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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Leather Cube Ottoman 4.8 5 31 31
Love them I ordered two of the dark walnut ottomans for my casual living room and they are perfect! Great size, great color and look as good as ones I priced at twice the price. December 23, 2011
Perfect for a small space! I ordered the leather cube ottoman in Mineral to provide seating in our new custom closet. It looks lovely with our blue-gray color scheme. It is very sturdy and comfortable, exactly what I wanted. August 15, 2012
I am very pleased with the quality and appearance of the ottoman. I was a little worried about sending for an ottoman because it would be difficult to return, but, knowing Ballard's quality from past experience, I decided to take a chance. I also sent for leather samples from which I chose the almond color. I would recommend doing this, as the color is not exactly as shown in the catalog. I am very happy with my purchase. The color is perfect, the quality is excellent, and it was delivered promptly in perfect condition. I really like that it is the right height for putting your feet up as well as for use as an occasional table. I'll definitely be ordering from Ballard's again! April 9, 2012
beautiful & functional I ordered two of the cube ottomans in almond to use as footstools and double as extra seating. The color is beautiful and true to the color on my monitor. They compliment my transitional decor but would also work well in a more traditional room. The construction is high quality, all seams are triple-stitched and it is heavy so it doesn't slide when you put your feet up on it. They are very comfortable for elevating your feet and sitting. The leather has more of a matte finish and does show some slight scratches and has minor color variations but this is really just the nature of leather rather than a reflection on the quality of the product. I am very pleased and have received many compliments! December 15, 2011
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Product:UL005-Leather Cube Ottoman
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