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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Le Poeme Indoor/Outdoor Rug is rated 4.1 out of 5 by 113.
Rated 5 out of 5 by from LOVE these rugs! I absolutely love these rugs! I plan to order a few more.
Date published: 2011-09-11
Rated 5 out of 5 by from Casual but refined. Although these rugs are a bit "risky", I like them in my room and am changing other parts of the room slightly. I'm not afraid to mix patterns and designs.
Date published: 2011-03-18
Rated 5 out of 5 by from love it I bought this for my new grandbaby's nursery. It looks and feels awesome. Thank you Ballard Designs!
Date published: 2012-01-23
Rated 5 out of 5 by from Lovely rug A lovely rug that looks great in the foyer or even the living room. I was very impressed with the quality. You won't be disappointed with la Poeme rug!
Date published: 2012-06-05
Rated 5 out of 5 by from I love it! We put our rug in the entry way and it makes me happy every time I walk in the door. It is thick, well made and doesn't show any dirt, which is great for an entry. I wish I could put one in every room, in every color.
Date published: 2012-10-05
Rated 5 out of 5 by from Amazing Rug Quality rug exceeded my expectations. Very attractive in appearance and feels great on your feet. Very happy w/this purchase!
Date published: 2014-09-20
Rated 5 out of 5 by from very nice rug Nice rug especially for ease of cleaning. Matches perfectly with my Shabby Chic Living Room Design!
Date published: 2012-04-01
Rated 5 out of 5 by from This rug is terrific! This rug has attitude and it makes a fun statement. Great quality and because it's indoor/outdoor, it can be used anywhere.
Date published: 2011-03-16
Rated 5 out of 5 by from Love this rug! I purchased 3 of these rugs to put near entrances, and 1 in my black and white kitchen. It is the perfect mix of contemporary/traditional..bold and strong. It has a very contemporary feel and is a great quality.
Date published: 2011-09-17
Rated 5 out of 5 by from Love it Bought two rugs, one for outdoor (not used yet because of weather) and one for inside. It is very soft underfoot which is nice for inside. They look great! Very nice and functional product with great personality. Saw one of the rugs (in chocolate) in a fancy Phoenix interior designer magazine, the designer used it in a multi-million dollar Paradise Valley home!
Date published: 2011-03-31
Rated 5 out of 5 by from Love my new rug!!! The color varies a little from the photo... But other than that, the quality is great and it really makes a statement in the room!!! I love the rug and would not hesitate to recommend it!!!
Date published: 2011-12-18
Rated 5 out of 5 by from pretty and practical I'm very pleased - bought the smallest size of this rug for a tiny half-bath, which is visible from the living room and front door. Perfect because the print and colors are sedate but not boring, and it's washable! Also, it's flat enough that the door can open above it without wrinkling it (it flattened out after being rolled up, within 2 weeks).
Date published: 2013-02-18
Rated 5 out of 5 by from This product has great features! Simply Gorgeous Carpet. Such a unique design. I purchased one for my foyer and a runner to match which goes to the back of my house and they look beautiful. I bought the spa color which also matches a lot of ballards fabrics that I had different pieces of furniture made. No need for a mat underneath this carpet. It is thick enough and it does not slide on my hardwood floor. A really, really wonderful find.
Date published: 2012-05-07
Rated 5 out of 5 by from The rug is very soft. I was pleasantly surprised how soft this rug is for an indoor/outdoor carpet. It is a beautiful addition to our beachy home! Be sure to read the care sheet regarding cutting the little fibers that come up now and then.
Date published: 2011-07-06
Rated 5 out of 5 by from Le Poeme rug - BEAUTIFUL I love love LOVE this rug! It is just beautiful and brings together the black leather sofa with the corduroy beige chairs. It is kind to the touch. I am a little concerned about a few fibers that are sticking up after the first vacuum. More to come, but overall, tremendously satisfied! :)
Date published: 2012-11-24
Rated 5 out of 5 by from Love this rug--so unique and pretty! I have two of the Le Poeme Rugs--I use them in the bathroom and they are perfect. Easy to care for and easy on the eyes!!!
Date published: 2011-03-23
Rated 5 out of 5 by from Nice soft rug for kitchen area I was looking for a new area rug for my kitchen that was soft underfoot and easy to clean. This rug is a nice thickness and a very nice quality. The poem is quite a conversation piece as people often ask what it says. I've decided I need to print the poem so I will have it handy when the question comes up. I highly recommend this rug for an area that needs a soft touch but gets heavy use.
Date published: 2011-08-28
Rated 5 out of 5 by from Vive La France I love the new rug. The background color is a beige and brown combination, which I am fine with. This is good to know if people think they are getting a rug with an off white or beige background. I was picturing a crewel style weave to the rug, but it is clearly more of a loop berber style. I have seen this rug only in one other magazine for a higher cost, so I am very happy that I got mine from Ballard Designs.
Date published: 2012-03-29
Rated 5 out of 5 by from Great looking and functional ! I purchased two runners for the service hall in my house. I get a lot of complements. They are soft and look great. So glad I bought them.
Date published: 2012-09-12
Rated 5 out of 5 by from Correction I love the two rugs we purchased. The description is in error, small point. The poem is about an Ant an a Grasshopper, not a Cricket. Writers should research details because it does allow the owner to attach a story to the item.
Date published: 2011-11-27
Rated 5 out of 5 by from Love it I was worried that the rug wouldn't be soft as it is an indoor/outdoor rug but I was pleasantly surprised that it's very comfortable and works great in our living room. I got the tan/chocolate color and it's great. I get compliments from friends all the time about what a great rug it is. The only thing I don't like - and it's really not the rugs problem - we have a big dog whose paws are rough and they have made the rug a little "fuzzy" looking in the places he walks. Over all very happy with it!
Date published: 2011-03-16
Rated 5 out of 5 by from Love this RUG Love this rug! Better than I expected, great quality!
Date published: 2013-11-15
Rated 5 out of 5 by from Love this rug! I was a bit concerned with two things when I ordered this indoor/outdoor rug. First, I was afraid it may be too course for inside use. I was wrong! It is durable, yet soft to bare feet. Second, I was concerned with the color description "spa", for this color can range from green to blue, when I was looking for the true meaning of spa, which is somewhere in between those colors. It was spot on and a perfect match for my other "spa" colored items in that area. Great purchase!
Date published: 2011-08-21
Rated 5 out of 5 by from Feels so nice underfoot! This rug is just gorgeous! I bought the 8 x 8 size for my dining room. Loving it! It really does feel nice to walk on, not stiff and crunchy at all, very happily surprised. Thought it would be great for a room that might get an occasional spill since you can actually take it outside and hose it down if you had to. Big recommend on this! Now, if my daughter would just visit and translate :).
Date published: 2014-03-30
Rated 5 out of 5 by from Just what I wanted!! I ordered these rugs in black. Like them because they are unusual and have seen none like them anywhere else. I am considering ordering more of them in larger size!!! I also like the poem!!
Date published: 2011-05-20
Rated 5 out of 5 by from beautiful rug this is more an inside rug looks very beautiful in my bunch room
Date published: 2014-03-20
Rated 5 out of 5 by from Just Right I received my rug today (I have BD rugs all over my house) and already love it. I ordered the Spa color hoping it was more aqua than green and it certainly was. Like others have said, the background is a combination beige/tan but I happen to really like that because it will be more forgiving with dirt and debris. I have no idea if it is going to wear well because it won't be in a high traffic area but I absolutely love this rug and will probably order another one!
Date published: 2012-10-24
Rated 5 out of 5 by from Great rug! I ordered this for my foyer and it looks great. Very neutral, but because it is indoor/outdoor it cleans up very nicely. I was afraid that because it was indoor/outdoor it would be scratchy to my feet, but it is very soft. Very happy with my purchase.
Date published: 2012-03-02
Rated 5 out of 5 by from My favorite I love this rug. It adds something special to my foyer when you walk into my house.
Date published: 2013-01-02
Rated 5 out of 5 by from Great rug, great value! I LOVE this rug. I have only had it down for a couple weeks and the edges are flat and the chemically "new rug" smell (which has been true for almost any rug I've ever purchased, not unique to this one) is gone. The rug is basic and neutral enough to not compete with the stylized chairs in the room, yet it's still a very interesting piece. It was very hard to find a rug in such a large size (9x12) that wasn't too plain. It feels soft underfoot and I never would have guessed that it is an indoor/outdoor rug, but I love that it will clean up easily since it's home will double as a playroom one day. I own the light brown color and I agree that the background is a mix of oatmeal and light beige colors but I think this adds depth and keeps the print from standing out so much that it distracts you from the rest of the decor. I just can't say enough about this rug - I looked for a long time online and nothing came close in terms of style and value. Thank you Ballard Designs!
Date published: 2012-03-22
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Product:RT102-Le Poeme Indoor/Outdoor Rug
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