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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Le Poeme Indoor/Outdoor Rug 4 5 101 101
Don't order the 2x3 sized rug. BUY the biggest available and you'll have a 5star item. Then you will be able to see and relate to the writing on the rug. Ballard simply cut up the 9x12 rug into 2x3 sizes and that's what is wrong with this rug. Words don't make sense since they are cut up into babbling letters. Silly me. I thought the wording would just be made smaller to accommodate the words. Nope. August 29, 2012
Looks really cool Definetely a conversation piece. On a 'minus' side can be a bit slippery when walking on in shoes or slippers. Also, it takes a really long time - unusually long - for the 'new product' odor to go away. Will give it an additional week - if it still smells that bad, will have to talk to Customer Service. January 24, 2012
Warm and fun This rug is well made and adds a lot of charm to a room. The background turned out to be darker than it looks in the photos, but fortunately it still works where I have it. While I would prefer a slightly lighter background, I am glad I bought it. It's definitely warm and fun. October 16, 2011
very nice rug Nice rug especially for ease of cleaning. Matches perfectly with my Shabby Chic Living Room Design! April 1, 2012
looks and feels good; great for sunroom/three-season room watched this rug for months and finally decided to buy... color (brown) is as pictured (on my monitor), and the rug is much softer to the touch than most indoor/outdoor rugs. nice conversation piece/ focal point in our sunroom. goes well with brown wicker, and, so far, cleans nicely! ballard delivery service was quicker than expected, no problem with condition of the rug upon delivery. A very nice buying experience. Go for it - you will not be disappointed! March 16, 2011
This rug completes my living room. I just had hardwood floors put in my living room, and already had an eclectic French style there. The rug completes the look, is soft to walk on, and never looks dirty. I love it. August 26, 2011
Le Poeme Rug This rug is beautiful, and I have bought two of them! The only problem with it is that it rides across my carpet ... and my niece's carpet (gift), so we constantly have to bend over and straighten it back to its original position. How can we remedy this??? August 1, 2011
Love this area rug! I thought this area rug would be fun and add a touch of uniqueness to my apartment. I ordered the area rug and was informed that it was backordered but then I received it about a week later! I ordered it in the chocolate color and highly recommend it. April 2, 2011
LePoeme Rug I purchased several different sizes of the LePoeme rug and am pleased with them. They provide the look I was hhoping for. The only challenge in cleaning the rugs is getting the cat hair off of them without using the beater on the vaccum. April 12, 2011
Beautiful The rug is suprisingly soft for an indoor/outdoor rug and the colors are really beautiful. As a previous reviewer said, the smaller sizes do cut off the words but it really doesn't take away from the effect of the rug. Love it! August 7, 2011
Love this rug! I purchased 3 of these rugs to put near entrances, and 1 in my black and white kitchen. It is the perfect mix of contemporary/traditional..bold and strong. It has a very contemporary feel and is a great quality. September 17, 2011
Walk-In Closet Now Complete I bought this rug for my master walk-in closet floor which is wood. I am very happy with it and the softness underfoot is fabulous. Great texture and detail. August 20, 2011
Love this rug--so unique and pretty! I have two of the Le Poeme Rugs--I use them in the bathroom and they are perfect. Easy to care for and easy on the eyes!!! March 22, 2011
Great rug I got the aqua rug to put in my master bathroom and it is perfect. The aqua is not too bright, very subtle. August 15, 2011
Beautiful colors and very chic! I ordered the small rug for under a coffee table and the large (6X9) size for under my dining table. I LOVE both rugs. The pile is plush, I haven't had any problem with piling, and the colors are very vibrant. It gives both rooms a very cosmopolitan feel, but also very cozy and kind of french chic. I am very pleased with the rugs and would definitely recommend them to others. September 11, 2011
Great rug, doesn't look like much like the catalogue This rug is of great quality and really nice to walk on. I purchased the spa color and it really is a much more muted blue than the photo, which works okay in the room so I kept it. I also would note that the background is not solid - it's several colors of khaki. Overall, great rug, it just doesn't look exactly like I thought it wood. November 9, 2012
Very Shabby Chic I love this rug. It looks and feels very "shabby chic". Everyone always asks me what it says and I tell them its a french fable. So far no spills, so I really can't describe how durable it is but I anticipate I should have no trouble picking up or wiping up spills. It is quite expensive though! I will be buying from Ballards again. June 15, 2011
Lovely, whimsical rug. I purchased this rug for our cottage and was so pleased with it I ordered a second. I purchased the small rug with black lettering. The rug is of good quality, lays flat and is very whimsical. I especially like the idea that the poem relates to a well loved fable. It has received many compliments. April 13, 2011
These rugs look great in my master bath. I ordered these rugs for my bathroom since my new wallpaper has all words written on it pertaining to bathing and grooming. They look GREAT!The runner is used in front of the double sinks and fits perfectly, and the smallest one, in front of the tub. March 16, 2011
Poor quality I purchased this rug in the 3x5 size 1 year ago for our entryway. I am sad to say we are throwing it in the garbage at this point. Only purchase this rug if you do not plan to walk on it. Such a shame because the design is very cute. October 22, 2012
Just what I wanted!! I ordered these rugs in black. Like them because they are unusual and have seen none like them anywhere else. I am considering ordering more of them in larger size!!! I also like the poem!! May 20, 2011
I Love it I love it, I had thought of buying it for awhile, and don't know why it took me so long. I just love it. It looks so good in my foyer and is softer than I was expecting. Very happy with it. November 18, 2011
This rug completes my room I love the way my new Le Poeme rug completes my room. I have a red sofa and a black and white chair in my sunroom and this rug pulled everything together. It is a great rug, I love it! November 20, 2011
Don't Go There.... This is a gorgeous rug, but after two weeks on the floor, it started fraying and getting loose threads. Absolutely not worth the price unless you aren't going to walk on it. September 15, 2012
Correction I love the two rugs we purchased. The description is in error, small point. The poem is about an Ant an a Grasshopper, not a Cricket. Writers should research details because it does allow the owner to attach a story to the item. November 27, 2011
The rug is very soft. I was pleasantly surprised how soft this rug is for an indoor/outdoor carpet. It is a beautiful addition to our beachy home! Be sure to read the care sheet regarding cutting the little fibers that come up now and then. July 5, 2011
Casual but refined. Although these rugs are a bit "risky", I like them in my room and am changing other parts of the room slightly. I'm not afraid to mix patterns and designs. March 17, 2011
This product is very practical. It is also a very pretty rug! Since I bought it all my guests have commented on how much they like the rugs! I am so happy I bought these rugs! January 18, 2012
lovely addition to my porch This is a great conversation starter for any home. Looks great inside as well as out. March 18, 2011
PoemRug love this rug - wish I could have gotten it in Navy! - but it still looks great! August 7, 2011
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