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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.5 out of 5 by 15
Rated 5 out of 5 by djmt Quality and perfect size
Ordered this for living room chair as foot stool for reading chair and occasional extra seating. Great quality, and perfect size. Bought chocolate-rich and neutral color. Well priced for quality.Feet are removable-I unscrewed and took off for more level stability on a rug.
June 23, 2015
Rated 5 out of 5 by cdlmacon Perfect for home office
Perfect ....my husband wanted a stool in his home office for putting his feet up or for an additional seat at his desk. Great quality and color.
May 6, 2015
Rated 5 out of 5 by LivingNCountry The perfect Ottoman
Absolutely love the poof! Perfect additional sitting in our den. The color we chose was graphite and a great compliment to the room. Received our purchase in perfect condition and have recommended Ballard Designs to numerous friends and family members.
April 23, 2015
Rated 5 out of 5 by Chowder Good quality, nice look and very functional
Fully met my expectations. Can be used as a foot stool, extra seating or coffee table if using a tray.
February 21, 2015
Rated 5 out of 5 by LoveallthingsBallard Wonderful footstool!
Just love my chocolate leather poof! It is the perfect height and looks great with my smaller reading chair. The leather is very soft as well! Have ordered from Ballard for many years and have never been disappointed!
November 28, 2014
Rated 4 out of 5 by gamredo Versatile seating
Nice shape. Doesn't have be stuffed. Frame is sturdy. Watch out for color. Mineral has become the blue-grey neutral. This really goes either way. Blue or grey.
June 28, 2014
Rated 4 out of 5 by xxxxxx Leather Pouf
I ordered this leather pouf in the almond color. As another
review has stated, the actual product color is not even close to what is portrayed in the catalog or online. It is
a light brown/beige. No golden tones. For a $6.00 charge you can order a sample swatch. The pouf is well made and the leather is of a good quality. One thing that is not
shown is that there is a zipper in one of the seams. This zipper is about half the length of the seam and because of this there is a noticeable "gap" in the seam.
April 28, 2014
Rated 4 out of 5 by BallardConvert Nice leather and very well made
This pouf is high quality. It sits on little feet so that it doesn't wabble like some do. Word of caution: I ordered the Almond and it is not the gold color that it looks like on screen. It is more of a dusty tan, like the color of dry dirt. It's nice, just not what I expected. If the color had been right I would have given it 5 stars - it's that nice.
February 13, 2014
Rated 5 out of 5 by CinciJoan Perfect size, gorgeous leather
This leather "pouf" is a perfect ottoman next to my reading chair. Height is just right to support legs. Top is sturdy enough to sit on or use as a small snack table. The brown leather is rich, warm and blends with wood furniture.
November 1, 2013
Rated 5 out of 5 by SEABALLARD Just what I wanted.
The product is exactly as represented - color is true to the pictures and it is well made. Fit-in perfectly with everything in my room.
October 9, 2013
Rated 5 out of 5 by DiscerningEye Love it! I'm using it as a vanity stool in master bath.
My bathroom has wooden teak shower and tub mats and a wood framed full length mirror so my new chocolate pouf is a handsome addition to the room! I ordered my pouf to sit on a bare ceramic floor and had been concerned about damage to the leather that could occur when the floor got wet. I was pleased to find that the pouf sits atop four small hidden feet that keep the leather slightly above the floor. These feet are stable, but also make the pouf easy to move when desired.
August 11, 2013
Deeply tufted, wrap-around, swiveling comfort. Our cozy Julia Swivel Chair is perfect
for curling up in the bedroom or beside the fire. Available in our beautifully priced Ballard Select Fabrics or customize it from over 200 more.Julia Swivel Glider features:Bench ...
With its inviting demilune shape and generous shelf, our Savona Bench adds
soft lines and extra storage at the foot of a bed or in the entry. Frame is crafted of solid hardwood and comfy, deeply tufted seat expertly upholstered ...
Classic in every detail, our Leonardo Chair has a timeless style that
will never fade. The solid beech wood frame is crafted in Italy with tapering fluted legs crowned in carved rosettes. Seat and back are covered in buttery soft ...