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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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LeMans Barstool 4.5 5 36 36
Smaller than I expected These are cute barstools, but are smaller than expected. Pay no attention to the seat dimensions listed - they are way off! The seat is only 14 inches deep and 14-16 inches wide (wider in the front, obviously). They also wobble when my 200 lb. husband sits on them. I am happy with the look of the barstools, but they are a bit flimsy and smaller than Ballard describes, hence the 3 stars. If you want a sturdy stool that will hold up to heavy use, you may want to bump up to a more expensive stool. If these will only get light use (by light weight people), go for it. December 28, 2011
Love them! These are replacements for stools that have been in our kitchen for 15 years. Tho' a bit smaller than we anticipated, we love the lower profile. Our adult children have declared them very comfortable. The aged moss color is a really pretty unobtrusive light green. The stools arrived in perfect condition. We are very pleased. December 28, 2012
Sadly, I have to report that this is not a good product. I ordered four of these chairs this week. I only took two of them out of their boxes. I was really disappointed to find that both of them had one uneven leg. When we sat on either chair, we would teeter back-and-forth on a diagonal. I dislike the hassle and cost of returning things, so I thought I could correct the issue by placing something under the shorter leg. The chair was definitely less problematic that way, but when we got down off the chair, it would slightly tip tip forward if we weren't very careful. I found the chairs to be impractical. If it was only one of the four chairs that had the problem, I may have been more understanding, but I tested two out of the four and both were bad. Plus, for all I know, all four may have been defective. Maybe I just received a bad batch. As an aside, the quality of the wood wasn't great either, but if the chairs didn't have the teetering and tipping issues, I think the quality is totally acceptable for the price. I have decided to pay double the price for new chairs, but I will only get two instead of four. March 17, 2012
Perfect for my purpose I have never received an item from any site that was packed so beautifully! Cushioned and protected - and fully assembled to boot. The size is perfect for my small counter-height table in the kitchen corner. June 7, 2014
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Product:ST232-LeMans Barstool