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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Le Poeme Indoor/Outdoor Rug 4 5 112 112
Very Shabby Chic I love this rug. It looks and feels very "shabby chic". Everyone always asks me what it says and I tell them its a french fable. So far no spills, so I really can't describe how durable it is but I anticipate I should have no trouble picking up or wiping up spills. It is quite expensive though! I will be buying from Ballards again. June 15, 2011
Lovely, whimsical rug. I purchased this rug for our cottage and was so pleased with it I ordered a second. I purchased the small rug with black lettering. The rug is of good quality, lays flat and is very whimsical. I especially like the idea that the poem relates to a well loved fable. It has received many compliments. April 13, 2011
These rugs look great in my master bath. I ordered these rugs for my bathroom since my new wallpaper has all words written on it pertaining to bathing and grooming. They look GREAT!The runner is used in front of the double sinks and fits perfectly, and the smallest one, in front of the tub. March 16, 2011
Just what I wanted!! I ordered these rugs in black. Like them because they are unusual and have seen none like them anywhere else. I am considering ordering more of them in larger size!!! I also like the poem!! May 20, 2011
LOVE these rugs! I absolutely love these rugs! I plan to order a few more. September 11, 2011
PoemRug love this rug - wish I could have gotten it in Navy! - but it still looks great! August 7, 2011
I love it. It is soft underfoot, looks great with white couches. August 16, 2011
Casual but refined. Although these rugs are a bit "risky", I like them in my room and am changing other parts of the room slightly. I'm not afraid to mix patterns and designs. March 17, 2011
The small rug doesn't show much Because I purchased the small rug the writing is still large and therefore you don't even get full words on it. there is no way you can tell there is any French theme. very disappointed. the quality is that of a mediocre outdoor rug October 13, 2013
lovely addition to my porch This is a great conversation starter for any home. Looks great inside as well as out. March 18, 2011
Very striking Love it, it makes the room! It is also an attention grabber. March 17, 2011
Correction I love the two rugs we purchased. The description is in error, small point. The poem is about an Ant an a Grasshopper, not a Cricket. Writers should research details because it does allow the owner to attach a story to the item. November 27, 2011
The rug is very soft. I was pleasantly surprised how soft this rug is for an indoor/outdoor carpet. It is a beautiful addition to our beachy home! Be sure to read the care sheet regarding cutting the little fibers that come up now and then. July 5, 2011
Worth every penny I purchased this rug for my dining room and let me tell you, it is absolutely fabulous. I am so happy with this decision, not only for looks, but for the quality of the rug. It has held up to the use and abuse of my children like a champ. Stains are no match for this rug. I had had no issues with wear and tear showing or any concerns when I vacuum (which I do ALOT). I highly recommend this rug! August 11, 2013
good value; excellent design excellent customer service - delivery was so fast! for an indoor/outdoor carpet, the design is outstanding - i like the high/low loop effect. i'm using it under my dining room table. because of the continuous loop construction the rug cannot be vacuumed with a beater bar. overall, a good value. June 3, 2013
It is beautiful. Absolutely happy with my rugs. The prettiest rugs I own to date. April 8, 2013
Great rug, great value! I LOVE this rug. I have only had it down for a couple weeks and the edges are flat and the chemically "new rug" smell (which has been true for almost any rug I've ever purchased, not unique to this one) is gone. The rug is basic and neutral enough to not compete with the stylized chairs in the room, yet it's still a very interesting piece. It was very hard to find a rug in such a large size (9x12) that wasn't too plain. It feels soft underfoot and I never would have guessed that it is an indoor/outdoor rug, but I love that it will clean up easily since it's home will double as a playroom one day. I own the light brown color and I agree that the background is a mix of oatmeal and light beige colors but I think this adds depth and keeps the print from standing out so much that it distracts you from the rest of the decor. I just can't say enough about this rug - I looked for a long time online and nothing came close in terms of style and value. Thank you Ballard Designs! March 21, 2012
I love this product I ordered this rug for my kitchen over hardwood floors. it is very durable, doesn't show spills and feels nice under bare feet. It is all I expected and more! March 28, 2013
pretty and practical I'm very pleased - bought the smallest size of this rug for a tiny half-bath, which is visible from the living room and front door. Perfect because the print and colors are sedate but not boring, and it's washable! Also, it's flat enough that the door can open above it without wrinkling it (it flattened out after being rolled up, within 2 weeks). February 18, 2013
Small size cannot capture concept I purchased smallest, doormat size. Writing is so large that there are no full words so the "elegant poem" was lost completely. One would only know what it was meant to be with explanation. I bought the rug as a compliment to a gift of a book of writings by Fontaine for my french speaking father. In hindsight, would not have bothered. January 5, 2013
Excellent rug Love this rug and have recommended it to my daughter for a practical bathroom rug with good design interest. January 27, 2013
Just Right I received my rug today (I have BD rugs all over my house) and already love it. I ordered the Spa color hoping it was more aqua than green and it certainly was. Like others have said, the background is a combination beige/tan but I happen to really like that because it will be more forgiving with dirt and debris. I have no idea if it is going to wear well because it won't be in a high traffic area but I absolutely love this rug and will probably order another one! October 24, 2012
My favorite I love this rug. It adds something special to my foyer when you walk into my house. January 2, 2013
Le Poeme rug - BEAUTIFUL I love love LOVE this rug! It is just beautiful and brings together the black leather sofa with the corduroy beige chairs. It is kind to the touch. I am a little concerned about a few fibers that are sticking up after the first vacuum. More to come, but overall, tremendously satisfied! :) November 24, 2012
Love my new rug!!! The color varies a little from the photo... But other than that, the quality is great and it really makes a statement in the room!!! I love the rug and would not hesitate to recommend it!!! December 18, 2011
I love it! We put our rug in the entry way and it makes me happy every time I walk in the door. It is thick, well made and doesn't show any dirt, which is great for an entry. I wish I could put one in every room, in every color. October 5, 2012
Poetry at my feet While the background color of the rug doesn't look like the picture (it's more multicolored than a uniform beige), the rug is the perfect size in front of my kitchen sink and the aqua writing I chose matches my walls perfectly. Unfortunately, it barely comes across as writing thus the design in such a small size is very subtle. Still, as a writer I love the concept, the quality is excellent, and it's more unique than most scatter rugs. July 14, 2012
Great looking and functional ! I purchased two runners for the service hall in my house. I get a lot of complements. They are soft and look great. So glad I bought them. September 12, 2012
This product has great features! Simply Gorgeous Carpet. Such a unique design. I purchased one for my foyer and a runner to match which goes to the back of my house and they look beautiful. I bought the spa color which also matches a lot of ballards fabrics that I had different pieces of furniture made. No need for a mat underneath this carpet. It is thick enough and it does not slide on my hardwood floor. A really, really wonderful find. May 7, 2012
Fun! I thought the background was a solid beige, But it has beige and darker beige. But it's a fun rug, the color spa works beautifully in the living room, and feels good under foot. July 14, 2012
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Product:RT102-Le Poeme Indoor/Outdoor Rug