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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 141 reviewers.
Rated 5 out of 5 by 4 Lemans barstools in rubbed white. One word: FANTASTIC! I waited an entire year to see if I really wanted these and finally bit the bullet and ordered them. Got them within 2 weeks, and they are FABULOUS! They are sturdy enough for me and my college son and guests. They are not heavy stools (as everyone notes) and they go with my decor, which is coastal--all white, beige, turquoise. The seats match my light oak wood flooring, and they sit next to a white tile kitchen counter. They came well boxed, and survived a transcontinental mailing without damage. I surfed every chair site on the web for a year, and this was the best value for this style. No regrets! November 29, 2012
Rated 5 out of 5 by LeMans Counter Stool Very sturdy, well made, comfortable, and tuck neatly under the counter. Very happy with this purchase! November 25, 2012
Rated 5 out of 5 by Beautiful island stools I saw these stools about a year ago in the catalogue, but continued to shop various stores in my area and online. When I received the catalogue showing them on sale, I decided to order. One of the reasons I waited so long was I wasn't sure what color to buy. Although it shows the brown color wood you can never tell what the true color is without seeing it in person. So I took the chance and ordered. They match my island wood and other furniture in the room perfectly! I can't believe it and so sorry I waited a year to finally order. The quality of the stool and rushed seat is excellent. If you are procrastinating like I did, don't wait. It will be a welcome addition to your kitchen. Love them!!! November 2, 2012
Rated 2 out of 5 by Disappointing These chairs were not as substantial as they appeared in the photo. Their frames were "skinny". I would like to return them. I have the boxes but can't find shipping paper. Next time I will remember, "You get what you pay for" and likely purchase a higher end chair. These were the least expensive. October 30, 2012
Rated 5 out of 5 by Very comfy chairs! We redid our kitchen and these stools were just what we were looking for! They are the perfect height and size, love them! October 17, 2012
Rated 4 out of 5 by Love these stools! The stools look great at my counter. They are also very comfortable. I just wish the cushions came in more options for the fabrics. September 28, 2012
Rated 3 out of 5 by Flaws in the seats There were enough flaws in the seats to bother me, but not enough to motivate me to re-pack them and ship them back. I was disappointed since the 3 chairs I ordered were $500 with shipping. Lesson learned as I will be more careful next time in choosing what to order online. September 22, 2012
Rated 4 out of 5 by Perfect for a French Country Kitchen These counter stools were exactly what I was searching for. They arrived quickly and the size and style is perfect for our kitchen. My only concern is that they are very lightweight and might tip over easily. It might be because they are beechwood. I ordered the brown color and it looks very nice with our dark wood floors. September 12, 2012
Rated 5 out of 5 by Love the looks of the stools. The stools look much more expensive than some stools that cost a lot more than I paid. I have been looking for stools for over a year and could not find what I wanted. When I saw these they were exactly what I have been looking for. Thank you Ballard Designs. August 31, 2012
Rated 5 out of 5 by Nice stools These are great looking stools. They are a bit light weight, my baby and toddler can push them around a bit easier than I would like, but they do look great. Wont be an issue in a few years. August 9, 2012
Rated 5 out of 5 by Great chair! So happy with my purchase. I looked for so long to find a light weight counter stool and I am so happy. They are so easy to move around and don't take up alot of space. and so so cute! July 18, 2012
Rated 4 out of 5 by Great counter stools. I have these in the Aged Moss color at my kitchen island. The green color is subtle, which is what I was looking for, as I wanted it to coordinate with my sage green walls but not overpower the wood on the island. The stools are lightweight but sturdy, and look great in my kitchen! July 18, 2012
Rated 5 out of 5 by Love the size These came as described, love the quality and smaller size. Thought I might have to put cushions on them to make comfortable but didn't after all. July 4, 2012
Rated 4 out of 5 by Classic I am very happy with the quality and design of these chairs. They are true to the image and fit perfectly with my kitchen island. June 23, 2012
Rated 5 out of 5 by Great looking and comfortable. Love these stools. They look great and are comfortable for all ages. Reasonably priced and so far they seem sturdy. I bought 4 black and they look nice at my counter. June 22, 2012
Rated 4 out of 5 by This petite stool is very comfortable. We have owned these stools in rubbed white finish for 12 years and repurchased them to match our new kitchen. I love the petite size. I am a bit worried that the hard plastic knobs in the feet of the stool might scratch the wood floor, but so far so good. Do you recommend adding felt pads to the feet of the chairs on wood floors? The cushions are the perfect size, but seem to squish down and show wear almost right away. May 30, 2012
Rated 4 out of 5 by Stools have nice style and quality I am very happy with my new counter stools. The style is perfect for my kitchen and the distressed black color is beautiful with the rush seat. They are narrower/slighter than I expected, which is perfect for fitting three at my smaller island, but may not be comfortable for someone who is larger. They are stable for normal use, but my 5 year old has accidentally tipped them over twice. I am hoping the painted black wood holds up to the wear and tear of 3 small kids. May 25, 2012
Rated 5 out of 5 by Love my new counter stools! My new counter stools arrived so quickly and they are even prettier than the photo! I've been trying to replace my old counter stools for years, and am so glad I waited until I found these! The cushions are super comfy and I love the color! Great shopping experience! May 23, 2012
Rated 5 out of 5 by Chairs are great! Bought these for our new counter height island. They are really comfy, sturdy yet light weight and appear well made. They are perfect for our black island with white marble counter. They are of small scale as others mentioned but I found this nice because they don't take up much space and are only 3-4 inches higher than a standard 36" cabinet. Great buy! May 16, 2012
Rated 5 out of 5 by Classic look Theses stools are truly lovely and seem to be extremely well built. They work fabulously in our kitchen, and give it an elegant yet homey feel. I do wish the seat was just a tiny bit bigger; however, I am still very pleased with this purchase. May 13, 2012
Rated 5 out of 5 by Comfortable & perfect for the Breakfast Bar Very handsome & of good quality. These seats are very comfortable even without a cushion. April 1, 2012
Rated 5 out of 5 by Perfect Just love the counter chairs ... great looking and functional! March 31, 2012
Rated 4 out of 5 by pretty barstools comfortable and classic looking. look great in my newly redone kitchen. a nice updated look. March 31, 2012
Rated 4 out of 5 by The stools are good quality for the price. The stools are very good quality. The price was also pretty good too. The stools seats are quite small and good for tight areas. The color is pretty close to the internet picture, but off slightly. The shipping cost was a little too high with additional cost for oversize. However, I called and ordered them by phone and mentioned the extra shipping and the operator gave me an additional 10% off to offset the shipping. I would recommend these to anyone that likes the style. March 25, 2012
Rated 5 out of 5 by Just as described These counter stools are the perfect addition to my new country french kitchen. I have had them for three months now and I am very pleased. They come fully assembled and are very well made. While not as heavy and "beefy" as some other stools I have looked at, they have a more delicate frame which I am fine with as it is the quintessential french design I was looking for and the quality and sturdiness is not compromised. The finish is very smooth and satiny and easy to keep clean. The seats could be a little deeper but the bar across the bottom is perfectly placed for resting your feet. The rushing is very sturdy and beautifully done. It can be a little hard after sitting a while, but you can order the cushions to use on top. I haven't yet because I like the authentic look of them right now but I might later on. One of my stools arrived damaged and the customer service experience was excellent. They made it very easy to arrange a replacement. I feel like these are a great counter stool for a reasonable price and I am very happy with them. March 15, 2012
Rated 5 out of 5 by Beautiful Counter Stools! Love my new counter stools, they are the perfect addition to my new kitchen! Sturdy, comfortable and everyone in the house loves them! March 14, 2012
Rated 5 out of 5 by Perfect! Love my stools! - Great size for my tight spot, have the french country look and terrific price and best of all very comfortable! When I first ordered there were no cream so I ordered the moss (not attractive) but then they came back in stock so I'm keeping both sets and painting the moss for my basement. The rubbed cream wasn't distressed enough for me so I took my palm sander and rubbed more of the paint off the edges. They look great and will upload a pic when I have one. March 11, 2012
Rated 3 out of 5 by Disappointed! The color and style of the chair are perfect and that is why I am keeping them, but I was disappointed that the seat depth is an inch or two short of what I used to have. Most seat covers in the stores are for the standard size seat dept. It is true that the chairs are a bit lightweight as the other reviews said, but I didn't mind this. Overall it is well made, they should make this with a regular size seat. February 12, 2012
Rated 5 out of 5 by Cute chairs for kitchen island I was impressed with the quality of these chairs. I would highly recommend them especially if you want chairs that have low backs for your island. The chairs are perfect - it's me who isn't. I find the chairs uncomfortable for anyone over weight but then again, I think most island chairs are not meant for us bigger people!!! I find myself sitting sideways on them and my feet don't touch the floor because I'm only 5'3" (180 pounds) so I have to kind of dangle my feet or put them on the rung. Again, please realize that these chairs are great and weight issues are always a problem with smaller chairs because the seats are smaller - it will be a problem for almost all chairs you buy unless you pay a fortune for the huge chairs that are hard to move. I can live with this and love my chairs. February 10, 2012
Rated 5 out of 5 by We purchased 4 counter stools and they are beautiful! We are so happy with the quality and they arrived on time just as promised. Also, we are so appreciative of this...we missed the free delivery by 2 days so I called to ask if they would honor it for the stools I had just bought because it was such a huge delivery. They generously gave us free shipping without a moment's thought. I've always loved Ballard and their products! Now I love their extraordinary customer service too! January 14, 2012
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Product:ST233-LeMans Counter Stool

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