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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Lauren Rug 4.5 5 19 19
Colors are not at all as pictured I waited from November til February for the round rug. The green is darker, the gold is very muted and the red is very vivid. It doesn't look much like the picture to me. I have been satisfied with everything else I have purchased from Ballard's but this purchase has been a big disappointment February 5, 2014
Beautiful rug with vibrant colors I was going to buy this rug last year for our open floor plan (great room connected to kitchen) yet it was on backorder for 6+ months. I searched for months to find a rug that had a vibrant green, grey, merlot, and taupe - with a pattern that I loved. I always came back to this rug and finally ordered the 9x12. Unfortunately I had to wait 4+ months for it yet its worth it. We just recently painted our interior and this rug brings all the colors together. (I had previously ordered a rug online, and it was too thin and colors were muted.) This is an excellent quality, thickness and beautiful colors. We have deep brown tufted double sided chesterfield couch, so I use this on the side with two chairs that faces the fireplace. It brings it all together! (My husband LOVES it too.) December 10, 2013
Great rug, beautiful colors This was my first time buying a rug through a catalog, but I sent for the sample swatch which included enough of the colors to be able to tell that it would be "right on" with the colors I was trying to match. The green is a pretty shade of bright moss green, and the natural, taupe/grey, butter yellow, dark gold and rust red of the design matched the colors in the Tuscany landscape painting that set my theme. The rug also shipped very promptly and UPS showed up at my door to deliver even before I expected it. November 7, 2013
Pretty but quality not as good. The rug is pretty but it has a lot of places that the fibers are coming up and are showing a different color, it also sheds alot. August 2, 2013
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Product:RT236-Lauren Rug