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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Lauren Rug 4.5 5 19 19
Awesome rug!!! This rug is beautiful. The colors are vibrant and it is very high-quality. I want another one :-) July 3, 2013
Lauren Rug This is a truly beautiful rug! The coloration is exquisite and the quality is very good. It enhances the beauty of my home June 8, 2013
Not as pictured If you are thinking of purchasing this rug please please spend the $5.95 shipping and get a swatch first. The swatch coloring is nothing like the picture. The green in the picture is what I have been looking for but when I got the swatch, the green is so much darker and not at all what I wanted. Very disappointed. Glad for the swatch though cause it saved me $500.00. May 8, 2013
Just beautiful! Beautiful colors and great quality. Looks perfect in my formal living room. Extremely satisfied with this purchase. March 14, 2013
Perfect! I was searching everywhere for a rug with the right shade of green to work with my newly upholstered living room set. This rug is perfect! I especially love the updated take on a traditional look. If these are the colors you're looking for in a rug, don't hesitate to get this one. You won't be disappointed. November 3, 2012
So Beautiful! Love the vibrant color of this rug. It is very plush and looks great in front of my soaking tub in the master bath. September 26, 2012
looks great and super quality We love this rug and the quality is superior. We looked all over for a rug this color and quality and a fair price and found it here. Thanks for making this available September 24, 2012
Gorgeous rug! This rug is so pretty in my home office. I have a chair and ottoman covered in Ballard's cheetah fabric that looks great with it. I couldn't be happier with it. September 23, 2012
Elegance that brings a room to life The quality of this rug is superb. The "plum" color in the photo is more of a maroon so I'm glad I waited to buy accent pillows after it arrived. Regardless of the color shift it's beautiful and suits our space perfectly. Well worth the money. September 8, 2012
Great choice! Rug was exactly like it was pictured and looks beautiful in our living room. We have noticed very little shedding which is great! It also came much faster than expected. September 6, 2012
Color I just received my rug after being back ordered for 2 months and it was worth the wait! However, the green is not as vibrant as it appears on the website. It is more of a moss green. Very happy with it. August 30, 2012
This rug is beautiful. I am very satisfied with the rug. I chose it from the website and hoped the colors were accurate. The sample was a poor representation of the rug since it had no discernible green in it. I made an act of faith and bought it. I love it. July 23, 2012
Love it! Plush, thick, beautiful. The colors match the hallway perfectly. Love it! Plush, thick, beautiful. The colors match the hallway perfectly. The wall color is Benjamin Moore paint #HC1 May 20, 2012
Beautiful and not ordinary I've had my eye on this rug for quite awhile so I ordered a swatch first trying to get a feel for the moss green but the swatch was strictly the border and really of no help. I decided to go for it and order it anyway and I'm thrilled that I did. I purchased a 6x9 for a den. The colors are absolutely gorgeous - not too bright and the quality seems great. It's not your ordinary rug - I think if you're looking for a 'wow' factor / focal point of a room - this is a great choice. April 26, 2012
Love this rug I ordered this rug in the 6' circle for my entry. It is so wonderful. The color is vibrant and the rug is thick and plush. The quality is great and I could not be more pleased. March 20, 2012
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Product:RT236-Lauren Rug