is without seeing it in person. So I took the chance and ordered. They match my island wood and other furniture in the room perfectly! I can't believe it and so sorry I waited a year to finally order. The quality of the stool and rushed seat is excellent. If you are procrastinating like I did, don't wait. It will be a welcome addition to your kitchen. Love them!!! November 2, 2012
Rated 2 out of 5 by Disappointing These chairs were not as substantial as they appeared in the photo. Their frames were "skinny". I would like to return them. I have the boxes but can't find shipping paper. Next time I will remember, "You get what you pay for" and likely purchase a higher end chair. These were the least expensive. October 30, 2012
Rated 5 out of 5 by Very comfy chairs! We redid our kitchen and these stools were just what we were looking for! They are the perfect height and size, love them! October 17, 2012
Rated 4 out of 5 by Love these stools! The stools look great at my counter. They are also very comfortable. I just wish the cushions came in more options for the fabrics. September 28, 2012
Rated 3 out of 5 by Flaws in the seats There were enough flaws in the seats to bother me, but not enough to motivate me to re-pack them and ship them back. I was disappointed since the 3 chairs I ordered were $500 with shipping. Lesson learned as I will be more careful next time in choosing what to order online. September 22, 2012
Rated 4 out of 5 by Perfect for a French Country Kitchen These counter stools were exactly what I was searching for. They arrived quickly and the size and style is perfect for our kitchen. My only concern is that they are very lightweight and might tip over easily. It might be because they are beechwood. I ordered the brown color and it looks very nice with our dark wood floors. September 12, 2012
Rated 5 out of 5 by Love the looks of the stools. The stools look much more expensive than some stools that cost a lot more than I paid. I have been looking for stools for over a year and could not find what I wanted. When I saw these they were exactly what I have been looking for. Thank you Ballard Designs. August 31, 2012
Rated 5 out of 5 by Nice stools These are great looking stools. They are a bit light weight, my baby and toddler can push them around a bit easier than I would like, but they do look great. Wont be an issue in a few years. August 9, 2012
Rated 5 out of 5 by Great chair! So happy with my purchase. I looked for so long to find a light weight counter stool and I am so happy. They are so easy to move around and don't take up alot of space. and so so cute! July 18, 2012
Rated 4 out of 5 by Great counter stools. I have these in the Aged Moss color at my kitchen island. The green color is subtle, which is what I was looking for, as I wanted it to coordinate with my sage green walls but not overpower the wood on the island. The stools are lightweight but sturdy, and look great in my kitchen! July 18, 2012
Rated 5 out of 5 by Love the size These came as described, love the quality and smaller size. Thought I might have to put cushions on them to make comfortable but didn't after all. July 4, 2012
Rated 4 out of 5 by Classic I am very happy with the quality and design of these chairs. They are true to the image and fit perfectly with my kitchen island. June 23, 2012
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