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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Le Poeme Indoor/Outdoor Rug 4 5 112 112
Vive La France I love the new rug. The background color is a beige and brown combination, which I am fine with. This is good to know if people think they are getting a rug with an off white or beige background. I was picturing a crewel style weave to the rug, but it is clearly more of a loop berber style. I have seen this rug only in one other magazine for a higher cost, so I am very happy that I got mine from Ballard Designs. March 28, 2012
Beautifully made rugs. I bought three of these rugs and was very happy with them when they arrived. I am using them in a large open area in my house which serves as a living room, family room and dining room. They are made very well, look beautiful on my hardwood floors and should hold up for years with my little dog and frequent visits from my 10 grandchildren. April 27, 2012
Cute rug Used the small version of this rug in a guest bathroom. Looks and feels great. Ordered it in "chocolate" and it's really more of a golden brown than deep chocolate brown Think it will wear well!! May 25, 2012
Lovely rug A lovely rug that looks great in the foyer or even the living room. I was very impressed with the quality. You won't be disappointed with la Poeme rug! June 4, 2012
Not exactly what I thought it would be. The background is nothing like the one shown online or in the catalog. It's pretty dark, almost greenish. I like the rug but would have prefered a lighter background. Also it says not to use the beater bar of the vacuum cleaner on it. I thought it would be more sturdy than that. I have it under a glass top coffee table and it looks nice, just not WOW , which I was going for. February 19, 2012
Fun I have the rug on my screened-in porch. OK, it's just a door mat, but it's interesting and fun to look at. I like my function to have beautiful form. May 2, 2012
Great rug! I ordered this for my foyer and it looks great. Very neutral, but because it is indoor/outdoor it cleans up very nicely. I was afraid that because it was indoor/outdoor it would be scratchy to my feet, but it is very soft. Very happy with my purchase. March 2, 2012
This rug has a great look and durability for outside porch use. This rug has great style, so much so that I purchased it twice to be used in different areas of my home. Well done, Ballards! April 18, 2012
Luv this rug! I purchased this rug for my mudroom. It's perfect and really makes a statement when someone walks in the door. Very durable and a fun piece! April 6, 2012
Doesn't look like its photo. I want to love this rug, but I can't because its photo doesn't depict the actual blotchy brown and cream backgroundl. It looks beautiful in the picture, but unfortunately the mixy colored background is very unattractive. February 18, 2012
indoor outdoor runner I would recommed the indoor/outdoor runner. Also the service was great. Looks great in my kitchen and protects my wood floor at the sink and dishwasher! January 14, 2012
love it I bought this for my new grandbaby's nursery. It looks and feels awesome. Thank you Ballard Designs! January 22, 2012
le belle ! I love this rug so much....very beautiful........I ordered a second one! December 8, 2011
perfect for indoors! love love this rug! it is soft underfoot, so perfect for indoors. i ordered the chocolate and its a bit darker in person, but i still love it. the only complaint is that the loops will pull out sometimes, but i just cut them off as the insert says and looks like new. March 1, 2011
Well made and soft underfoot. Purchased for a landing that receives a lot of traffic, including pets. Has the personality in design that we wanted, the durability needed, the softness of an interior rug, and an excellent price. Who could ask for more? We're very pleased. March 16, 2011
Perfect, as always! In true Ballard Designs form, the rug arrived exactly as described on-line. Very well made and durable. The unique design fits perfectly in the room! March 16, 2011
This rug is terrific! This rug has attitude and it makes a fun statement. Great quality and because it's indoor/outdoor, it can be used anywhere. March 16, 2011
I love it! I love it! It looks great in my kitchen against my dark hardwood floors!! Yummy! March 16, 2011
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Product:RT102-Le Poeme Indoor/Outdoor Rug