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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Le Poeme Indoor/Outdoor Rug 4 5 113 113
Beautiful colors and very chic! I ordered the small rug for under a coffee table and the large (6X9) size for under my dining table. I LOVE both rugs. The pile is plush, I haven't had any problem with piling, and the colors are very vibrant. It gives both rooms a very cosmopolitan feel, but also very cozy and kind of french chic. I am very pleased with the rugs and would definitely recommend them to others. September 11, 2011
LOVE these rugs! I absolutely love these rugs! I plan to order a few more. September 11, 2011
Gorgeous and Durable Rug We bought this rug for our entry way, knowing it would get a lot of traffic from both 2 legged visitors and our 4 legged family members. It arrived and looks absolutely fabulous and is surprisingly soft for how durable it appears to be. We have had to treat a spot since getting it, and it came out easy and left no residule mark. We just love this rug! August 29, 2011
Nice soft rug for kitchen area I was looking for a new area rug for my kitchen that was soft underfoot and easy to clean. This rug is a nice thickness and a very nice quality. The poem is quite a conversation piece as people often ask what it says. I've decided I need to print the poem so I will have it handy when the question comes up. I highly recommend this rug for an area that needs a soft touch but gets heavy use. August 28, 2011
This rug completes my living room. I just had hardwood floors put in my living room, and already had an eclectic French style there. The rug completes the look, is soft to walk on, and never looks dirty. I love it. August 26, 2011
Love this rug! I was a bit concerned with two things when I ordered this indoor/outdoor rug. First, I was afraid it may be too course for inside use. I was wrong! It is durable, yet soft to bare feet. Second, I was concerned with the color description "spa", for this color can range from green to blue, when I was looking for the true meaning of spa, which is somewhere in between those colors. It was spot on and a perfect match for my other "spa" colored items in that area. Great purchase! August 21, 2011
Walk-In Closet Now Complete I bought this rug for my master walk-in closet floor which is wood. I am very happy with it and the softness underfoot is fabulous. Great texture and detail. August 20, 2011
I love it. It is soft underfoot, looks great with white couches. August 16, 2011
Great rug I got the aqua rug to put in my master bathroom and it is perfect. The aqua is not too bright, very subtle. August 15, 2011
PoemRug love this rug - wish I could have gotten it in Navy! - but it still looks great! August 7, 2011
Beautiful The rug is suprisingly soft for an indoor/outdoor rug and the colors are really beautiful. As a previous reviewer said, the smaller sizes do cut off the words but it really doesn't take away from the effect of the rug. Love it! August 7, 2011
Le Poeme Rug This rug is beautiful, and I have bought two of them! The only problem with it is that it rides across my carpet ... and my niece's carpet (gift), so we constantly have to bend over and straighten it back to its original position. How can we remedy this??? August 1, 2011
Floor to Wall I had originally planned to use this rug as a stepper from my soaker tub, but when I unrolled it, I fell under the spell of Ms. Manne's script choice. So I repurposed it as a tapestry. I sewed two wide grosgain ribbons onto it as hangers and voila a wonderous wall hanging. July 18, 2011
The rug is very soft. I was pleasantly surprised how soft this rug is for an indoor/outdoor carpet. It is a beautiful addition to our beachy home! Be sure to read the care sheet regarding cutting the little fibers that come up now and then. July 5, 2011
Perfect for family room Soft and wears well. I have received many compliments. It is an interesting conversation piece as well. July 3, 2011
I love my rugs. These are such beautiful rugs. I have them in my kitchen and it really gives it the perfect look of a European kitchen....I love them. June 25, 2011
Maintenance free with uber style! I absolutely fell in love with this rug as soon as I saw it! I purchased the black lettering on creme since my bedroom cabinetry is black. It is just stunning. It is placed under my bed with about 18" bordering my bed and is on top of a warm oak laminate flooring. The contrast is beautiful. Am thinking of purchasing the runner for my hallway that enters the bedroom. June 16, 2011
Very Shabby Chic I love this rug. It looks and feels very "shabby chic". Everyone always asks me what it says and I tell them its a french fable. So far no spills, so I really can't describe how durable it is but I anticipate I should have no trouble picking up or wiping up spills. It is quite expensive though! I will be buying from Ballards again. June 15, 2011
Poetry rug I bought this rug in the small size and in the small size, there really aren't any full words, just parts of words -- so the poem is a bit overwhelming for the rug. I'm sure that would not be the case in any of the larger sizes. Also,in the photo, it looks off-white under the letters when actually it is quite brown. June 9, 2011
Just what I wanted!! I ordered these rugs in black. Like them because they are unusual and have seen none like them anywhere else. I am considering ordering more of them in larger size!!! I also like the poem!! May 20, 2011
Pretty colors and soft. Unfortunately, it snags easily. Pretty colors and soft. Unfortunately, it snags easily. May 18, 2011
Great Rug I had to write a review after I read some of the others. I, too, have two dogs who sometimes snag the carpet pretty well. I just pull the snag straight up and clip them with scissors (as instructed on the rug info), and it looks like new--it is does not fray after I do this. I have it in front of my door when you walk in from the outside and it is really well-named as a "transitional" rug. I love that it's so easy to take care of and so unique. April 24, 2011
Very cute rugs! I am very happy with the rugs. I am following the directions given to use vacuum attachment so as not to snag rugs. April 21, 2011
Lovely, whimsical rug. I purchased this rug for our cottage and was so pleased with it I ordered a second. I purchased the small rug with black lettering. The rug is of good quality, lays flat and is very whimsical. I especially like the idea that the poem relates to a well loved fable. It has received many compliments. April 13, 2011
LePoeme Rug I purchased several different sizes of the LePoeme rug and am pleased with them. They provide the look I was hhoping for. The only challenge in cleaning the rugs is getting the cat hair off of them without using the beater on the vaccum. April 12, 2011
LE POEME RUG AFTER MONTHS OF LOOKING AT THIS RUG, I BOUGHT IT. I PUT IT IN MY ENTRY HALL AND AFTER JUST A WEEK IT STARTED HAVING PULLED THREADS WHICH I TIED OFF AND TRIMMED. NEXT THE FIBERS STARTED TO FRAY GIVING IT A WORN OUT LOOK. I HATE THIS RUG! I'M SO DISAPPOINTED IN THE QUALITY AFTER WAITING SO LONG TO BUY IT. I HAVE PURCHASED OTHER RUGS FROM BALLARD AND WAS ALWAYS VERY HAPPY WITH THE QUALITY AND THE WAY THEY HELD UP. April 9, 2011
Love this area rug! I thought this area rug would be fun and add a touch of uniqueness to my apartment. I ordered the area rug and was informed that it was backordered but then I received it about a week later! I ordered it in the chocolate color and highly recommend it. April 2, 2011
Great rug for the price The rug is awesome and can compliment any style of decor - it is just so stylish but not trendy - which is the perfect accent for any home. The quality of the rug is much nicer than I was expecting since it is listed that it could be for indoor or outdoor use. I don't think I would put this outdoors unless the area was covered - it is just a little too nice for the outside wear and tear. I would definitely purchase again and may even get the runner that matches now. Two thumbs up. March 31, 2011
Fabulous, Quality Rug! This is the second Le Poeme rug I have purchased. I loved the first one so much, I decided I needed another one! Beautiful rug, high quality, easy care. The first le poeme rug I purchased over a year ago and it still looks brand new after daily use. Fantastic product, highly recommend. Garners many compliments. MUST HAVE! March 31, 2011
Love it Bought two rugs, one for outdoor (not used yet because of weather) and one for inside. It is very soft underfoot which is nice for inside. They look great! Very nice and functional product with great personality. Saw one of the rugs (in chocolate) in a fancy Phoenix interior designer magazine, the designer used it in a multi-million dollar Paradise Valley home! March 31, 2011
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Product:RT102-Le Poeme Indoor/Outdoor Rug