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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Le Poeme Indoor/Outdoor Rug 4 5 112 112
the design is great for my space and colors are very good as well as the softness under foot. I was excited to get this rug for my bathroom...wanted an indoor/outdoor rug and and very pleased with the softness, however I do not like all the "pilliing" and the edges unravel. I've had this rug just over three months, and I'll have to see if the pilling stops at some not unlike other rugs before I would recommend it to others. March 16, 2011
Super value Excellent quality and the tight weave is terrific for high traffic areas. I purchased three of different sizes, all are sturdy enough to stay put when vacuumed - and the claws of two dogs and a cat have not resulted in snags or ravels. March 16, 2011
I love my rugs. These are such beautiful rugs. I have them in my kitchen and it really gives it the perfect look of a European kitchen....I love them. June 25, 2011
Perfect for family room Soft and wears well. I have received many compliments. It is an interesting conversation piece as well. July 3, 2011
Very cute rugs! I am very happy with the rugs. I am following the directions given to use vacuum attachment so as not to snag rugs. April 21, 2011
Feels so nice underfoot! This rug is just gorgeous! I bought the 8 x 8 size for my dining room. Loving it! It really does feel nice to walk on, not stiff and crunchy at all, very happily surprised. Thought it would be great for a room that might get an occasional spill since you can actually take it outside and hose it down if you had to. Big recommend on this! Now, if my daughter would just visit and translate :). March 30, 2014
Great rug, doesn't look like much like the catalogue This rug is of great quality and really nice to walk on. I purchased the spa color and it really is a much more muted blue than the photo, which works okay in the room so I kept it. I also would note that the background is not solid - it's several colors of khaki. Overall, great rug, it just doesn't look exactly like I thought it wood. November 9, 2012
Don't Go There.... This is a gorgeous rug, but after two weeks on the floor, it started fraying and getting loose threads. Absolutely not worth the price unless you aren't going to walk on it. September 15, 2012
This rug completes my living room. I just had hardwood floors put in my living room, and already had an eclectic French style there. The rug completes the look, is soft to walk on, and never looks dirty. I love it. August 26, 2011
beautiful rug this is more an inside rug looks very beautiful in my bunch room March 20, 2014
Great rug for the price The rug is awesome and can compliment any style of decor - it is just so stylish but not trendy - which is the perfect accent for any home. The quality of the rug is much nicer than I was expecting since it is listed that it could be for indoor or outdoor use. I don't think I would put this outdoors unless the area was covered - it is just a little too nice for the outside wear and tear. I would definitely purchase again and may even get the runner that matches now. Two thumbs up. March 31, 2011
Entry Rug I purchased this rug to place inside my french doors in my kitchen since it is an indoor/outdoor rug. The rug is very soft and it doesn't feel like an outdoor rug. Only real complaint is that it does have loops that periodically stick up that need to be trimmed (the field of the rug is kind of like a berber weave). The rug says this is a result of it being handmade and gave instructions about clipping them, but I wasn't expecting quite this many and hope this pace doesn't keep up. February 26, 2014
Warm and fun This rug is well made and adds a lot of charm to a room. The background turned out to be darker than it looks in the photos, but fortunately it still works where I have it. While I would prefer a slightly lighter background, I am glad I bought it. It's definitely warm and fun. October 16, 2011
Love it Bought two rugs, one for outdoor (not used yet because of weather) and one for inside. It is very soft underfoot which is nice for inside. They look great! Very nice and functional product with great personality. Saw one of the rugs (in chocolate) in a fancy Phoenix interior designer magazine, the designer used it in a multi-million dollar Paradise Valley home! March 31, 2011
Love this rug! I purchased 3 of these rugs to put near entrances, and 1 in my black and white kitchen. It is the perfect mix of contemporary/traditional..bold and strong. It has a very contemporary feel and is a great quality. September 17, 2011
Le Poeme Rug This rug is beautiful, and I have bought two of them! The only problem with it is that it rides across my carpet ... and my niece's carpet (gift), so we constantly have to bend over and straighten it back to its original position. How can we remedy this??? August 1, 2011
Beautiful The rug is suprisingly soft for an indoor/outdoor rug and the colors are really beautiful. As a previous reviewer said, the smaller sizes do cut off the words but it really doesn't take away from the effect of the rug. Love it! August 7, 2011
Walk-In Closet Now Complete I bought this rug for my master walk-in closet floor which is wood. I am very happy with it and the softness underfoot is fabulous. Great texture and detail. August 20, 2011
Love this area rug! I thought this area rug would be fun and add a touch of uniqueness to my apartment. I ordered the area rug and was informed that it was backordered but then I received it about a week later! I ordered it in the chocolate color and highly recommend it. April 2, 2011
LePoeme Rug I purchased several different sizes of the LePoeme rug and am pleased with them. They provide the look I was hhoping for. The only challenge in cleaning the rugs is getting the cat hair off of them without using the beater on the vaccum. April 12, 2011
Great rug I got the aqua rug to put in my master bathroom and it is perfect. The aqua is not too bright, very subtle. August 15, 2011
Love this rug--so unique and pretty! I have two of the Le Poeme Rugs--I use them in the bathroom and they are perfect. Easy to care for and easy on the eyes!!! March 22, 2011
well made Does not look like an outdoor rug to me. Have it in a breakfast nook - looks awesome, lots of compliments. January 16, 2014
Just As Expected - Very Nice! I ordered this for my kids' bathroom and it worked out great. The quality is good and I have no complaints. No pilling, etc. Very cushy under foot! November 22, 2013
Love this RUG Love this rug! Better than I expected, great quality! November 15, 2013
Beautiful colors and very chic! I ordered the small rug for under a coffee table and the large (6X9) size for under my dining table. I LOVE both rugs. The pile is plush, I haven't had any problem with piling, and the colors are very vibrant. It gives both rooms a very cosmopolitan feel, but also very cozy and kind of french chic. I am very pleased with the rugs and would definitely recommend them to others. September 11, 2011
looks and feels good; great for sunroom/three-season room watched this rug for months and finally decided to buy... color (brown) is as pictured (on my monitor), and the rug is much softer to the touch than most indoor/outdoor rugs. nice conversation piece/ focal point in our sunroom. goes well with brown wicker, and, so far, cleans nicely! ballard delivery service was quicker than expected, no problem with condition of the rug upon delivery. A very nice buying experience. Go for it - you will not be disappointed! March 16, 2011
This product is very practical. It is also a very pretty rug! Since I bought it all my guests have commented on how much they like the rugs! I am so happy I bought these rugs! January 18, 2012
I Love it I love it, I had thought of buying it for awhile, and don't know why it took me so long. I just love it. It looks so good in my foyer and is softer than I was expecting. Very happy with it. November 18, 2011
This rug completes my room I love the way my new Le Poeme rug completes my room. I have a red sofa and a black and white chair in my sunroom and this rug pulled everything together. It is a great rug, I love it! November 20, 2011
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Product:RT102-Le Poeme Indoor/Outdoor Rug