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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 113 reviewers.
Rated 1 out of 5 by Very disappointed... I bought this rug for our living room, hoping that an "indoor/outdoor" rug would hold up better to normal wear and tear of a family living area. I had previously had an expensive wool rug, but it stained easily and was very costly to have cleaned, so this option seemed ideal. It was lovely when it first arrived, but literally days after putting it down, I began to see large wads of the fibers piling up on areas where we walked. I thought that maybe it had to have an initial "shed" and that it would get better over time, but it has only continued to get worse. I love Ballard, but the quality of this rug is far worse than even some I have had from discount/big box stores. This purchase definitely left me a little bitter and upset that Ballard would sell this item as an durable enough to hold up outdoors, when it can't even withstand light foot traffic for more than a few day. If the shipping for such an over-sized item wasn't a nightmare, and I thought that they would except it as a return after the first month, I would have sent it back in a heartbeat. Do not purchase this rug! May 31, 2012
Rated 5 out of 5 by Cute rug Used the small version of this rug in a guest bathroom. Looks and feels great. Ordered it in "chocolate" and it's really more of a golden brown than deep chocolate brown Think it will wear well!! May 25, 2012
Rated 5 out of 5 by This product has great features! Simply Gorgeous Carpet. Such a unique design. I purchased one for my foyer and a runner to match which goes to the back of my house and they look beautiful. I bought the spa color which also matches a lot of ballards fabrics that I had different pieces of furniture made. No need for a mat underneath this carpet. It is thick enough and it does not slide on my hardwood floor. A really, really wonderful find. May 7, 2012
Rated 1 out of 5 by snags readily and shows unbelievable wear after 1 week. This rug is pretty, but it snags and has shown terrible wear after 1 week. It was under my coffee table and is all fuzzy where our feet would go. Shoes are not allowed in my living room; this rug should not be showing this kind of wear after this amount of time. I will be returning it. May 2, 2012
Rated 4 out of 5 by Fun I have the rug on my screened-in porch. OK, it's just a door mat, but it's interesting and fun to look at. I like my function to have beautiful form. May 2, 2012
Rated 5 out of 5 by Beautifully made rugs. I bought three of these rugs and was very happy with them when they arrived. I am using them in a large open area in my house which serves as a living room, family room and dining room. They are made very well, look beautiful on my hardwood floors and should hold up for years with my little dog and frequent visits from my 10 grandchildren. April 27, 2012
Rated 5 out of 5 by This rug has a great look and durability for outside porch use. This rug has great style, so much so that I purchased it twice to be used in different areas of my home. Well done, Ballards! April 18, 2012
Rated 2 out of 5 by Pretty rug...for the first few days I was so excited to receive this rug as the design went perfectly with our Parisian-themed kitchen nook. However, after only a week or so, it started to show wear. As others have noted, the loops began to pull up and the fibers on the "words" part of it began pulling up and made the whole rug look furry (and not in a cute kitten sort of way)! Now, after only a couple of months, I am tired of getting on my hands and knees to trim it with a pair of scissors (which doesn't really help) and we are already looking to replace it as it looks very worn. We have only had it in a protected indoor space, can't imagine it outdoors. April 16, 2012
Rated 1 out of 5 by This rug looks great but is poor quality I purchased this rug for my kitchen. I ordered it in black and the writing on the rug looks faded (almost gray) if the pile is not going a certain way. Also, I should have known there would be an issue when the instructions tell you not to vacuum with roller brushes on (which I have never done). The rug pills and has snags and looks several years old instead of several months. It is of poor quality and I can't imagine how it would ever hold up as an outdoor rug when it can't even do the job in my kitchen. Very disappointed!!! April 12, 2012
Rated 5 out of 5 by Luv this rug! I purchased this rug for my mudroom. It's perfect and really makes a statement when someone walks in the door. Very durable and a fun piece! April 6, 2012
Rated 1 out of 5 by Pretty, but NOT all. I specifically ordered this rug because it was "durable enough for outdoor living." I ordered 2 runners and a 3X5 rug for my kitchen. The runners are placed in our mudroom and in front of a slider to our deck and the 3X5 in front of our stove. The rugs are lovely, however, within a day they started to pull! You cannot even vacuum them without using the fabric attachment. It is incredibly misleading that it's labeled for indoor outdoor use because it's absolutely NOT! As a matter of fact, you could never place a kitchen table w/chairs over these rugs because sliding the chair would completely destroy them. Definitely NOT worth the money for a high traffic area. Very disappointed in the quality. April 3, 2012
Rated 5 out of 5 by very nice rug Nice rug especially for ease of cleaning. Matches perfectly with my Shabby Chic Living Room Design! April 1, 2012
Rated 5 out of 5 by Vive La France I love the new rug. The background color is a beige and brown combination, which I am fine with. This is good to know if people think they are getting a rug with an off white or beige background. I was picturing a crewel style weave to the rug, but it is clearly more of a loop berber style. I have seen this rug only in one other magazine for a higher cost, so I am very happy that I got mine from Ballard Designs. March 28, 2012
Rated 5 out of 5 by Great rug, great value! I LOVE this rug. I have only had it down for a couple weeks and the edges are flat and the chemically "new rug" smell (which has been true for almost any rug I've ever purchased, not unique to this one) is gone. The rug is basic and neutral enough to not compete with the stylized chairs in the room, yet it's still a very interesting piece. It was very hard to find a rug in such a large size (9x12) that wasn't too plain. It feels soft underfoot and I never would have guessed that it is an indoor/outdoor rug, but I love that it will clean up easily since it's home will double as a playroom one day. I own the light brown color and I agree that the background is a mix of oatmeal and light beige colors but I think this adds depth and keeps the print from standing out so much that it distracts you from the rest of the decor. I just can't say enough about this rug - I looked for a long time online and nothing came close in terms of style and value. Thank you Ballard Designs! March 21, 2012
Rated 5 out of 5 by Great rug! I ordered this for my foyer and it looks great. Very neutral, but because it is indoor/outdoor it cleans up very nicely. I was afraid that because it was indoor/outdoor it would be scratchy to my feet, but it is very soft. Very happy with my purchase. March 2, 2012
Rated 3 out of 5 by Not exactly what I thought it would be. The background is nothing like the one shown online or in the catalog. It's pretty dark, almost greenish. I like the rug but would have prefered a lighter background. Also it says not to use the beater bar of the vacuum cleaner on it. I thought it would be more sturdy than that. I have it under a glass top coffee table and it looks nice, just not WOW , which I was going for. February 19, 2012
Rated 2 out of 5 by Doesn't look like its photo. I want to love this rug, but I can't because its photo doesn't depict the actual blotchy brown and cream backgroundl. It looks beautiful in the picture, but unfortunately the mixy colored background is very unattractive. February 18, 2012
Rated 4 out of 5 by Exactly what i was looking for I bought this rug to use in a study. After reading ALL the mixed reviews on the rug, I was worried it would not work. The rug works beautifullly in the room. I ordered the 8.6 x. 11.9". The quality of the rug is perfect for the use of the room, it's softer than it looks. I am waiting for the rug pad, but im not sure i need it now. I ordered the spa color, which really is what it sounds like-- somewhere between blue and green. Definitely a softer look than pictured on the website. It has a whimsical feel, and its a great start to updating my study. One side of the rug rolled up, but only for a few days. After less than a week, it lays flat. Delivery was expected in April, but I received it in less than a week. This is my first purchase from Ballard, but I am impressed so far. January 30, 2012
Rated 3 out of 5 by Looks really cool Definetely a conversation piece. On a 'minus' side can be a bit slippery when walking on in shoes or slippers. Also, it takes a really long time - unusually long - for the 'new product' odor to go away. Will give it an additional week - if it still smells that bad, will have to talk to Customer Service. January 24, 2012
Rated 5 out of 5 by love it I bought this for my new grandbaby's nursery. It looks and feels awesome. Thank you Ballard Designs! January 22, 2012
Rated 5 out of 5 by This product is very practical. It is also a very pretty rug! Since I bought it all my guests have commented on how much they like the rugs! I am so happy I bought these rugs! January 18, 2012
Rated 5 out of 5 by indoor outdoor runner I would recommed the indoor/outdoor runner. Also the service was great. Looks great in my kitchen and protects my wood floor at the sink and dishwasher! January 14, 2012
Rated 5 out of 5 by Love my new rug!!! The color varies a little from the photo... But other than that, the quality is great and it really makes a statement in the room!!! I love the rug and would not hesitate to recommend it!!! December 18, 2011
Rated 5 out of 5 by le belle ! I love this rug so much....very beautiful........I ordered a second one! December 8, 2011
Rated 5 out of 5 by Correction I love the two rugs we purchased. The description is in error, small point. The poem is about an Ant an a Grasshopper, not a Cricket. Writers should research details because it does allow the owner to attach a story to the item. November 27, 2011
Rated 5 out of 5 by This rug completes my room I love the way my new Le Poeme rug completes my room. I have a red sofa and a black and white chair in my sunroom and this rug pulled everything together. It is a great rug, I love it! November 20, 2011
Rated 5 out of 5 by I Love it I love it, I had thought of buying it for awhile, and don't know why it took me so long. I just love it. It looks so good in my foyer and is softer than I was expecting. Very happy with it. November 18, 2011
Rated 4 out of 5 by Warm and fun This rug is well made and adds a lot of charm to a room. The background turned out to be darker than it looks in the photos, but fortunately it still works where I have it. While I would prefer a slightly lighter background, I am glad I bought it. It's definitely warm and fun. October 16, 2011
Rated 2 out of 5 by nice design but poor quality The design of this rug is lovely but after a few weeks of use it has started to get really fussy and loops are popping up. It already looks worn. I'm disappointed with the durability of it. October 6, 2011
Rated 3 out of 5 by Smelly but pretty cool Rug smelled awful when it arrived & was dirty underneath; I wondered if it had been used and returned, but the smell faded and you don't see the underside when it's on the floor... Design wise, make sure you have a particular direction for entering a room because the text reads like a page and it feels odd approaching it backwards or sidewise. Otherwise it's definitely a conversation piece! Everyone wants to know what it says! (beats me) September 30, 2011
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Product:RT102-Le Poeme Indoor/Outdoor Rug

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