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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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LeMans Counter Stool 4.6 5 103 103
I love this chair! This chair was just as promised in the catalogue. The color and style are perfect for my décor and the quality is excellent. September 20, 2013
Stools are very attractive, sturdy and slide easily so children can handle. I waited four years to purchase four good-looking, sturdy, counter stools which were also affordable and nailed it with the LeMans stool. They blend well with my other French country kitchen chairs and look excellent with the granite counter island. The backs are comfortable and hold the weight of the men in the family. The grandchildren can easily move the stools away from the island to climb onto the seat and we can push them in without hurting our backs! Great purchase at a great price point! July 16, 2011
these stools are very nice looking Nice because they come assembled. very prettry. strong, but the seats were a little small. March 16, 2011
Quality Items.......... The two counter stools arrived earlier than what I was told. Nice surprise. One stool came very well packed. The other stool came two days later. (made we wonder) Second stool was also well packed. I looked at nearby stores , trying to match dinning chairs but only Ballard had what I wanted. June 24, 2011
Perfect counter stool I looked forever to find stools with backs for my kitchen counter, and I am glad that I finally found these. They were backordered, but arrived 2 months earlier than the expected date. Perfect look, height, size, etc. Happy with this purchase. June 11, 2011
Great chairs Chairs arrived nicely packed, and are just the right size for my kitchen counter. They dont overpower the kitchen and take away from the other parts of the kitchen, which is why I wanted them. They are comfortable for people to sit in for extended periods at the counter. March 16, 2011
Very pretty but I am a little disappointed. The seats on these chairs are picky so seat cushions are a must. I was also expecting the chairs to be a bit beefier/heavier. They are a little flimsy. June 13, 2011
Beautiful and functional The stools have a beautiful design, are comfortable and are holding up well. They are a bit top heavy and can tip easily but overall they are a nice stool for the money. March 16, 2011
Perfect size These fit perfectly in the small space at my island counter and have the perfect classic look for my kitchen October 12, 2013
LOVE I just absolutely love these stools. I am re-doing my kitchen and they just look fabulous. The packaging and delivery were perfect!! I am beyond pleased! September 6, 2013
I would buy this product again, but....... Be aware that this bar/counter stool is lighter and more fragile than it looks in the picture. I appreciate the smaller size and may get another one, since I have room for it. Buyer beware - you get what you pay for. November 10, 2011
Excellent purchase The counter stools look exactly as they do in the catalogue. They came in pristine condition, well packaged and arrived quickly. They are comfortable and sturdy. I have a family of five and they are standing up to a lot of use. I did not buy cushions, but I bet I do within a year. January 15, 2013
Beautiful I bought this counter height chair for my 3 yo old granddaughter so she could sit a the table without using an ugly booster seat. She loves this chair and it looks great at my dining room table. I have also purchased stools from Ballard that I love in my kitchen. July 20, 2013
Cute chairs for kitchen island I was impressed with the quality of these chairs. I would highly recommend them especially if you want chairs that have low backs for your island. The chairs are perfect - it's me who isn't. I find the chairs uncomfortable for anyone over weight but then again, I think most island chairs are not meant for us bigger people!!! I find myself sitting sideways on them and my feet don't touch the floor because I'm only 5'3" (180 pounds) so I have to kind of dangle my feet or put them on the rung. Again, please realize that these chairs are great and weight issues are always a problem with smaller chairs because the seats are smaller - it will be a problem for almost all chairs you buy unless you pay a fortune for the huge chairs that are hard to move. I can live with this and love my chairs. February 10, 2012
Great counter stools. I have these in the Aged Moss color at my kitchen island. The green color is subtle, which is what I was looking for, as I wanted it to coordinate with my sage green walls but not overpower the wood on the island. The stools are lightweight but sturdy, and look great in my kitchen! July 18, 2012
Quality and charm I am very pleased with the quality and construction of the Le Mans counter stool. It looks charming and fits right in with my French country theme. It is not oversized, which is a good thing for my kitchen. Can't wait to get the matching dining chairs. Thank you! June 4, 2011
Looks great at the island in our kitchen I ordered 2 of the LeMans counter stools and I think they look great. The one draw back I have is they are so light weight that I worry when our grandkids are sitting on them they may overturn. They really are nice and look fabulous. November 24, 2013
Charming I like the counter stools because they aren't huge and they're light enough for me to move around. They seem to be of a good quality and look especially great with Ballards small check brown seat cushion. March 16, 2011
Cute stools Love the shape and design of these stools. They are a little smaller than I was thinking but they worked great at my small island. March 17, 2011
Perfect Little Counter Stools These counter stools fit at our kitchen island just perfectly. The Rubbed Cream goes great with our French Country/Shabby Chic decor. Love that they're not too big, bulky nor heavy. Great quality for the price, and comfy, too. Definitely suggest that buyers add felt pads to the bottom of the legs because the plastic scratches wood floors. October 29, 2013
4 Lemans barstools in rubbed white. One word: FANTASTIC! I waited an entire year to see if I really wanted these and finally bit the bullet and ordered them. Got them within 2 weeks, and they are FABULOUS! They are sturdy enough for me and my college son and guests. They are not heavy stools (as everyone notes) and they go with my decor, which is coastal--all white, beige, turquoise. The seats match my light oak wood flooring, and they sit next to a white tile kitchen counter. They came well boxed, and survived a transcontinental mailing without damage. I surfed every chair site on the web for a year, and this was the best value for this style. No regrets! November 29, 2012
Beautiful island stools I saw these stools about a year ago in the catalogue, but continued to shop various stores in my area and online. When I received the catalogue showing them on sale, I decided to order. One of the reasons I waited so long was I wasn't sure what color to buy. Although it shows the brown color wood you can never tell what the true color is without seeing it in person. So I took the chance and ordered. They match my island wood and other furniture in the room perfectly! I can't believe it and so sorry I waited a year to finally order. The quality of the stool and rushed seat is excellent. If you are procrastinating like I did, don't wait. It will be a welcome addition to your kitchen. Love them!!! November 2, 2012
Great Stools I love everything about these stools. Also bought checked cushions, and while I like them, several buttons came off within a couple of weeks. January 21, 2013
Great fit! I ordered 6 of these for our kitchen, and we love them! They are durable enough for kids, pretty enough for adults, and very versatile. I ordered them in white, and they have performed well on my dark wood floors, without scratching the floor at all. September 18, 2013
Love these stools! The stools look great at my counter. They are also very comfortable. I just wish the cushions came in more options for the fabrics. September 28, 2012
This petite stool is very comfortable. We have owned these stools in rubbed white finish for 12 years and repurchased them to match our new kitchen. I love the petite size. I am a bit worried that the hard plastic knobs in the feet of the stool might scratch the wood floor, but so far so good. Do you recommend adding felt pads to the feet of the chairs on wood floors? The cushions are the perfect size, but seem to squish down and show wear almost right away. May 30, 2012
Love my new counter stools! My new counter stools arrived so quickly and they are even prettier than the photo! I've been trying to replace my old counter stools for years, and am so glad I waited until I found these! The cushions are super comfy and I love the color! Great shopping experience! May 23, 2012
Love the style. Very disappointing finish I received this counter stool in the rubbed creme and was very disappointed in the finish. It was chalky, no shine to it. It seemed more like a primer coat than a final finish. The leg supports were not wrapped in protection for shipping and each one had deep gouges with paint missing. I love the style but the finish was not acceptable. August 20, 2013
Disappointed! The color and style of the chair are perfect and that is why I am keeping them, but I was disappointed that the seat depth is an inch or two short of what I used to have. Most seat covers in the stores are for the standard size seat dept. It is true that the chairs are a bit lightweight as the other reviews said, but I didn't mind this. Overall it is well made, they should make this with a regular size seat. February 12, 2012
pretty barstools comfortable and classic looking. look great in my newly redone kitchen. a nice updated look. March 31, 2012
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