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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Leather Cube Ottoman 5 5 21 21
Highly recommended. This was my first purchase from Ballard's, and I was very pleased with the speed of shipment, packing, delivery, etc. The two ottomans seem to be very well made as well as ingeniously designed. Because they used the quality leather stitched in small pieces, they are able to offer top grain leather at a modest price. The color I ordered, Moss, was accurately depicted both in the catalogue and on my laptop monitor. I noted all of the positive reviews before ordering, and I wasn't disappointed. March 25, 2014
Very pleased with quality and color I am very happy with the leather cube ottoman I recently ordered. The quality is very good and the color is very much the same as that shown in the catalog and online. Delivery service was very fast as well. I would definitely recommend this product and I would order from Ballard again without hesitation. March 26, 2014
Get one while they last! This is my second ottoman in leather from Ballard Designs, in a different color for a different room. The wonderful look and feel of the ottoman, and its scale - neither small nor large - are perfect for use with chairs or as tables. March 27, 2014
Leather foot stool We are enjoying the quality of the leather on the footstools. As well as the height is perfect for our love seat. The tufting and stitching give it a rich quality. Multi purpose; foot stop, (2) bench for end of bed, sit upon stools to use in the living room for extra seating, a little side table, dog can use it as an aid to get on the bed. March 15, 2014
Sturdy good looking ottoman I ordered two ottomans in moss green after receiving samples of leather in several colors. The sample was a perfect match to the actual fabric on the ottomans that I received. They are very sturdy and perfect for resting my legs on as well as very comforable to sit on. I use one of them pulled up to my keyboard shelf and find it much easier to sit for long stretchs at the computer than the various chairs I had been using. One caveat, they are quite heavy, so moving them can be in issue. March 5, 2014
Exactly as expected I ordered two of these as foot rests with the option to also hold a tray as a substitute for a coffee table in a newly renovated space. They are perfect. Great quality, shipped quickly. March 9, 2014
quality detail and quality as always. Have looked a t may "leather" ottomans. This one is leather in subdued colour and beats all competitors February 7, 2014
Good quality The leather is soft and supple, the stitching is perfect, overall a very well made product. I am very pleased with this purchase. February 6, 2014
Works well with our recliner My husband and I bought the recliner a couple of years ago but since we are both tall our legs hung over the end too much making the chair uncomfortable. We live in California but we went to the Tampa store on a recent visit to the area. We told the staff in the store our problem. I had my husband sit in the recliner. The sales person measured how high the ottoman needed to be. He moved the cube ottoman over to the recliner for us to try. It worked perfectly. The sales associate ordered the ottoman for us in chocolate to match our chair and had it shipped to our address in California. We couldn't be happier with the ottoman and the service. December 1, 2013
This footstool is the perfect size. I just love my new footstool. It is made very well and it is very solid. You know those evenings when you're sitting in the middle of the coach and the two end seats have foot rests that go up, well here is the solution. This stool is just the perfect size that fits in between the two footrests. October 22, 2013
Love it Works perfectly in our room. Going to order another. Very happy with the service and quality of everything we have bought. October 24, 2013
Versatile Leather Ottoman I ordered the loden color of the leather cube, and it was spot-on, as expected. I was looking for something NOT chocolate brown, but a more muted, mocha-type brown and this fit the bill....colors is as depicted on-line. The quality of the leather exceeds my expectation. I use it as a foot stool with a new upholstered club chair that replaced my former reclining chair, so it serves a purpose, too! We bring it into the family room for extra seating when we have a crowd. I love it! September 20, 2013
Does the trick! Cute little "coffe table" for the love seat in my study. So comfy to put up my legs and read. A dual purpose for a small room. September 21, 2013
Perfect!!! I have searched for the perfect ottoman and I found it! Quality leather! The height is perfect for me. I would buy this again!!!! September 12, 2013
Attractive, well constructed, functional I ordered this leather ottoman to use in front of my sofa and it works quite well. It is well made and looks nice. I debated about the color because I couldn't quite tell from the photos, but the almond was perfect. It is a soft light brown. I am very pleased with this item and would recommend it. June 28, 2013
Worked for me. It's attractive, compact, the perfect size, and the perfect color. What else can I say? July 4, 2013
great quality~ I am very pleased with the quality of the ottoman. July 6, 2013
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Product:UL045-Leather Cube Ottoman