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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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LeMans Counter Stool 4.6 5 103 103
Perfect for a French Country Kitchen These counter stools were exactly what I was searching for. They arrived quickly and the size and style is perfect for our kitchen. My only concern is that they are very lightweight and might tip over easily. It might be because they are beechwood. I ordered the brown color and it looks very nice with our dark wood floors. September 12, 2012
Love the looks of the stools. The stools look much more expensive than some stools that cost a lot more than I paid. I have been looking for stools for over a year and could not find what I wanted. When I saw these they were exactly what I have been looking for. Thank you Ballard Designs. August 31, 2012
Fabulous kitchen bar stools! The LeMAns counter stools are even more beautiful than they look in the catalogue. They are comfortable, sturdy and the really add to the decor in our kitchen! September 9, 2012
Nice stools These are great looking stools. They are a bit light weight, my baby and toddler can push them around a bit easier than I would like, but they do look great. Wont be an issue in a few years. August 9, 2012
Stools have nice style and quality I am very happy with my new counter stools. The style is perfect for my kitchen and the distressed black color is beautiful with the rush seat. They are narrower/slighter than I expected, which is perfect for fitting three at my smaller island, but may not be comfortable for someone who is larger. They are stable for normal use, but my 5 year old has accidentally tipped them over twice. I am hoping the painted black wood holds up to the wear and tear of 3 small kids. May 25, 2012
Great chair! So happy with my purchase. I looked for so long to find a light weight counter stool and I am so happy. They are so easy to move around and don't take up alot of space. and so so cute! July 18, 2012
Love the size These came as described, love the quality and smaller size. Thought I might have to put cushions on them to make comfortable but didn't after all. July 4, 2012
Chairs are great! Bought these for our new counter height island. They are really comfy, sturdy yet light weight and appear well made. They are perfect for our black island with white marble counter. They are of small scale as others mentioned but I found this nice because they don't take up much space and are only 3-4 inches higher than a standard 36" cabinet. Great buy! May 16, 2012
Great looking and comfortable. Love these stools. They look great and are comfortable for all ages. Reasonably priced and so far they seem sturdy. I bought 4 black and they look nice at my counter. June 22, 2012
The stools are good quality for the price. The stools are very good quality. The price was also pretty good too. The stools seats are quite small and good for tight areas. The color is pretty close to the internet picture, but off slightly. The shipping cost was a little too high with additional cost for oversize. However, I called and ordered them by phone and mentioned the extra shipping and the operator gave me an additional 10% off to offset the shipping. I would recommend these to anyone that likes the style. March 25, 2012
Classic I am very happy with the quality and design of these chairs. They are true to the image and fit perfectly with my kitchen island. June 23, 2012
Perfect! Love my stools! - Great size for my tight spot, have the french country look and terrific price and best of all very comfortable! When I first ordered there were no cream so I ordered the moss (not attractive) but then they came back in stock so I'm keeping both sets and painting the moss for my basement. The rubbed cream wasn't distressed enough for me so I took my palm sander and rubbed more of the paint off the edges. They look great and will upload a pic when I have one. March 11, 2012
Classic look Theses stools are truly lovely and seem to be extremely well built. They work fabulously in our kitchen, and give it an elegant yet homey feel. I do wish the seat was just a tiny bit bigger; however, I am still very pleased with this purchase. May 13, 2012
Love these stools! We had been searching for the right counter stool for a while. My husband insisted on backless chairs so they didn't block the counter and close in the kitchen and I said we needed chair with backs since we have young kids who could fall off backless chairs. These are perfect! They have backs but are low enough that they barely stick up over the counter edge. The lines are beautiful, they are comfortable and I get tons of compliments on them. November 17, 2011
Beautiful Counter Stools! Love my new counter stools, they are the perfect addition to my new kitchen! Sturdy, comfortable and everyone in the house loves them! March 14, 2012
Perfect Just love the counter chairs ... great looking and functional! March 31, 2012
I love the size and style, but in less than a month with only slight usage, the paint is alrealy chipping off. After looking for several months, I purchased 3 LeMans Counter stools almost a month go. I love the color,style and size; however, the paint is already chipping off of each stool. The counter stools have been used very little. January 4, 2012
Great product for the price These stools have the correct "look" if you want that country French flair in your kitchen, they came quickly and already assembled, the low back does not overpower the kitchen island or the tv, good buy !! December 31, 2011
The Lemans stool, perfect in looks and comfort Beautiful wood finish and comfortable seating! The size is perfect for my space. It is hard to find a bar stool that is not too chunky and heavy for my smaller size kitchen area. Also, the graceful curve on the back of the stool is in keeping with the overall design theme I was trying to achieve. Thanks for making it available. October 14, 2011
Well Constructed Stool My only issue is the "slightly distressed' finish--is is so slight that it almost looks like odd scratches. Either more distressing or none at all would have been better. December 29, 2011
Love these! Love these counter stools! After reading other reviews regarding poor assembly instructions I was a little concerned. But they arrived quickly and fully assembled! They are good looking, sturdy and rush seat is well done. The only negative... They went on sale a few weeks after I received them. October 23, 2011
Love these stools! We needed new counter stools for our kitchen island and these are the perfect size. They are also super comfortable and the small cushions top them off perfectly. I'm so glad I selected these for our new kitchen. Shipped very quickly and were packaged very nicely. November 7, 2011
Comfortable, low-key charm Very comfortable stools, just the right height for a counter. The rattan seats seem strong and are a nice contrast against the antique rubbed white chair and go very nicely in my warm country kitchen. Recommend. November 20, 2011
Stools add class to our kitchen! We love our new stools. Well constructed and comfortable, they have a classic French country look. A great addition to our beautiful, gormet kitchen. They also serve a wonderful purpose. Company and sit and chat with my husband (the chef) or allow our grands to sit at the counter to help chop the veggies. Perfect! September 21, 2011
Stools are a good value. The stools are a good value - very attractive for the price. They are a little light weight but that is fine for the usage they will get in our empty nest home. December 3, 2011
I love these stools!! The stools are comfortable for guest to pull up to the island. January 4, 2012
practical These chairs are perfect for small kitchens. My countertops are not very deep, so these chairs don't stick out (not a deep seat, so not for really large people). Light weight, yet sturdy, so they move easily for cleaning and kid use. October 26, 2011
The Le Mans Counter Stools are sturdy and beautiful! We love our Le Mans Counter Stools! The Cream color goes beautifully with our Dehavilland Console in Rubbed Cream. They arrived in perfect condition and have met all our expectations for quality and affordability. With pride we recommend Ballard Designs to anyone. October 2, 2011
This counter stool has a beautiful finish. Needed a stool for a specific purpose and the Le Mans Counter Stool was perfect. The stool was exactly as pictured in the catalog, the finish is beautiful. November 18, 2011
Stools look great at our new kitchen counter. When received the stools were very well packaged and protected. We unpacked them, set them in place and have since enjoyed them at our kitchen counter. They look exactly as the picture shows them in the catalog/online. October 6, 2011
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